Windows Live Mail closes unexpectedly repeatedly without error message

[crashnbuen]

Windows Live Mail closes unexpectedly repeatedly without error message and one account disappeared?

I have multiple accounts being used for years on Windows Live Mail - Version 2009 - Build 14.0.8117.0416 on XP Pro SP3

Recently, Windows Live Mail closes unexpectedly repeatedly without error message
Then as I kept trying to figure out I noticed one account disappeared? I think that happened later.

I have the ENTIRE WL MAIL Log file.

To track why this was happening I went offline mode and it would not crash. So, I figured it was something to do with the Sync.

So I disabled the Auto Sync for every account I had and did manual syncs for one account at a time. Found the account that was causing this.

Its a hotmail account. I signed into Hotmail and all seems ok. I am posting the follow lines from the LOG, when I manually synched that account from WL Mail a few times.

I could try to trace back into the LOGS as to when this drama actually started originally, and post that and / or most of it. Let me know if someone can help dissect Windows Live Mail issues.


Found its due to Sync of one account, Error Log info posted. Wonder who can fix this?

* Log opened: 2012-05-23T11:18:14Z
*
Windows Live Mail 14.0.8117.0416*********************************************************************************
[16:48:32.55] 1348                 Mail:            Zone_MailChk ERROR: (pmailutils.cpp:1023), failed with 0x80004005  
[16:48:32.55] 1348                 Mail:            Zone_MailChk ERROR: (subscribelivecontacts.cpp:55), failed with 0x80004005  
[16:48:38.30] 11e4                 Mail:            Zone_MailChk ERROR: (menuutil.cpp:1456), failed with 0x80040100  
[16:48:38.30] 11e4                 Mail:            Zone_MailChk ERROR: (browser.cpp:3372), failed with 0x80040101  
*********************************************************************************
*
* Log opened: 2012-05-23T12:09:11Z
*
Windows Live Mail 14.0.8117.0416*********************************************************************************
[17:39:22.59] 1748                 Mail:            Zone_MailChk ERROR: (pmailutils.cpp:1023), failed with 0x80004005  
[17:39:22.59] 1748                 Mail:            Zone_MailChk ERROR: (subscribelivecontacts.cpp:55), failed with 0x80004005  
[17:39:43.96] 17a8                 Mail:            Zone_MailChk ERROR: (menuutil.cpp:1456), failed with 0x80040100  
[17:39:43.96] 17a8                 Mail:            Zone_MailChk ERROR: (browser.cpp:3372), failed with 0x80040101  
*********************************************************************************
*
* Log opened: 2012-05-24T18:17:12Z
*
Windows Live Mail 14.0.8117.0416*********************************************************************************
[23:47:34.48] 1da4                 Mail:            Zone_MailChk ERROR: (pmailutils.cpp:1023), failed with 0x80004005  
[23:47:34.48] 1da4                 Mail:            Zone_MailChk ERROR: (subscribelivecontacts.cpp:55), failed with 0x80004005  
[23:49:21.20] 09e8                 Mail:            Zone_MailChk ERROR: (menuutil.cpp:1456), failed with 0x80040100  
[23:49:21.20] 09e8                 Mail:            Zone_MailChk ERROR: (browser.cpp:3372), failed with 0x80040101  
[23:49:31.33] 0b4c                 Mail:            Zone_MailChk ERROR: (dssyncbatch.cpp:149), failed with 0x8000000A

 

[DustSailor]

Crash,

Unfortunately I can offer no help other than to suggest you check for viruses with your fully updated antivirus software, and download and install/update live mail here: http://g.live.com/1rewlive4-web/en/wlsetup-web.exe??WLI=1

 

[crashnbuen]

Crash,

Unfortunately I can offer no help other than to suggest you check for viruses with your fully updated antivirus software, and download and install/update live mail here: http://g.live.com/1rewlive4-web/en/wlsetup-web.exe??WLI=1

Not a virus issue. Windows Live mail dies when ONE specific account is synched. Works fine when others are synched etc.

 

[DustSailor]

Did you update it to the 2011 version?

 

[DustSailor]

Perhaps you might try to uninstall it, and then use ron's method of reinstalling it: http://www.sevenforums.com/browsers...indows-live-messenger-2009-a.html#post1049306

That may fix the problem.

 

[crashnbuen]

I isolated the issue by disabling the Auto Syncs and manually synching each WL Mail Account I had.

I found that it was an issue related to SYNC with one particular Hotmail account. Have to dig further into that.

 

[DustSailor]

Interesting. Thanks for posting that. Hope you find the answer

 

[Phone Man]

You may want to try the repair function on WLM. Go to Control Panel, Program & Features, Select Windows Live Essentials, select Uninstall and then select Repair.

Jim