Windows manual updates freezes - best course of action?

coaster

New member
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10:21 AM
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Firstly I'm no expert so any advice as how to proceed or correct links to instructions would be great!!
Someone I know has an Acer aspire running win 7 home edittion 64 bit.

There was an incident where windows wouldn't load so restored it from an image created last year.

Everything seemed to be ok until a group of 135 updates which failed to install. I checked the reasons why and it stated it was because it had been interupted.
after checking the updates there are a lot of 32 bit fixes which I was suprised to see seing as it's 64 bit..

anyway I tried switching off the AVG free and manually selected to install. this hung up and after 30 mins and showing 0% updates downloaded I cancelled it.
I also tried using the "fix it" ? tool which scanned and reported no problems to fix.
I was set to autoupdate and on each time it's shutdown it tries to re-install 135 updates.
I've had to turn off autoupdates(not recommended) but ideally would like to fix this problem.

One option I've seen mentioned on the interent is to totally re-install windows 7 but think there musst be a less drastic approach.

I have seen the steps mentioned so would they apply to the problems i'm having here??

in the meantime, he's got AVG fre version and spybot on. it could be another month or 2 before having another go at his laptop. what would the consequences be and the percentage risk of leaving it as it is?
 

My Computer My Computer

At a glance

windows 95, 32 bit
OS
windows 95, 32 bit

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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