Solved Windows Live error message

[Brian25]

I am receiving the following message can anyone help please? The host 'smpt.talktalk.net' could not be found. Please verify that you have entered the server name correctly.

Subject 'test'
Server: 'smpt.talktalk.net'
Windows Live Mail Error ID: 0x800CCC0D
Protocol: SMTP
Port: 25
Secure(SSL): No
Socket Error: 11004

 

[wither 2]

Hi Brian-

Go to Accessories and right click on Command Prompt. Select Run as Administrator.

Type in SFC /Scannow.

Let it run. Does it find and fix any files? If so, reboot and run it again just to make sure it doesn't find any more errors.

 

[Brian25]

Thank you, wither 2, I've done as you suggested but the problem still remains. I have removed the email account and then re-entered it but - again with a negative result. Unfortunately, Talktalk have been unable to assist. I'm sorry to trouble you further but is there any other action you can suggest?

Kind regards,

Brian.

 

[wither 2]

As I understand it, the scan didn't find any problems. Is that correct?

Why is Talktalk unable to assist? Did they try to help you?

 

[Brian25]

That's right the scan did not find any problems. The message I received was 'Windows Resource Protection did not find any integrity violations'. As far as Talktalk was concerned, I spend 35 minutes on the 'phone with a Representative who was obviously working to a script and whose knowledge was very limited - in the end I gave up in frustration!!

 

[wither 2]

Take a look at this-

Fix: Windows Live Mail Error 0x800ccc0d - Appuals.com

 

[Brian25]

Thank you this has been most helpful. I have removed the Account and re-installed it with the recommended settings. As a result, I can now sent messages via the Talktalk Account but cannot receive them.

 

[wither 2]

It sounds like what it talks about in that link. WLM is being blocked from the server that sends the e-mails to you. Did you try method 2 in that link?

Are you getting any error messages?

 

[Brian25]

Yes, I have tried the other method. I have two email accounts in Windows live mail. The other works fine but the Talktalk account is the problem; I can now send messages but not receive them and I no longer receive error messages.

 

[wither 2]

I'm using Windows Mail so I don't know if you will have the same settings-

Open Tools, Options. In the Advanced tab, select Maintenance. In trouble shooting, check the box for Mail for getting a log. Apply the change when you exit that screen.

Try sending a message to that account using your other account.

Do you get a log?

 

[Brian25]

Thank you, I've done as you suggest but have received nothing. Having made the changes, I would be grateful for your guidance as to how I obtain the log.

 

[wither 2]

In the Maintenance area, click on Store Folder to see where your files are saved. Look in there for WindowsLiveMail.log.

 

[Brian25]

Thank you. I don't know how it happened but I'm now receiving the messages from Talktalk. Many thanks for all your help.

 

[wither 2]

Technology is wonderful- when it works!

I'm glad your problem is resolved. If not done, check the thread as solved.