Solved Windows Mail mshtml.dll crash

Endeavor I just has one crash this morning what is the best method to send you the email file?
 

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Windows 7 Pro 64 Bit SP1
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Intel I7 960 3.2 ghz
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Windows Explorer 11
Once you show hidden files and get to
C:\Users\YourName\AppData\Local\Microsoft\Windows Mail\Local Folders\Inbox

You can add columns to the Explorer window. Add the following columns (right click any existing column, date, size, or type... and select more... at the bottom of the menu list
then place a checkmark in the following fields:
Date received
Sender name
Sender address
Subject

Hit the OK button
Maximize the explorer window
then Right click on any column heading and click
Size all columns to fit

If you sort by Sender it might be easier to locate the msg causing the crash

The open the file in Notepad and replace all occurances of your personal information (Name, email address) with dummy values.
Don't delete the line, that might cause testing problems.

for eaxmple,
replace your name
Slarty Bart with Some Guy
replace your eMail address
Bill798xyzzy(a)RealServName.com with FakeAddr(a)FakeXYZserv.zzz

Right click on the file and open with -> Notepad
click the "Other Programs" chevron
untick "Always use the selected program to open this kind of file" in the lower left
:ar: you don't want to associate .eml files with Notepad,
you just want to open the file outside of WinMail

Save as... to your Desktop
WinMailCrash.eml

The content will look odd, but it is readable. Here's an example
Code:
Subject: climate change
Date: Wed, 20 Mar 2013 18:38:00 -0400
MIME-Version: 1.0
Content-Type: multipart/alternative;
 boundary="----=_NextPart_000_0009_01CE259A.0C5E48E0"
X-Priority: 3
X-MSMail-Priority: Normal
Importance: Normal
X-MimeOLE: Produced By Microsoft MimeOLE V16.4.3505.912
This is a multi-part message in MIME format.
------=_NextPart_000_0009_01CE259A.0C5E48E0
Content-Type: text/plain;
 charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Two Reasons Climate Change Is Not Like Other Environmental Problems
------=_NextPart_000_0009_01CE259A.0C5E48E0
Content-Type: text/html;
 charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
<HTML><HEAD></HEAD>
<BODY dir=3Dltr>
<DIV dir=3Dltr>
<DIV style=3D"FONT-FAMILY: 'Arial'; COLOR: #000000; FONT-SIZE: 10pt">
<DIV><A title=3Dhttp://www.commondreams.org/view/2013/03/20-2=20
href=3D"http://www.commondreams.org/view/2013/03/20-2"=
reams.org/view/2013/03/20-2</A></DIV></DIV></DIV></BODY></HTML>
------=_NextPart_000_0009_01CE259A.0C5E48E0--

After you "wash" the file of any personal information, send it over to endeavor.-
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP Pavilion dv6-6c10us
OS
x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
CPU
AMD A6-3420M APU with Radeon(tm) HD Graphics
Motherboard
Hewlett-Packard 1805
Memory
6.00 GB
Graphics Card(s)
AMD Radeon(TM) HD 6520G
Sound Card
(1) AMD High Definition Audio Device (2) IDT High Definiti
Monitor(s) Displays
HP W2072a 20" LCD (1600 x 900) @ 60 Hz
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1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
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ST640LM0 00 HM641JI SATA Disk Device
Keyboard
Logitech k520 wireless KB
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Logitech m320 wireless mouse (bundled with KB)
Internet Speed
15/5 | 54 MB Wireless 'n'
Antivirus
Realtime: Defender or Avast | On-demand: Malwarebytes, ESET
Browser
IE 11 on Win8, IE 10 on win 7
Other Info
Media: [Gimp, Audacity, VLC] || Comm: [WEmail 2012, Skype] || Productivity: [OpenOffice,| Textpad] || Utils: [Sysinternals, cCleaner, Speccy, Defraggler]
Good Morning,

Yes andjayik that folder is a hidden folder which I assumed the basics you would know and have Explorer settings set to show All Hidden Folders/Files.

For a reason I specifically suggested to enable date "Created" column while looking for the .eml file in 'Windows Explorer' folder for an accurate reason, because the date 'Modified' column in this case is always a moving target of present, and so the date "Created" column, clicking to sort by that, would be the best exacting way to locate it.

