Windows Installer language conflict?

[PeterDa]

Just moved up to 64 bits Windows 7. I have the Dutch language version. I am trying to install MSXML2 Sp2 (msxml.msi). One can choose from a number of languages, but not Dutch, so I choose English (which is what I always did previously, and without problems). As soon as I click on Install, my computer freezes up, and the only option is to turn off the power switch. I have noticed that with other programmes (for example Abbyy Fine Reader 9.0) where one can choose the language (including Dutch), the same thing happens if I choose a language other that Dutch (fair enough), but surely we are allowed to use the MSXML package? Any suggestions?

 

[NoN]

Just moved up to 64 bits Windows 7. I have the Dutch language version. I am trying to install MSXML2 Sp2 (msxml.msi). One can choose from a number of languages, but not Dutch, so I choose English (which is what I always did previously, and without problems). As soon as I click on Install, my computer freezes up, and the only option is to turn off the power switch. I have noticed that with other programmes (for example Abbyy Fire reader 9.0) where one can choose the language (including Dutch), the same thing happens if I choose a language other that Dutch (fair enough), but surely we are allowed to use the MSXML package? Any suggestions?

Welcome to SevenForums!

Have a look at this post:
http://www.sevenforums.com/windows-updates-activation/97638-what-verson-msxml-should-i-using.html

 

[PeterDa]

Yes indeed; but it is "Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB973688)" that freezes up for me.

 

[NoN]

Yes indeed; but it is "Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB973688)" that freezes up for me.

Looks for me that windows Stopping the install by itself...because of a corrupt security setting.

Did you try to run a SFC/Scannow?

 

[PeterDa]

>Did you try to run a SFC/Scannow?

I have now; no problems detected.

 

[PeterDa]

Analysis of Windows logbook revealed this to be a virus scanner issue. Turning this off solved the problem. Thnaks for suggestions anyway.

 

[NoN]

Analysis of Windows logbook revealed this to be a virus scanner issue. Turning this off solved the problem. Thnaks for suggestions anyway.

Turning it off is not an entire solution for a virus scanner issue! You might want having a look at your AV Scanner, and why it did troubleshot this install.

 

[PeterDa]

>Turning it off is not an entire solution for a virus scanner issue!

Quite agree! However, the virus scanner log doesn't show anything, and the Windows log entry doesn't look like a real problem (also it transpires that sundry other problems I have been having can be cured by turning off TPSrvWow in the Task Manager; I have contacted Panda about this) :
17-7-2010 13:38:58
Naam van toepassing met fout: TPSrvWow.exe, versie: 9.2.0.0, tijdstempel: 0x49e8380d [Name of the application with error...time stamp...]
Naam van module met fout: xapauthenticodesip.dll, versie: 4.0.50524.0, tijdstempel: 0x4bf9f4b3 [Name of the module with error...time stamp...]
Uitzonderingscode: 0xc0000005 [Exception code]
Foutoffset: 0x00002d66 [Error ofset]
Id van proces met fout: 0x160 [ID of the process with error...]
Starttijd van toepassing met fout: 0x01cb259d5b1830f4 [Start time of the application with error...]
Pad naar toepassing met fout: C:\Program Files (x86)\Panda Security\Panda Antivirus Pro 2010\TPSrvWow.exe [Path to the application with error...]
Pad naar module met fout: c:\Program Files (x86)\Microsoft Silverlight\xapauthenticodesip.dll [Path to the module with error...]
Rapport-id: e2938200-9197-11df-81af-406186c3f7be

 

[NoN]

>Turning it off is not an entire solution for a virus scanner issue!

Quite agree! However, the virus scanner log doesn't show anything, and the Windows log entry doesn't look like a real problem (also it transpires that sundry other problems I have been having can be cured by turning off TPSrvWow in the Task Manager; I have contacted Panda about this) :
17-7-2010 13:38:58
Naam van toepassing met fout: TPSrvWow.exe, versie: 9.2.0.0, tijdstempel: 0x49e8380d [Name of the application with error...time stamp...]
Naam van module met fout: xapauthenticodesip.dll, versie: 4.0.50524.0, tijdstempel: 0x4bf9f4b3 [Name of the module with error...time stamp...]
Uitzonderingscode: 0xc0000005 [Exception code]
Foutoffset: 0x00002d66 [Error ofset]
Id van proces met fout: 0x160 [ID of the process with error...]
Starttijd van toepassing met fout: 0x01cb259d5b1830f4 [Start time of the application with error...]
Pad naar toepassing met fout: C:\Program Files (x86)\Panda Security\Panda Antivirus Pro 2010\TPSrvWow.exe [Path to the application with error...]
Pad naar module met fout: c:\Program Files (x86)\Microsoft Silverlight\xapauthenticodesip.dll [Path to the module with error...]
Rapport-id: e2938200-9197-11df-81af-406186c3f7be

I found that on the Net:

You might want to have look at Panda Site because those ready to download hotfixes came from them and are all related to TPSrvWow.exe.

This issue is fixed with the following hotfixes which were released a few months ago to deal with conflicts with NTI software:

Panda AV Pro 2010:
http://www.pandasecurity.com/resources/sop/PAVPro10/hft90906s9_r2.exe

Panda IS 2010:
http://www.pandasecurity.com/resources/sop/PIS10/hfp150906s10_r1.exe

Panda Global Protection 2010:
http://www.pandasecurity.com/resources/sop/PGP10/hfgp30906s10_r1.exe

 

[PeterDa]

Thank you for this suggestion. Have done this, and found, and applied, a hotfix for exactly the same Silverlight problem.