Windows keeps freezing

[SAV12]

Right so I got a new Sony Viao VPCEE2E1E laptop today. I was browsing using firefox and it stopped responding and didn't recover so I had to power it off. I was a little concerned but didn't think to much of it. Until it happened again a few hours later. Now it has happened a further 3 times in the last 10 minutes. It says firefox isn't responding then once I close I can't open any programs or do anything.

All I have downloaded is Firefox, AVG, tuxguitar and Malwarebytes.

Any Ideas?

 

[JMH]

Right so I got a new Sony Viao VPCEE2E1E laptop today. I was browsing using firefox and it stopped responding and didn't recover so I had to power it off. I was a little concerned but didn't think to much of it. Until it happened again a few hours later. Now it has happened a further 3 times in the last 10 minutes. It says firefox isn't responding then once I close I can't open any programs or do anything.

All I have downloaded is Firefox, AVG, tuxguitar and Malwarebytes.

Any Ideas?

Hi SAV 12,

As you say this is a brand new laptop did it come preloaded with an Anti Virus program?(i.e.a free-trial version that came pre installed.)
If so how did you remove it?

Have you checked in Event Viewer to see if there are any error messages?

Jan.

 

[The Howling Wolves]

JMH,
If it is a brand new laptop it probably came with a lot of extra baggage(trial version software) he could remove from the startup.
I am getting ready to sign off for the night so have a great evening.