windows live email will receive but will not send; error # 0x800CCC0E

[timoshenko]

running windows live in windows 7, service provider comcast. after many months of working fine, suddenly i cannot send out emails but still can receive them. have tried changing the outgoing service port number to 465 with no result, so changed back. i have of course restarted the computer numerous times. my account is sbcglobal.net yet yahoo's name is in the account information. i also have two web-based yahoo accounts and they work fine.

 

[Roderunner]

Hi timoshenko, are you using POP or IMAP ?

 

[robinb9]

Does any of these accounts need ssl checked?
Are you using comcast for your smtp?
If yes the smtp should be smtp.comcast.net. Port 587

 

[ICIT2LOL]

I f I may suggest if you know when this problem stated Timo how about a system restore to when it wa good. Could be just a Windows update that has thrown it out of whck.

Plus I am assuming you have run some on call scans for malware??

 

[timoshenko]

thanks

thanks for the sugestions. will implmnt them soon. it is POP, not imap, as far as i know.

 

[timoshenko]

incoming pop.mail.yahoo.com outgoing smtp.att.yahoo.com requires authentication checkd (tried it with unchecked and problem remained, checked it again, but i don't know what this is for). i have avast and zone alarm running all the time. i tried checking ssl but it did not solve it, so i unckecked it. my isp is comcast but my pop and smtp are yahoo, as you see. (i do not understand this.)

will try system restore now and report back asap. thanks.

 

[timoshenko]

i restored the system back to march 11, which is two days before the problem emerged, but the problem is still there. is it p[ossible that the problem lies with my isp, comcast, since it did not go away when i restored my computer system to a state where it had been working fine?

 

[ICIT2LOL]

Possible mate but you are running two AV's I notice - generally accepted by most as a no go issue. It could be them conflicting I don't know for sure but a certain possibility.

Personally I would at least disable one of them or if one is a free version uninstall it. I don't know much about Zone Alarm but I do know there are plenty of members who use Avast as their main security.

I also think you should run these on call scanners they will not interfere with the main security.


http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/ < download from bleeping computer

 

[timoshenko]

after i wrote the above i discovered that zone alarm was not actually running. i don't know why that is or how long that has been the case. but i have been running those two for years and have had no problem until march 13 this year. will try the programs you suggest.

 

[DavidE]

What version of Avast are you running?
They recently released Avast 8, and did make a change in how email is scanned with that release.

I also don't understand how you have Comcast as the ISP and sbcglobal.net in your account!
From what I know, SBC is part of at&t now, but Comcast is not...
Did you switch providers from SBC to Comcast?

 

[timoshenko]

avast

the avast is version 7.

when i switched to comcast they lt me keep the sbc-yahoo account. i never undrstood it either.

 

[DavidE]

Interesting you can continue to use the at&t(sbc) email account after switching to Comcast.
ZoneAlarm (ZA) has a firewall and you found ZA is not working now.
Check what firewall you have running in Control Panel > Action Center.

Just guessing, but I wonder if you have a port(s) blocked because of a ZA problem.

at&t does use Yahoo mail, so while confusing, it should not be a problem.
You can try to sign in to at&t online email and see if your account is ok.
https://cprodx.att.net/commonLogin/...EVEL=&FAILREASON=&PROTOCOL=https&OLDSESSION=1

 

[ICIT2LOL]

Well mate I am with David with his posts and myself would leave the Zone Alarm alone if it were my rig and just stay with Avast.
In fact personally I would dump the Zone Alarm and just keep Avast running - if you want to you can always reinstall it.

I don't know what the others think?

 

[Roderunner]

Hi Timoshenko, I know nothing about Comcast or what mail in provides, but Yahoo should be like this.






I use latest version of Avast.

 

[timoshenko]

ok, i will turn off zone alarm. however i had been using it and avast together for quite a while.

 

[timoshenko]

i don't understand this:

"at&t does use Yahoo mail, so while confusing, it should not be a problem.
You can try to sign in to at&t online email and see if your account is ok.
https://cprodx.att.net/commonLogin/i...s&OLDSESSION=1"

why would i have an account with attt if it is no longer my isp?

 

[timoshenko]

i turned on windows defender

 

[timoshenko]

there are thre error messages:

Server Response: .
Server: 'pop.mail.yahoo.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: POP3
Port: 110
Secure(SSL): No

Unable to send or receive messages for the Tim Hall account. An unknown error has occurred.

Server: 'pop.mail.yahoo.com'
Windows Live Mail Error ID: 0x800CCC0C
Protocol: POP3
Port: 110
Secure(SSL): No

The connection to the server has failed.

Subject ' Leaflet with address of march 24 action'
Server: 'smtp.att.yahoo.com'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 25
Secure(SSL): Yes
Socket Error: 10060

 

[timoshenko]

ok, i conformed my setting to those roderunner suggested. am receiving incoming but still cannot send out. will turn off windows defender firewall right now as i see it was suggested above not to have to avs running at one time.

 

[DavidE]

A firewall is not an Anti Virus.
You do want ONE Firewall running.
Just make sure you do not have Windows Firewall AND ZoneAlarm Firewall running at the same time.