Windows Explorer Crashes periodically.

DianaD 74

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Hi all. I know this may be complicated (it is to me :o) but I was hoping someone may have a solution as it's extremely annoying.
I'm running an HP DV6700 (DV6885SE) laptop with win 7 Pro 32 bit installed. When I first start the machine there's a 100% chance that Windows Explorer will crash if I right click on "Computer" (which I have on my desktop, not a short cut) or "Recycle Bin" (also not a short cut).

But, If I first right click on my Documents (shortcut on desktop) before right clicking Computer or recycle then all runs fine. This problem happens at start up 100% of the time and it will also happen if the machine has been idle for a couple hours or so. The error I get in the system log at the times of the crashes is:

"The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it"

When I go to services and try to start "The HomeGroup Provider service" (which is set to automatic) I get the message. "Windows could not start the HomeGroup Provider service on local computer. Error: 1068. The dependency service or group failed to start".

Once again, I know this may be a very complex problem but I'm hoping that someone with a lot more smarts than me can point me in the right direction as I have no images to fall back on before this problem started.
Thanks all
D.
 

My Computer

Computer Manufacturer/Model Number
HP dv6885SE THRIVE (Special Edition) Notebook
OS
Windows 7 Ultimate -32 bit
CPU
Intel T8100 Duo 2.01 GB
Memory
3gb
Graphics Card(s)
nVidia GeForce 8400M GS
Monitor(s) Displays
Widescreen 15.4 in TFT active matrix
Screen Resolution
Max Resolution 1280 x 800 ( WXGA )
Hard Drives
250GB SATA- 5400.0 rpm
Case
Notebook
Internet Speed
35MB down/6MB up
Other Info
CD-RW/DVD-RW/Light Scribe
Anybody? :(
 

My Computer

Computer Manufacturer/Model Number
HP dv6885SE THRIVE (Special Edition) Notebook
OS
Windows 7 Ultimate -32 bit
CPU
Intel T8100 Duo 2.01 GB
Memory
3gb
Graphics Card(s)
nVidia GeForce 8400M GS
Monitor(s) Displays
Widescreen 15.4 in TFT active matrix
Screen Resolution
Max Resolution 1280 x 800 ( WXGA )
Hard Drives
250GB SATA- 5400.0 rpm
Case
Notebook
Internet Speed
35MB down/6MB up
Other Info
CD-RW/DVD-RW/Light Scribe

My Computer

Computer type
PC/Desktop
OS
Windows 7 64 BIT
CPU
I7 950
Motherboard
Rampage Formula 3
Memory
G.Skill 1333 FSB 3x2Gb
Graphics Card(s)
Radeon HD series 6xxx
Sound Card
Onbard Realtek by mobo
Monitor(s) Displays
G90F VIEWSONIC
Screen Resolution
1280*1024
Hard Drives
SSD agility 4 256 Gb
HDD 1.5 Tb
HDD 1 Tb
PSU
Corsair 625 Watt approx
Case
FULL TOWER THERMALTAKE
Cooling
HIGH AIR FLOW
Keyboard
HP OEM lol
Mouse
Logitech OEM
Internet Speed
CABLE 10mb
Antivirus
Vmware

dude i got same problem ..
Do you have any of the same programs installed as I have?
They're listed below, don't pay any mind to the "unknown" lines. They dont represent programs.

ps: I'm not a :dude" :)

Thanks
D

________



Installed Programs
__________________________

Acronis True Image Home

11.0.8027 Unknown

Adobe Flash Player 10 Plugin

10.2.152.26 Unknown

Adobe Photoshop 7.0

7.0 Unknown

Adobe Reader 8

8.0.0 Unknown

avast! Free Antivirus

5.1.889.0 Unknown

BestPractice



burnatonce Unknown


CyberLink PowerDVD 10

10.0.1516 Unknown


DVDFab 8.0.7.3

Everio MediaBrowser HD Edition 2.02.108 [english]


Hauppauge MCE XP/Vista Software Encoder (2.0.25149)


ImgBurn

2.5.4.0 Unknown

Java Auto Updater

2.0.2.4 Unknown
Java(TM) 6 Update 23

6.0.230 Unknown

LightScribe Applications

1.18.15.1 Unknown
LightScribe System Software

1.18.20.1 Unknown
LightScribe Template Designs - 9 to 5 Pack 1

1.15.0.0 Unknown
LightScribe Template Designs - Life Events Pack 1

1.17.146.0 Unknown
LightScribe Template Designs - Music Pack 1

1.15.0.0 Unknown
LightScribe Template Labeler

1.18.15.1 Unknown

Microsoft Office PowerPoint Viewer 2007 (English)

12.0.4518.1014 Unknown

Microsoft Silverlight

4.0.50917.0 Unknown


Mozilla Firefox (3.6.13)

