Windows Firewall Authorization Driver - not present, not working, etc

[boweasel]

64 bit Windows 7 Compaq Presario CQ60. Cannot start Windows firewall. Get error 1068 - the dependency service or group failed to start.

The Base Filtering Engine is running, but a trip to Device Manager, view hidden devices shows Windows Firewall Authorization Driver with a yellow exclamation point. Double clicking on it tells me that 'This device is not present, is not working properly, or does not have all its drivers installed (Code 24)'.

I have searched and have found nothing more helpful than 'reformat and reinstall', or delete the driver and reboot (I have also found forum problems associated with this last one, so I'm loathe to try it).

Anyone have any advice on this?

 

[Jacee]

Are you running Norton, McAfee or any other Anti-Virus package that includes it's own firewall?

Also, have you looked in 'Services' to see if it's disabled? Type services.msc in the start search bar, then click on the icon. Scroll down to Windows Firewall, right click and choose properties.

 

[boweasel]

Are you running Norton, McAfee or any other Anti-Virus package that includes it's own firewall?

Apparently this laptop did, at one time, have Norton, but the folder is empty. I can find no other anti-virus on it

Also, have you looked in 'Services' to see if it's disabled? Type services.msc in the start search bar, then click on the icon. Scroll down to Windows Firewall, right click and choose properties.

One of the first thing I checked. It's set to Automatic.

 

[Jacee]

Download Security Check by screen317 from here http://screen317.spywareinfoforum.org/SecurityCheck.exe or here http://screen317.changelog.fr/SecurityCheck.exe
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please post the contents of that document.

 

[boweasel]

Results of screen317's Security Check version 0.99.18
Windows 7 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:
Malwarebytes' Anti-Malware
Java(TM) 6 Update 24
Out of date Java installed!
Adobe Flash Player
````````````````````````````````
Process Check:
objlist.exe by Laurent
``````````End of Log````````````

 

[boweasel]

gee i know everybpdy's busy, but i downloaded and ran that pgm, and posted the info hours ago (within minutes of being asked for it). i rather assumed that when somebody asked you to post the results of a scan, they're not going to bolt before the assisstee gets a chance to post it.

 

[Jacee]

Ooo!! ... I work on many formums (for free), I just got back to this one, sorry for the delay.

You apparently don't have a 'working' Anti-virus on this machine. Download
Microsoft Security Essentials Virus, Spyware & Malware Protection | Microsoft Security Essentials

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.
Updating Java:

• Download the latest version of Java Runtime Environment (JRE) 6.
• Scroll down to where it says "Java Runtime Environment (JRE) 6u27 allows end-users to run Java applications".
• Click the "Download" button to the right.
• Check the box that says: "Accept License Agreement".
• The page will refresh.
• Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java versions.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u27-windows-i586-p.exe to install the newest version.

Now, let me(us) know what is going on, if anything different.

 

[boweasel]

Ooo!! ... I work on many formums (for free), I just got back to this one, sorry for the delay.

No, let me apologize... When you sent me the link and wanted me to post it I naively assumed I had someone's immediate attention, and I know that's not always possible.

You apparently don't have a 'working' Anti-virus on this machine. Download
Microsoft Security Essentials Virus, Spyware & Malware Protection | Microsoft Security Essentials

Am working on getting Norton back. It should free from our ISP, and I'm not sure if we were already using Norton's firewall, and if the use of that firewall somehow incapacitated the Windows Firewall (or at least the Windows Firewall Authorization Driver dependency)

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.




Updating Java:

• Download the latest version of Java Runtime Environment (JRE) 6.
• Scroll down to where it says "Java Runtime Environment (JRE) 6u27 allows end-users to run Java applications".
• Click the "Download" button to the right.
• Check the box that says: "Accept License Agreement".
• The page will refresh.
• Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java versions.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u27-windows-i586-p.exe to install the newest version.

Now, let me(us) know what is going on, if anything different.

Whew....

• Went to the link. So far so good
• There's alotta Javas on that page, but I could not find "Java Runtime Environment (JRE) 6u27 allows end-users to run Java applications" on the page (even did a 'find' on the text allows - only found one instance of the word in some Floating Point Updater)
• So I updated to Java 26 from the notification area icon.
• Given that I found a problem on step 2 it sorta rendered all the rest of your bullets as invalid

So now what, my friend?

 

[Jacee]

I'm not sure what you mean. The latest update to Java is JRE 6U27, however it isn't a security update, JRE 6U26 is, so you are fine with that update.

