Solved Windows freezes saving file over network

[kaika313]

Hi,

I'm encountering a serious and strange problem with my notebook ASUS F3E, Windows 7 Pro x64 with SSD disk.
I have recently performed a clean operating system install. Every hardware driver installed correctly and automatically without any problems and everything is working fine except one problem...
If I use wifi connection and try to save files to network folders I don't have any problems, but if I try to do the same thing with cable connection, musch faster, as soon as I click "save" on browser (any) or click paste with explorer, windows suddenly freezes and I have to force switch off.

I have tried these so far:

- save or copy/paste file while using Safe Mode
- save or copy/paste file after clean boot
- disable and uninstall antivirus software
- update LAN card drivers (Atheros L1 Gigabit Ethernet 10/100/1000Base-T - driver v. 2.4.7.172)
- try different network destinations: different computers, Mac, NAS
- install all windows updates

I cannot find a solution to this and I'm surely ruining my notebook disk...

Could you help me please to find a solution or a better method to discover problem's origin?


Thank you for your support

Ciao

Karina

 

[CountryBumkin]

I don't use "copy/paste" to move or copy files from computer to computer so I'm not sure exactly what your doing (my reading comprehension skills are weak).

Are you trying to move or copy files to other computers on your home network - or are you trying to download some file off a website?

If you are moving/copying on your home network, can you open windows file explorer (not internet explorer) go to the network icon, expand that to see the other computer and move/copy your files directly from your computer to the networked computer (usually just click on the file and drag to the other location).

If you are trying to download a file off the internet, can you click on the file's download button and then do you get a popup box for "Save or Save As"? You could try downloading a file from this tutorial to see what happens (cancel or delete it once you see what happens) http://www.sevenforums.com/tutorials/15692-folder-view-settings-reset-all-default.html?filter[2]=File Folder Settings

 

[GokAy]

You can try:
- a clean startup http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html
- scan with Malwarebytes Anti-Malware free https://www.malwarebytes.org/
- scan with Farbar Farbar Recovery Scan Tool Download
- uninstall antivirus software
- install chipset drivers from motherboard support/download site

 

[Ohmster]

This could be rough. Before going nuts trying to figure it out, Asus has a similar help post for this notebook on their website. Might be worth a read to see if any of it helps you before trying other stuff.

Can't connect to Internet through Ethernet network adapter and automatically disconnected problem

Not exactly the same problem, but close enough to check out. Asus has support for this notebook. Use it. HTH

If you get an answer, please tell us and mark the thread as Solved. Good luck!

 

[kaika313]

Thank you for all your replies.
I have tried all GokAy's and Ohmster's suggestions with no positive result! The strange thing is that I can browse all network folders and computers and also can move/copy files from them to my netbook. But as soon as I try to do the opposite windows freezes!
At this point I have tried:
- uninstall antivirus
- disable Windows Firewall and Windows Defender (of course they were not used at the same time with previous antivirus)
- scan with MalwareByte's: clean
- scan with FarBar Recovery: no problems found, clean
- clean startup
- system file check: no errors
- disk errors check: noerrors
- suggestions reported on Asus Knwoledge (except OS new installation)

I cannot understand... What else I can do to diagnose what's happening?

Thank you

 

[GokAy]

Does it happen in Safe Mode with Networking?
Do you have any other Ethernet cable to try? Try another port on router.

 

[kaika313]

Yes, it happens also in Safe Mode with network and with different cables and ports on router (just tried).

 

[GokAy]

Scan with CCleaner. Also use it's registry cleaner.

Does it crash if you upload to the Internet? Kinda silly question, you can't do anything if no upload going on but try with speedtest.net.

 

[kaika313]

Scan with CCleaner completed and test with speedtest.net done (i am able to upload to the Internet) but still no luck!

 

[GokAy]

Is your PC Ethernet Gigabit? And do you have another Gigabit laptop or desktop?
If yes, you can try connecting the cable to the two devices directly. It won't work with 100Mbps NICs (you would need a cross-over cable). Your IPs will default to 169.254.0.0 network if set to auto. Connect with the IP address and see if you can upload.

You can also, go into properties of adapter in Device Manager, and check Advanced tab. See if anything suspicious, or write them here and maybe someone will spot something. What brand/model the adapter anyway?

Perhaps loading defaults in BIOS will help?

 

[Ohmster]

Because the card does not work in Safe Mode with Network, it is not likely a virus or anything blocking it. We can "try" to help you here, but without either having the same problem or device, it could be tough or impossible. One thing I was hoping you would pickup on with the Asus support page was the very last item:

If this article does not help you fix the problem, please email our support team for further ../images/troubleshoot/troubleshooting; make sure to describe the symptom in detail:
Runtime Error

Here at this link, you can ask for email technical support. Since they actually make the notebook and are familiar with the hardware and previous issues, they very likely may be able to help you directly. Even while people are helping you here, you could have that support ticket generated and have real help on the way. I cannot think of anything else at this moment, but I for sure would be taking this step to get help from Asus.

Not giving up, just giving you a gentle push in the right direction at this time. This is a serious issue. Good luck!

 

[kaika313]

First of all, thank you for the time you all spent for my question!
I finally managed to get my problem solved... I considered Ohmster's suggestion but since my laptop is a bit old I thought Asus would not support me anymore.
So, I tried a last possible solution: find a different Ethernet card driver from somewehere.
I uninstalled Ethernet card, turned off automatic driver installation and used an older driver version for my network card.
I search through Internet and found a compatible but older driver for my Atheros L1 Gigabit and after I installed it, it worked again...!

Thank you

Karina

 

[Ohmster]

First of all, thank you for the time you all spent for my question!
I finally managed to get my problem solved... I considered Ohmster's suggestion but since my laptop is a bit old I thought Asus would not support me anymore.
So, I tried a last possible solution: find a different Ethernet card driver from somewehere.
I uninstalled Ethernet card, turned off automatic driver installation and used an older driver version for my network card.
I search through Internet and found a compatible but older driver for my Atheros L1 Gigabit and after I installed it, it worked again...!

Thank you
Karina

Drivers! Good job, girl!

I thought I suggested it to you but it was another network post I replied to, similar situation. With network cards, there are only a few things that cause them to fail. The #1 issue is drivers. The other issue is bad card, but not as common as drivers. The cards are cheap, companies do not want to write new drivers for them unless they have to. Sometimes even they recycle older drivers instead of writing new ones. Windows can often find you good, working drivers but not always. The ones Windows can pick are generic and sometimes you just need original ones.

Good job, glad to see you tackled it and got it solved!