'Windows has recovered from an unexpected shutdown' - BlueScreen

[LENNYLENNY16]

Hi all,

New to the Forums so would appreciate any help on offer!

I have just purchased a new HP Pavillion dm3 laptop running Windows 7 64Gb. It has an AMD Athlon Neo X2 dual core processor.

Immediately after the initial setup (only within the past 24 hours) I have experienced various instances where the computer goes to a blue screen with various different scrolling diagnostics and actions before shutting down and restrating itself.

Upon reboot a message box appears with the heading:

'Windows has recovered from an unexpected shutdown'

In the box is the following information:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80047EF038
BCP3: 00000000F6002000
BCP4: 000000000000017A
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\123110-33259-01.dmp
C:\Users\Leon\AppData\Local\Temp\WER-2016936-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

If anyone has any ideas or suggestions as to how to repair this issues then that would be greatly appreciated.

Many thanks in advance and regards

Leon

 

[theog]

Check for any driver updates on the HP website.