Just identify exact date/time of offending email within WinMail, matching that to what's in it's holding Explorer folder, and that'll be the one.

tktk88 there is no need to open the email at all in WinMail (or otherwise) this way you won't crash for one thing; let's keep it simple.
Naturally for privacy don't attach the file to a post. I thought there was a PM attachment option, hmmm..., well if not you'll have to upload it to a common file hoster and send me the link via PM to fetch it, or send me your email addy via PM

There is no need to open the email as a text file and edit it, since if you then 'save in text' will destroy the HTML format with what that will mean; again let's keep it simple. I need that email as is or it will be of no help. In truth though, if you can't trust me then you can't trust anyone anywhere, that said, if you still can't trust me seeing your email address and name, then I don't belong here :)

My only purpose here is to be of help, solve problems where I can, and keep WinMail alive for advanced users.
 

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..all towers built from scratch
OS
Vista/Win7/8/10/11 (x86/x64)
CPU
i7
endeavor I am completely comfortable with attaching the file on PM and sending it to you just wanted to be sure you were ok with it.......I will do that now thanks so mucjh
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
CyberPower
OS
Windows 7 Pro 64 Bit SP1
CPU
Intel I7 960 3.2 ghz
Motherboard
Asus PT6 SE X58 Crossfire Triple Channel DDR3
Memory
12 Gig DDR3 1600
Graphics Card(s)
Nvidia Geforce GTX 660 Ti 3GB
Sound Card
Creative SB Xfi Xtreme
Monitor(s) Displays
ViewSonic 27 inch wb
Screen Resolution
1400 X 1050
Hard Drives
2TB SATA III 6GB 7200 RPM 64mb Cache
2TB SATA III 6GB 7200 RPM 64 MB Cache
PSU
Xtremegear 950 Watt
Case
Coolermaster HAF 932 Advanced
Cooling
Asetek 510LC 120MM Watercooler
Keyboard
Razer Death Stalker
Mouse
Logitech Trackman Wheel
Internet Speed
Cable
Antivirus
Norton Internet Security 2014
Browser
Windows Explorer 11
how do u enable date "Created" column
 

My Computer My Computer

OS
Windows 7 Ultimate
CPU
AMD Athlon II X4 630 (95W) Quad Core Socket AM3
Motherboard
GIGABYTE MA785GMT-UD2H
Memory
Patriot Viper Series DDR3 PC3-10666 1333MHz 4GB CL 7-7-7-20
Graphics Card(s)
Geforce GTX550 TI
Sound Card
built in realtech hd
Right click on any coulmn header in explorer and select Date Created from the menu.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP Pavilion dv6-6c10us
OS
x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
CPU
AMD A6-3420M APU with Radeon(tm) HD Graphics
Motherboard
Hewlett-Packard 1805
Memory
6.00 GB
Graphics Card(s)
AMD Radeon(TM) HD 6520G
Sound Card
(1) AMD High Definition Audio Device (2) IDT High Definiti
Monitor(s) Displays
HP W2072a 20" LCD (1600 x 900) @ 60 Hz
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
ST640LM0 00 HM641JI SATA Disk Device
Keyboard
Logitech k520 wireless KB
Mouse
Logitech m320 wireless mouse (bundled with KB)
Internet Speed
15/5 | 54 MB Wireless 'n'
Antivirus
Realtime: Defender or Avast | On-demand: Malwarebytes, ESET
Browser
IE 11 on Win8, IE 10 on win 7
Other Info
Media: [Gimp, Audacity, VLC] || Comm: [WEmail 2012, Skype] || Productivity: [OpenOffice,| Textpad] || Utils: [Sysinternals, cCleaner, Speccy, Defraggler]
endeavor I am completely comfortable with attaching the file on PM and sending it to you just wanted to be sure you were ok with it.......I will do that now thanks so mucjh

Okay I received your BestBuy .eml file, and am pleased to say it opens fine with No Problems Whatsoever, on my working computer. I can view the email completely in every way that I try. For gp I even sent it via email back to myself and all is fine.
It's a January 23 BestBuy 2 Day Door Buster sale, etc, etc...

If you have one from Angies List? ..was it you who mentioned that one, then please send that along too.

I can't fix or troubleshoot what's not broken for me. I need to see the problem in order to isolate/fix it.
It may be that this issue is isolated only to your own computer. iow, you have different softwares installed somehow affecting your setup. (I'm not sure what it is wrong with andjayik's issue or even if it is the same)

I have every single Windows Update there is available, installed, on Windows 7 Pro, running WinMail
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
..all towers built from scratch
OS
Vista/Win7/8/10/11 (x86/x64)
CPU
i7
[....]
I even did a clean install of Windows 7 Pro last week to see if that would help but still have the same issue.
[...].

