Windows Installer issue???!!!

[ej1254]

I tried installing an HP Printer and I get an error message saying "Windows Installer could not be accessed. May be in safe mode or Windows Installer may be installed wrong." First time iv'e had this issue. I tried contacting HP and nothing they said would work. Tried the disk, downloading from website and plugging printer directly into laptop and same error every time. Attempted to get help from microsoft, that was a joke, wanted $60 for their help. Also contacted my laptop manufacturer and they said the same thing, wanted money for an issue with windows software. I tried re-registering it and updating microsoft 7 but still nothing. Wont even begin installing the drivers for my printer. HELP!

 

[Wallonn7]

Try this:

Windows Installer issues

The Windows Installer Engine could be corrupted, installed incorrectly, or disabled. This may cause installation issues.

Note The Windows Installer Engine manages the installation of software, manages the additions and deletions of software components, monitors file resiliency, and maintains basic failure recovery by using rollbacks.

Use these methods to identify any Microsoft Installer issues that may be causing problems when you install, uninstall, or update programs. Start with method 1, follow the steps in that method, and then go to the next method if your issue is not resolved.

Method 1: Determine whether the Windows Installer engine is functioning

1. Click Start
   
   
   , type cmd in the Search box or click Run then type cmd in the dialog (Windows XP or Windows Server 2003), and then press Enter to open a Command Prompt window.
2. At the command prompt, type MSIExec, and then press Enter.
3. If the MSI engine is working, there should be no error messages. If you receive an error message, note the error. If you are proficient in how to use search engines, you can use the error message to help locate additional content to troubleshoot the issue.
4. Try to install or to uninstall again.

If the problem persists, go to method 2.


Method 2: Make sure that the Windows Installer service is not set to Disabled

1. Click Start
   
   
   , type services.msc in the Search box or click Run then type services.msc in the dialog (Windows XP or Windows Server 2003), and then press Enter to open Services.
2. Right-click the Windows Installer service, and then click Properties.
3. If the Startup type box is set to Disabled, change it to Manual.
4. Click OK to close the Properties window.
5. Right-click the Windows Installer service, and then click Start. The service should start without errors.
6. Try to install or to uninstall again.

Source Microsoft

 

[ej1254]

I tried that and no error came up and it is in manual mode. How would I reinstall it, its version 5.0 and I dont see a source online to re download it.

 

[Wallonn7]

I tried that and no error came up and it is in manual mode. How would I reinstall it, its version 5.0 and I dont see a source online to re download it.

Before we proceed, a warning: NEVER download "dll"or any other system file.
Following on... In the search bar of the Windows "start", type "cmd" without quotes and run as administrator. Now, type "sfc / scannow" also without quotes in the command prompt window that opened and hit enter. The process should take a while. Once finished, do a print screen and post it here. Let us know when you're ready.

 

[ej1254]

So this is what came up after I ran the scan. Now where do I go with this? Thanks!


Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>

 

[Carolyn]

Try this...

1. Quit all Windows programs.
2. Click Start, type Run in the Search box and then press Enter, type msiexec /unregister in the Open box, and then click OK.
3. Click Start, type Run in the Search box and then press Enter, type msiexec /regserver in the Open box, and then click OK.
4. Restart your computer.

 

[ej1254]

Tried that and didn't work either.