3.6.13 (en-US) Unknown

Privatefirewall 7.0

7.0.22.7 Unknown

Real Alternative 2.0.2

2.0.2 Unknown

TextPad 5

5.4.0 Unknown

TuneUp Utilities 2011

10.0.3000.101 Unknown


Windows Live Mail

15.4.3502.0922 Unknown

WinRAR archiver

Unknown
Wise Registry Cleaner 5.9.1

5.9.1 Unknown




-
 

My Computer

Computer Manufacturer/Model Number
HP dv6885SE THRIVE (Special Edition) Notebook
OS
Windows 7 Ultimate -32 bit
CPU
Intel T8100 Duo 2.01 GB
Memory
3gb
Graphics Card(s)
nVidia GeForce 8400M GS
Monitor(s) Displays
Widescreen 15.4 in TFT active matrix
Screen Resolution
Max Resolution 1280 x 800 ( WXGA )
Hard Drives
250GB SATA- 5400.0 rpm
Case
Notebook
Internet Speed
35MB down/6MB up
Other Info
CD-RW/DVD-RW/Light Scribe
Bleh

I change my memory stick ...

Finally my bug was my video card

Which video card do u use ?

Tru DxDiag in Safe mod !
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 64 BIT
CPU
I7 950
Motherboard
Rampage Formula 3
Memory
G.Skill 1333 FSB 3x2Gb
Graphics Card(s)
Radeon HD series 6xxx
Sound Card
Onbard Realtek by mobo
Monitor(s) Displays
G90F VIEWSONIC
Screen Resolution
1280*1024
Hard Drives
SSD agility 4 256 Gb
HDD 1.5 Tb
HDD 1 Tb
PSU
Corsair 625 Watt approx
Case
FULL TOWER THERMALTAKE
Cooling
HIGH AIR FLOW
Keyboard
HP OEM lol
Mouse
Logitech OEM
Internet Speed
CABLE 10mb
Antivirus
Vmware
p1tcho0
Which video card do u use ?
GeForce 8400M GS
It's a laptop.
Thank you

D.
 

My Computer

Computer Manufacturer/Model Number
HP dv6885SE THRIVE (Special Edition) Notebook
OS
Windows 7 Ultimate -32 bit
CPU
Intel T8100 Duo 2.01 GB
Memory
3gb
Graphics Card(s)
nVidia GeForce 8400M GS
Monitor(s) Displays
Widescreen 15.4 in TFT active matrix
Screen Resolution
Max Resolution 1280 x 800 ( WXGA )
Hard Drives
250GB SATA- 5400.0 rpm
Case
Notebook
Internet Speed
35MB down/6MB up
Other Info
CD-RW/DVD-RW/Light Scribe
Hello,
Please do a sfc /scannow
It will fix and verify corrupt OS files.

Regards...
Dean
 

My Computer

Computer Manufacturer/Model Number
Macbook Pro 15" (2011) (Matte Version)
OS
Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
CPU
Intel Core i7 2820QM 2.3GHz (Quad-Core)
Motherboard
N/A
Memory
8GB 1333 MHz PC3-10600 DDR3 SDRAM
Graphics Card(s)
ATI Radeon HD 6750M (1GB, GDDR5)
Sound Card
N/A
Monitor(s) Displays
1 Display
Screen Resolution
1,680 x 1050 (Matte Screen, Anti-Glare)
Hard Drives
750GB SATA (5400 rpm)
WD My Passport Essential 1TB Portable Hard Drive
PSU
N/A
Case
N/A
Cooling
N/A
Keyboard
Apple Wireless Keyboard
Mouse
Apple Wireless Magic Mouse
Internet Speed
Max - 2.2MB/sec; DSL provided by Telecom NZ
Other Info
MS Office Professional 2010
McAfee Total Protection 2011
On a Laptop Stand (Hand-Built)
Last edited:

My Computer

Computer Manufacturer/Model Number
HP dv6885SE THRIVE (Special Edition) Notebook
OS
Windows 7 Ultimate -32 bit
CPU
Intel T8100 Duo 2.01 GB
Memory
3gb
Graphics Card(s)
nVidia GeForce 8400M GS
Monitor(s) Displays
Widescreen 15.4 in TFT active matrix
Screen Resolution
Max Resolution 1280 x 800 ( WXGA )
Hard Drives
250GB SATA- 5400.0 rpm
Case
Notebook
Internet Speed
35MB down/6MB up
Other Info
CD-RW/DVD-RW/Light Scribe
Anybody else have any suggestions?
Thanks
D.
 

My Computer

Computer Manufacturer/Model Number
HP dv6885SE THRIVE (Special Edition) Notebook
OS
Windows 7 Ultimate -32 bit
CPU
Intel T8100 Duo 2.01 GB
Memory
3gb
Graphics Card(s)
nVidia GeForce 8400M GS
Monitor(s) Displays
Widescreen 15.4 in TFT active matrix
Screen Resolution
Max Resolution 1280 x 800 ( WXGA )
Hard Drives
250GB SATA- 5400.0 rpm
Case
Notebook
Internet Speed
35MB down/6MB up
Other Info
CD-RW/DVD-RW/Light Scribe
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