Solved Windows has shutdown to prevent damage blue screen error

[ktm583]

About a week ago I noticed my computer became uncharacteristically slow, so I ran a full computer virus scan to check for infections and nothing turned up.

Yesterday I found the culprit of the slow down, it was a process called "system interrupts" it was using 25% of my processor all the time. I came back to my computer an hour or so later to a blue screen that said windows has shutdown to prevent damage.

I restarted my computer in safe mode without networking, and system interrupts is not using more than .1% processor power, so something that gets turned off in safe mode must be the culprit.

After a couple of internet searches it seems that the problem is likely some that one of my hardware drivers is corrupted and needs to be reinstalled.

What I would like to know is how I should check which hardware driver is the culprit?

Also, which drivers should would be a waste of my time to check? i.e. I would assume that the driver for my hard drive is not the culprit as it is still used in safe mode.

By the way this is a Windows 7 Home Premium 64bit OS

 

[Brink]

Hello ktm, and welcome to Seven Forums.

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by later when able to further help.

 

[ktm583]

ok, here are the dump files.

Thanks.

 

[ktm583]

My computer seems to be working fine now, but I would still like to know what caused the BSOD error. If someone could look at the log files and provide some insight it would be much appreciated.

Thanks.

Edit: there is still a problem, system interrupts is still using up 20% of my processer.

 

[koolkat77]

AVG contributes to BSOD's. Please remove it for testing purpose. Use Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

Microsoft Security Essentials - Free Antivirus for Windows

Malwarebytes - Free

http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Reduce items at start-up: http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

Perform a clean boot: http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Run a System file check (SFC): http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

pmkbdfltr.sys Tue May 19 23:15:11 2009 (4A12E91F)
PenMount Keyboard Device Filter Driver
Driver Reference Table - pmkbdfltr.sys

You might also want to use an older version of the display driver as the new one is causing BSOD's for you.

igdkmd64.sys Fri Nov 1 00:28:01 2013 (5272A131)

[FONT="Lucida Console"]Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Tue Apr  1 09:00:14.049 2014 (UTC + 6:00)
System Uptime: 1 days 7:44:38.266
BugCheck C2, {7, 109b, 4090008, fffffa800a051350}
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+74b64 )
BUGCHECK_STR:  0xc2_7_@SB 
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]

Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

If it's a Desktop, ensure that:
- the video card cooler is free of dust/clogs
- the video card has adequate power and that the connectors are firmly seated
- the video card cooler fan is working/moves freely
- the video card has adequate cool airflow (as it passes through the case). You can test this by opening the case and pointing a house fan at the video card.

If it's a Laptop, blow out all vents with canned air (don't use an air compressor or a vacuum as they can cause damage) and ensure that the fan is working. Place the laptop on a hard surface when using it (or use a cooling pad).

Check for heating issues using Speccy or HWmonitor

Upload a screen shot: http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Keep us posted.

 

[ktm583]

I installed an the older driver. It will be awhile before I will know if I fixed the problem, the problem seems to go away for a couple of hours after a full shut-down and restart, which is what I did.

Thanks for your help.

 

[ktm583]

It has been 36 hours since the problem has occurred so I think it is fixed.

First off my problem (high CPU usage from System interrupts) occurred only when there was a high amount of disc usage, such as when copying files, opening a program or running a program that accesses the disk a lot when running, like a virus scan.

Here is what I did, though I am not sure exactly which fixed the problem.

I downloaded and ran Auslogics Registry cleaner, Auslogics Disk defragmenter, and Auslogics Registry Defragmenter. When running the Disk defragmenter, I selected the option to move system files to the front of the disc and ran the defrag and optimizer, as opposed to solely the defrag.

Then I ran Chkdsk using the following Administrator command prompt command: Chkdsk /f /r :C

After words, I downloaded Seatools from Seagate, and ran the Fix All long option on my hard drive.

 

[koolkat77]

Thanks for the update.