I didn't see that you did that until now re-reading the entire thread.
Impressive and good work, I can see you are determined; that's something I would have done myself.

What else did you install before you installed WinMail... there's got to be something.

In the meantime both of you, if you want, temporarily you do realize you can just set your Best Buy and Angies List accounts options, to only Send to you as Plain Text, or alternately you can set WinMail options to only read in Plain Text. Also websites usually give you a link within the email to open the ad campaign within the browser (which if it crashes there, then we are closer to the real problem)
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
..all towers built from scratch
OS
Vista/Win7/8/10/11 (x86/x64)
CPU
i7
endeavor: tktk88 and I have exchanged some PMs today re: moving up to Windows Essentials Mail or Thunderbird. OP is thinking about taking one or the other for a test drive - see if it feels right.

Just letting you know so you can focus on andjayik. tktk88 might be out of the loop while OP investigates the options.

Thanks for testing this, you've already shown that it is NOT the mshtml version and that it is NOT an issue spefific to the one msg.

This is going to be tough to find, but you're on the ball.

Bill
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP Pavilion dv6-6c10us
OS
x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
CPU
AMD A6-3420M APU with Radeon(tm) HD Graphics
Motherboard
Hewlett-Packard 1805
Memory
6.00 GB
Graphics Card(s)
AMD Radeon(TM) HD 6520G
Sound Card
(1) AMD High Definition Audio Device (2) IDT High Definiti
Monitor(s) Displays
HP W2072a 20" LCD (1600 x 900) @ 60 Hz
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
ST640LM0 00 HM641JI SATA Disk Device
Keyboard
Logitech k520 wireless KB
Mouse
Logitech m320 wireless mouse (bundled with KB)
Internet Speed
15/5 | 54 MB Wireless 'n'
Antivirus
Realtime: Defender or Avast | On-demand: Malwarebytes, ESET
Browser
IE 11 on Win8, IE 10 on win 7
Other Info
Media: [Gimp, Audacity, VLC] || Comm: [WEmail 2012, Skype] || Productivity: [OpenOffice,| Textpad] || Utils: [Sysinternals, cCleaner, Speccy, Defraggler]
Okay Bill,

You understand the more installing of random email clients that one installs on top of, then the more it has the propensity to break each others client as well as WinMail; an image restore or re-install may be the only way back to WinMail since their individual uninstallers rarely put back what it took.

As to andjayik I'm not able to help if he's unable to enable a folder column, or ask you how to do it when you had so well answered him already in the post before his very question.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
..all towers built from scratch
OS
Vista/Win7/8/10/11 (x86/x64)
CPU
i7
Right click on any coulmn header in explorer and select Date Created from the menu.

I don't have explorer. i opened up the emails in app data and nothing there for date created?
 

My Computer My Computer

OS
Windows 7 Ultimate
CPU
AMD Athlon II X4 630 (95W) Quad Core Socket AM3
Motherboard
GIGABYTE MA785GMT-UD2H
Memory
Patriot Viper Series DDR3 PC3-10666 1333MHz 4GB CL 7-7-7-20
Graphics Card(s)
Geforce GTX550 TI
Sound Card
built in realtech hd
Right click on any coulmn header in explorer and select Date Created from the menu.

I don't have explorer. i opened up the emails in app data and nothing there for date created?


I should have been more explicit.


Windows Explorer, not Internet Explorer

Now you can follow the steps post# 26 to get the Date Created column.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP Pavilion dv6-6c10us
OS
x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
CPU
AMD A6-3420M APU with Radeon(tm) HD Graphics
Motherboard
Hewlett-Packard 1805
Memory
6.00 GB
Graphics Card(s)
AMD Radeon(TM) HD 6520G
Sound Card
(1) AMD High Definition Audio Device (2) IDT High Definiti
Monitor(s) Displays
HP W2072a 20" LCD (1600 x 900) @ 60 Hz
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
ST640LM0 00 HM641JI SATA Disk Device
Keyboard
Logitech k520 wireless KB
Mouse
Logitech m320 wireless mouse (bundled with KB)
Internet Speed
15/5 | 54 MB Wireless 'n'
Antivirus
Realtime: Defender or Avast | On-demand: Malwarebytes, ESET
Browser
IE 11 on Win8, IE 10 on win 7
Other Info
Media: [Gimp, Audacity, VLC] || Comm: [WEmail 2012, Skype] || Productivity: [OpenOffice,| Textpad] || Utils: [Sysinternals, cCleaner, Speccy, Defraggler]
it creates 1/18/14 for all of them? that;s the time i noticed email shutting down? figured it out pm sent
 

