windows explorer keeps crashing

[Tedde13]

I recently purchased a used computer and i have had some issues. i re installed the OS Windows 7 home prem. ran hirens on the machine no errors in cpu or memory.. then when i let it run for a while browse the web or watch a movie the windows explorer will stop working and the window pops up trying to find solution after this happens it either BSOD with errors like Irql_not_less_or_equal....other error codes i have found are 0x0000001A and 0x00000024..and the most recent memory_management.. the crashes are all random its not like it happens after loading a certain program any idea as to whats going on with this machine would be greatly appreciated.

the pc is an asus essentio series CM5671 with 4gb ddr3 and a seagate 1tb hdd

THanKS

 

[bbearren]

After your reinstall did you install the motherboard drivers and other hardware drivers specific to your PC?

 

[F5ing]

After your reinstall did you install the motherboard drivers and other hardware drivers specific to your PC?

That plus a lot of other updates. Especially before spending time surfing the net.

 

[Tedde13]

I ran all the updates....the only issue with the updates is i cant get through the sp1 update without crashing...as for the drivers the only thing in the pc is a hard drive, dvd drive, and the motherboard.. i wouldn't have to go and get the drivers for those would i? if i do where do i go? from what i can tell all are working fine.

I also ran memtest and the machine passed that as well.

i appreciate your guys help

 

[Tedde13]

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>

 

[F5ing]

If you just recently did this restore it may not be too painful to start all over. Not knowing all that's occured since the original restore: I would save whatever's on there that you need to keep to some external media, gather everything you need to have ready for a restore, and start off totally clean by wiping that hard drive as the first step. I would not start using the machine for the usual purposes until all security software is in place and OS/software is updated.

The trouble with installing SP1 could've been a clue something was wrong. Not really sure about that as I know service packs do seem troublesome for some users. I just make sure the machine is doing nothing else when installing service packs. Also make sure the machine is in a state to be able to install it properly (previous updates are usually required to already be installed) -- don't try to force the install before Windows Update offers it.

 

[bbearren]

I ran all the updates....the only issue with the updates is i cant get through the sp1 update without crashing...as for the drivers the only thing in the pc is a hard drive, dvd drive, and the motherboard.. i wouldn't have to go and get the drivers for those would i? if i do where do i go? from what i can tell all are working fine.

I also ran memtest and the machine passed that as well.

i appreciate your guys help

From the problems you are describing, all are not working fine. IRQ issues are almost always hardware driver related. You definitely need to install the drivers for the motherboard, and the place to get those is here for Windows 7 32-bit or here for Windows 7 64-bit.

Get your system hardware drivers up to spec before you try SP1 again.

Download and install all pertinent drivers.

 

[Tedde13]

i installed all the drivers and then ran the sp1 update and i made it through. i dont want to jinx it but it hasnt crashed again since then thank you for your help

 

[bbearren]

That's good to hear; thanks for the update.

Good Luck.

 

[alishathomaz]

Try to boot your system into Safe mode:

Restart your computer if it is powered on.
Press and hold F8 key for 3 seconds after your computer initially powers on.
Once you see the Advanced Boot Options menu (or hear a beep) you can stop.
Use the up/down arrow keys to highlight your selection.
Select Safe Mode with Networking and press Enter.
You should see drivers loading, this may take a few moments.
You should then be at the Welcome Screen.
Logon to your computer using an account with Administrator privileges. Now you should download (free) MalwareBytes install, update then do a scan of your system in safe mode, to make sure it is indeed clean! Once the scan is done delete anything it finds. Then simply reboot your PC to see if your issue has been resolved!


If your system is clean, then run this system file checker scan in safe mode below:

1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.
2. Click Continue or supply Administrator credentials if prompted.
3. In the Command Prompt window type the following, sfc /scannow (yes there is a space after sfc) then press enter. This scan may take a while to complete.

Hope this helps you. Let us know either way. Make it a great day!

 

[Tedde13]

So it crashed again... reading these errors

Page_fault_in_nonpaged_area Stop: 0x00000050

Stop:c000021A(fatal system error) Status:0xc0000005

Bad_pool_header Stop:0x00000019


After it crashed a few times i got it into safe mode to run Malwarebytes like Alishathomaz suggested and crashed before it finished and the sfc / scannow i had ran already and it came back without issue...

I Have ran memtest and it passed is there a chance that it overlooked bad sectors on the Hard drive?
What program would you recommend to use for checking of bad sectors..

The memory_management error is the error i see most often with all the others in between...this is a good indication that my hard drive is bad or i need to get new ddr3?

again thanks for your help

 

[FliGi7]

How many passes did you let memtest perform? You should let it perform at least 3 passes in order to fully evaluate the memory.

The easiest program to use to check for disk problems is the built-in checkdisk in Windows. Just right click on the drive in explorer, go to Tools, then click Check Disk. Select both check boxes and let it do its thing. If it's a main boot drive you're checking, you will have to restart the machine for it to check the disk.

 

[Tedde13]

with memtest i just ran it and let it go until it stopped should i run it a few more times? and when i get home i will run the check disk. thanks

 

[FliGi7]

with memtest i just ran it and let it go until it stopped should i run it a few more times? and when i get home i will run the check disk. thanks

Memtest never stops. It will run until you stop it yourself. Make sure you're running the right thing:

http://www.memtest.org/download/4.20/memtest86+-4.20.iso.zip

Unzip that, burn the ISO to disc, and then boot from the CD. Let it run at least 3 full passes/tests and see if you get any errors.

 

[Tedde13]

I ran memtest for 4 passes no errors... im going to run checkdisk now

 

[Tedde13]

checkdisk came back with no errors

 

[FliGi7]

Well, that doesn't quite add up. I would have thought the error would stem from one of those two. I'm at a loss here. No hardware errors, you've done a complete reinstall with all of the appropriate drivers from ASUS and all available Windows updates, and you're still getting a crash... At this point, in light of the fact that you said you recently purchased the computer and it was used, I would look into my options for return. It's possible we could still figure this out, but it's obviously going to take more time than we've already spent and there's no guarantee we can track it down if it happens to be some faulty component that we aren't aware of.