Windows Mail Problem

[rtorr]

My friend just upgraded her laptop from Vista to Windows 7. Now she cannot access her email folders, etc. from her Windows Mail account (which she accesses through Road Runner). All she can get now is new mail in her inbox via Web Mail. All of her other read (but not deleted) mail is gone .. along with her folders. Is there anyway she can recover her Windows mail folders? Thanks so much for any possible help

 

[zigzag3143]

My friend just upgraded her laptop from Vista to Windows 7. Now she cannot access her email folders, etc. from her Windows Mail account (which she accesses through Road Runner). All she can get now is new mail in her inbox via Web Mail. All of her other read (but not deleted) mail is gone .. along with her folders. Is there anyway she can recover her Windows mail folders? Thanks so much for any possible help

rtorr

Since her email is on RR's servers what error does she get? She can log on but the mail folder are empty?

Did she do a clean isntall or upgrade of win 7?

Ken

 

[rtorr]

Hi Ken,

She accessed her windows mail via an icon on her desktop and she doesn't know what the url was. She used the ugrade and not a clean install.