My Computer My Computer

OS
Windows 7 Ultimate
CPU
AMD Athlon II X4 630 (95W) Quad Core Socket AM3
Motherboard
GIGABYTE MA785GMT-UD2H
Memory
Patriot Viper Series DDR3 PC3-10666 1333MHz 4GB CL 7-7-7-20
Graphics Card(s)
Geforce GTX550 TI
Sound Card
built in realtech hd
Okay Bill,

You understand the more installing of random email clients that one installs on top of, then the more it has the propensity to break each others client as well as WinMail; an image restore or re-install may be the only way back to WinMail since their individual uninstallers rarely put back what it took.

As to andjayik I'm not able to help if he's unable to enable a folder column, or ask you how to do it when you had so well answered him already in the post before his very question.

Yeah, I suggested only two clients on the machine at a time WinMail + one other. Any more than that it gets confusing.

We've discussed only two test drives, Windows Essentials Mail and Thunderbird one at a time.

I think I covered all the gotchas, but i know how to reinstate WinMmail if catastrophe strikes
- so do you! ;)

When you helped test the tutorial, I had dual clients on my machine (WLM + WinMail) and they both ran well together. I don't anticipate any issues on the test drive and have advised tktk88 on my cardinal rules.

Only one client is auto send/recv
both clients leave mail on server
answer NO to make this the default eMail client when the test drive client is installed
manually configure the eMail account in WLM
etc, etc, etc

If we need to discuss tktk88 and the test drives further, I suggest PMs so andjayik isn't distracted by a side conversation not related to the issue.

andjayik : If you are interested in WLM or another eMail client, then we should put a hold on this effort and discuss that in a new thread (different issue, different thread).

Bill
-
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP Pavilion dv6-6c10us
OS
x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
CPU
AMD A6-3420M APU with Radeon(tm) HD Graphics
Motherboard
Hewlett-Packard 1805
Memory
6.00 GB
Graphics Card(s)
AMD Radeon(TM) HD 6520G
Sound Card
(1) AMD High Definition Audio Device (2) IDT High Definiti
Monitor(s) Displays
HP W2072a 20" LCD (1600 x 900) @ 60 Hz
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
ST640LM0 00 HM641JI SATA Disk Device
Keyboard
Logitech k520 wireless KB
Mouse
Logitech m320 wireless mouse (bundled with KB)
Internet Speed
15/5 | 54 MB Wireless 'n'
Antivirus
Realtime: Defender or Avast | On-demand: Malwarebytes, ESET
Browser
IE 11 on Win8, IE 10 on win 7
Other Info
Media: [Gimp, Audacity, VLC] || Comm: [WEmail 2012, Skype] || Productivity: [OpenOffice,| Textpad] || Utils: [Sysinternals, cCleaner, Speccy, Defraggler]
pm sent need to send u my file
 

My Computer My Computer

OS
Windows 7 Ultimate
CPU
AMD Athlon II X4 630 (95W) Quad Core Socket AM3
Motherboard
GIGABYTE MA785GMT-UD2H
Memory
Patriot Viper Series DDR3 PC3-10666 1333MHz 4GB CL 7-7-7-20
Graphics Card(s)
Geforce GTX550 TI
Sound Card
built in realtech hd
i can view the email in live mail 2012!! go figure? i just don't like the fact that i have to go to every individual account to view the inbox? if i could combine all the account into one email folder that would be good.
 

My Computer My Computer

OS
Windows 7 Ultimate
CPU
AMD Athlon II X4 630 (95W) Quad Core Socket AM3
Motherboard
GIGABYTE MA785GMT-UD2H
Memory
Patriot Viper Series DDR3 PC3-10666 1333MHz 4GB CL 7-7-7-20
Graphics Card(s)
Geforce GTX550 TI
Sound Card
built in realtech hd
Oh, but you can!

