Windows explorer crashing on startup

[JacobMCB]

Hey guys, one of my friends is currently expirencing issues with their HP desktop computer. It's a "HP Compaq" I can't list any of the specs or anything of that nature because of the issue that we are encountering.

The issue is that when I start the computer up Windows explorer immediately crashes, a black "wallpaper" is all that can be seen along with a window that reads, "Windows explorer has stopped working." Giving me the options to close the program or check for a solution online. I can't connect to the internet because of the explorer not working.

When I open CTRL+ALT+DEL I can open the task manager, etc. If I try to run explorer.exe I just get the same window.

Here's the problem details:

Program Signature: Problem Even Name: APPCRASH
Application Name: Explorer.exe
application version: 6.1.7601.1756

If I need to write out the rest of it I gladly will, it's a long list.

I started windows in safe mode and the explorer does indeed start - but not while starting normally. While in safe mode I did do a virus/malaware scan and it found nothing.

 

[JacobMCB]

Could really use some help on this.

 

[JacobMCB]

Ugh..

 

[A Guy]

Try seeing if he has a System Restore Point from before the problem began. You can boot to safe mode and run SR

http://www.sevenforums.com/tutorials/69585-safe-mode.html

http://www.sevenforums.com/tutorials/700-system-restore.html

If you want, you can boot to Safe Mode with Command Prompt and type (or copy and paste)

rstrui.exe

Enter

A Guy