This is an example of what it looks like on the page

 

[boweasel]

Results of screen317's Security Check version 0.99.18
Windows 7 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:
Malwarebytes' Anti-Malware
Java(TM) 6 Update 26
Adobe Flash Player
````````````````````````````````
Process Check:
objlist.exe by Laurent
``````````End of Log````````````

 

[Layback Bear]

Jacee is very good at these things and very busy. So I will make a recommendation in the mean time.
Your statement, Am working on getting Norton back. Please don't do that until you and Jacee get your computer fixed. Don't install anything new until Jacee requests you to do so.

 

[boweasel]

Tried again to do what you suggested, and ran and installed jre-6u27-windows-x64.exe (never saw anything about offline installations or multi-language - of course, I'm running Windows 7, and your mention of Add/Remove programs indicates you're giving me a script for Windows XP). I ran the security check you'd sent earlier, and you see it still indicates ju26. In my Control Panel/Programs I have 3 Java entries

• Java 6 update 26
• Java 6 update 27 (64-bit)
• Java SE Development Kit 6 update 15 (64-bit)

And of course I do not have jre-6u27-windows-i586-p.exe. Since I'm running a 64 bit version of Win 7, I downloaded jre-6u27-windows-x64.exe. Should I delete all the Java entries, reboot, and run the Java utility?

 

[boweasel]

Jacee is very good at these things and very busy. So I will make a recommendation in the mean time.
Your statement, Am working on getting Norton back. Please don't do that until you and Jacee get your computer fixed. Don't install anything new until Jacee requests you to do so.

Well, he is the one who suggested installing Security Essentials. It seems a bit nonsensical to install MSE when my ISP provides Norton, which comes with its own firewall. Once I get Norton again I'd have to delete MSE anyway. But nonetheless, I have NOT put Norton back, yet. I will await further instructions....

 

[Jacee]

For the time being, download and run Norton removal tool (just incase something was left behind). Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

Next, scan your machine with ESET OnlineScan

1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
   ESET OnlineScan
2. Click the
   
   button.
3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
   1. Click on
      
      to download the ESET Smart Installer. Save it to your desktop.
   2. Double click on the
      
      icon on your desktop.
4. Check
   
5. Click the
   
   button.
6. Accept any security warnings from your browser.
7. Check
   
8. Push the Start button.
9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
10. When the scan completes, push
    
11. Push
    
    , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
12. Push the
    
    button.
13. Push
    

 

[boweasel]

For the time being, download and run Norton removal tool (just incase something was left behind). Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

Most curious..... I clicked on the link you provided for the removal too, displayed the page, then clicked on the bullet indicating that this Norton product came from my ISP, went to the new page and clicked Download, and got 'This page cannot be displayed'.

Did it a second time - same results. Did it a third time, but this time selecting Norton Interner Security Suite. Got TPCBD again. Went to the forum using Google Chrome, clicked on your link, etc, and was able to download the removal tool to my Downloads folder. Ran it from the folder, and ..... nothing. No box indicating progress, no ridulous security code to type. Nothing.

But when I go to task manager I see Norton Removal Tool in the processes, but not the applications. I minimized all windows, and it's just not there. I'm going to end the task and try it again.

Well, I ended the task, went to Downloads, and tried it again, and got a msg box that another instance of SymNRT or another repair tool is currently running. Pleas close ths application and try to run SymNRT again.

Sigh....

 

[boweasel]

Okay, apparently when I run that tool, it initiates two process - Norton Removal Tool.exe *32 and SymNRT.exe *32. I ended both processes, restarted the exe from the Download area, and.... got the same non-result. I see the 2 processes in taskmgr but no application, and no visible screen. I will reboot into safe mode and try again.

 

[boweasel]

Are you SURE this Norton removal link works with 64-bit versions, because it does the same non-thing in safe mode. I'm thinking there may be a compatibility issue.

 

[Jacee]

Is this the file you downloaded?
Did you save it to your desktop as instructed?


Have you rebooted?

 

[Jacee]

See this info Norton Removal Tool 2011.0.5.13 from - Download - Techworld.com
This tool is designed to work on both 32 and 64 bit Windows.

 

[boweasel]

Is this the file you downloaded?
Did you save it to your desktop as instructed?


Have you rebooted?

No this is the page I went to. And finally.... after about 45 minutes of having those two processes in taskmgr, I got the Welcome to Norton Removal Tool box, got the miserable code, and the products are being removed. Meanwhile, I tried running ESET, and I got to step 2 of 4 with the heading Initialization, and in red it reads Can not get update. Is proxy configured?

The only option at the bottom is Back. I have no idea what it means. And now that the Norton removal process has finally completed, I will reboot and try the ESET again.