Solved Windows Explorer crashes with exception code c0000005

[Wondermint]

Windows Explorer Crashes:
- when I try to copy and paste file or folder from Win-7 computer to a flash drive or flash drive to computer, or
- when I try to drag & drop from Win-7 computer to a flash drive or flash drive to computer.

When this event happens I get a window that informs me that:
Windows Explorer Has Stopped Working
and offers me the option of checking for a solution and restarting explorer or just restarting explorer. I usually try the first option, but no information is returned before explorer is restarted.

Below is the info I could capture from one incident:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7601.17514
Application Timestamp: 4ce7a144
Fault Module Name: psdprotect.dll
Fault Module Version: 3.1.76.0
Fault Module Timestamp: 4aa9003b
Exception Code: c0000005
Exception Offset: 00000000000012db
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: b303
Additional Information 2: b3036ebbffbc1c2f88d0201c1b4a1ca4
Additional Information 3: 6487
Additional Information 4: 64870cc89a2ca71fd9cfb109b4729c46

 

[Layback Bear]

Welcome to our forum Wondermint.

Have you added any new programs to your system when this problem started?

Completing this tutorial by Brink may or may not help but will not hurt.

SFC /SCANNOW Command - System File Checker - Windows 7 Help Forums

Jack

 

[MSClin]

Uninstall "MyWinLocker".

1. Open Start Menu and click Control Panel.
2. Go to Programs > Programs and Components.
3. Find MyWinLocker, right click on it and "Uninstall".
4. After the program is uninstalled, restart your pc.

If for some reason you don't find "MyWinLocker" in programs or the problem persist after you uninstalled the program, follow the steps below.

1. Install "IObit Uninstaller". IObit Uninstaller - Best Free Software Uninstall Tool for Your Windows XP/7/8/10 PC
2. Install MyWinLocker. MyWinLocker 4.0.14.19 - Download
3. Launch IObit Uninstaller and find MyWinLocker, then right click on it > Uninstall.
4. After the uninstaller of MyWinLocker is finished, IObit Uninstaller will ask you if you want to perform "Powerful Scan", you should do it.
5. When the powerful scan finish, delete everything it found.

PS: You can uninstall IObit Uninstaller if you wish.

 

[Layback Bear]

I see nothing in post #1 that has anything to do with (MyWinLocker).

I highly recommend not using anything from IObit.
Their programs have cause many, many problems to many members.

Jack

 

[MSClin]

I see nothing in post #1 that has anything to do with (MyWinLocker).

I highly recommend not using anything from IObit.
Their programs have cause many, many problems to many members.

Jack

The "psdprotect.dll" belongs to MyWinLocker.

You didn't even tried the uninstaller I mention, just because their software got negative rating AND it's a "PuP" target from Malwarebytes, it doesn't mean it hurts. Though I don't recommend using registry cleaners (as Advanced SystemCare is), this is by far the best lightweight and working antivirus. Nobody said "use ASC to clean registry". Also, their uninstaller is the only one which search registry entries, context menu, desktop folder, etc. to remove remaining files of software. Don't blame things just because some percent of the community do it.

 

[Layback Bear]

Thank you for the ' psdprotect.dll'. I missed that. Thanks for pointing it out.

I have been reading post on this site for 10 years and have noticed the problems member have had with any IObit programs.
So I will stick with my opinion about IObit products.

Jack

 

[Wondermint]

Thank you Layback Bear and MSClin,
I thought I would remove MyWinlocker first (because I'm lazy), to see if that would resolve my problem, but when I select MyWinlocker from the programs & features list it only allows me to CHANGE not remove. Is there another way to remove it which will remove psdprotect.dll?

Jerry

 

[FreeBooter]

You can force uninstall MyWinlocker with Revo Uninstaller program.

 

[Layback Bear]

You could check online and see if MyWinlocker has it's own removal tool.
I also use at times Revo Uninstaller at times.

If you type in the Start Orb Search 'MyWinlocker' it might list a removal tool.


Jack

 

[MSClin]

Thank you Layback Bear and MSClin,
I thought I would remove MyWinlocker first (because I'm lazy), to see if that would resolve my problem, but when I select MyWinlocker from the programs & features list it only allows me to CHANGE not remove. Is there another way to remove it which will remove psdprotect.dll?

Jerry

As I said, IObit Uninstaller would do the job, even better than Revo Uninstaller.

 

[Wondermint]

Thanks to Layback Bear and MSClin, I can now cut/paste and copy/paste between my computer and USB drives. When I was unable to uninstall MyWinlocker I ran Autoruns and unchecked all MyWinlocker entries and restarted my computer. Following the restart I was able to cut/paste and copy/paste to and from my USB flash drives. Then I ran Revo Uninstaller 2.0.4 Portable from a flash drive to remove MyWinlocker. Revo encountered an error 1722 and stopped the uninstall, but I ran the post uninstall Scan and selected all the items found in both the register and programx86 folders and deleted them. Now my computer is indeed free of MyWinlocker!
The version of Revo that I ran 2.0.4 Portable seems to be a first class uninstaller. It even created a system restore point before it tried to uninstall the problem program.
Thanks again for the assistance! I consider this problem SOLVED.
Jerry

 

[Layback Bear]

Glad to here things worked out for you.

Many times during your computer endeavors you will find programs like MyWinlocker that just don't work with your system. We all do. Now you know some methods that will help you remove them. Their are more methods not posted. I like to start with methods that are simple.

Now that your system is fixed, I suggest hanging around and read lots of post and cures for problems others have. It's a learning experience.
At the top of every page their is a Tutorial Section with a mass of information and help.
Great reading.

Happy computing

Jack

 

[Wondermint]

I would be remiss if I didn't thank Freebooter for recommending Revo Uninstaller. As I said, it worked very well even though it encountered a hard error. Thanks again to all for your help!

Jerry

 

[FreeBooter]

You are very welcome Wondermint!