On the left pane, there should be a quick view - right click on that and select
select quick views
from the menu
then tick All inbox
tehn OK
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP Pavilion dv6-6c10us
OS
x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
CPU
AMD A6-3420M APU with Radeon(tm) HD Graphics
Motherboard
Hewlett-Packard 1805
Memory
6.00 GB
Graphics Card(s)
AMD Radeon(TM) HD 6520G
Sound Card
(1) AMD High Definition Audio Device (2) IDT High Definiti
Monitor(s) Displays
HP W2072a 20" LCD (1600 x 900) @ 60 Hz
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
ST640LM0 00 HM641JI SATA Disk Device
Keyboard
Logitech k520 wireless KB
Mouse
Logitech m320 wireless mouse (bundled with KB)
Internet Speed
15/5 | 54 MB Wireless 'n'
Antivirus
Realtime: Defender or Avast | On-demand: Malwarebytes, ESET
Browser
IE 11 on Win8, IE 10 on win 7
Other Info
Media: [Gimp, Audacity, VLC] || Comm: [WEmail 2012, Skype] || Productivity: [OpenOffice,| Textpad] || Utils: [Sysinternals, cCleaner, Speccy, Defraggler]
thanks not bad. So every email that comes in will be in the all inbox now?
 

My Computer My Computer

OS
Windows 7 Ultimate
CPU
AMD Athlon II X4 630 (95W) Quad Core Socket AM3
Motherboard
GIGABYTE MA785GMT-UD2H
Memory
Patriot Viper Series DDR3 PC3-10666 1333MHz 4GB CL 7-7-7-20
Graphics Card(s)
Geforce GTX550 TI
Sound Card
built in realtech hd
Um, the msgs will be in the account inbox (AOL, Yahoo, Gmail, whatever accounts you set up)

Quickviews just looks in each one and displays all of them with one view.

I have
Flagged items
All inbox
All drafts
All sent
All junk

views set in my quick views

WLM will take some getting used to, but the are soem useful features

On the view tab, I selected
Compact views
Storage folders
Staus bar

the trick in WLM I fouind is to right click everything just to see what it presents
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP Pavilion dv6-6c10us
OS
x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
CPU
AMD A6-3420M APU with Radeon(tm) HD Graphics
Motherboard
Hewlett-Packard 1805
Memory
6.00 GB
Graphics Card(s)
AMD Radeon(TM) HD 6520G
Sound Card
(1) AMD High Definition Audio Device (2) IDT High Definiti
Monitor(s) Displays
HP W2072a 20" LCD (1600 x 900) @ 60 Hz
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
ST640LM0 00 HM641JI SATA Disk Device
Keyboard
Logitech k520 wireless KB
Mouse
Logitech m320 wireless mouse (bundled with KB)
Internet Speed
15/5 | 54 MB Wireless 'n'
Antivirus
Realtime: Defender or Avast | On-demand: Malwarebytes, ESET
Browser
IE 11 on Win8, IE 10 on win 7
Other Info
Media: [Gimp, Audacity, VLC] || Comm: [WEmail 2012, Skype] || Productivity: [OpenOffice,| Textpad] || Utils: [Sysinternals, cCleaner, Speccy, Defraggler]
Per your suggestion I went into the settings in Windows Mail and set it to read text only all my mail works fine in that mode of course I want to get to the bottom of the issue so I don't have to use it in a compromised situation .......In wondering about possibilities to correct the issue I have an NVidia 660Ti 3MB Video Card I use drivers from NVidia in lieu of using what comes up on Windows update..........I have stayed with the 131.422 driver version for stability and compatability reasons they are last updated in March of 2013......there are newer versions as well as a newer version available through Windows Update do you think with this issue a newer video driver could help?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
CyberPower
OS
Windows 7 Pro 64 Bit SP1
CPU
Intel I7 960 3.2 ghz
Motherboard
Asus PT6 SE X58 Crossfire Triple Channel DDR3
Memory
12 Gig DDR3 1600
Graphics Card(s)
Nvidia Geforce GTX 660 Ti 3GB
Sound Card
Creative SB Xfi Xtreme
Monitor(s) Displays
ViewSonic 27 inch wb
Screen Resolution
1400 X 1050
Hard Drives
2TB SATA III 6GB 7200 RPM 64mb Cache
2TB SATA III 6GB 7200 RPM 64 MB Cache
PSU
Xtremegear 950 Watt
Case
Coolermaster HAF 932 Advanced
Cooling
Asetek 510LC 120MM Watercooler
Keyboard
Razer Death Stalker
Mouse
Logitech Trackman Wheel
Internet Speed
Cable
Antivirus
Norton Internet Security 2014
Browser
Windows Explorer 11
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