Windows Media Player won't work

[PattiChati]

I was trying to download ringtones for my phone and it gave me the error "windows media player is not working", it also says the windows photo viewer isn't working either. Does anyone know why? Thanks.

 

[Maguscreed]

try this.
Go here
Microsoft Fix it Solution Center: troubleshooting software issues

click media player (in step 1) , skip step 2 and run the first fix it that appears in step 3 below.

 

[PattiChati]

I did what you said and it still doesn't work. I then found where I was supposed to go to the device manager and make sure the sounds and videos were enabled and they were. Still doesn't work. This is the error is gave me "Windows Media Player encountered a problem while playing the file".

 

[lehnerus2000]

I had nothing but problems with WMP 12.

Do you have any other media player programs installed?
If so, do the files play in them?

 

[whs]

"Windows Media Player encountered a problem while playing the file".

That could be anything e.g. a funny filetype, a corrupted file, etc. What is the filetype you want to play?

 

[PattiChati]

It is in a mp3 format. I think I have quick time oon here, but it didn't work either

 

[whs]

The file is apparently corrupted. try to convert (fix) it from mp3 to mp3 with this program. If it converts, it may work. If it does not convert, the file is no good.

 

[PattiChati]

I've downloaded the program, but not sure what to do with it. It says all to mp4, but nothing about 3

 

[whs]

You have to first click on audio (bottom left), then on mp3 and then see this tutorial: Format Factory on Vimeo

 

[PattiChati]

That was a nice clear tutorial. I saved the file, but then when I went to browse, I couldn't find it. I opened the folder it was in, but didn't show it to me. I wonder if I just cannot download ringtones to my phone. Is there a way to test media player to see if it works under other circumstances? You don't know me, but I am a novice to all this computer stuff. Thanks.

 

[whs]

Format Factory saves the files in a folder called "FFOutput" which you find in Documents.

If it did the conversion, the file should be there, else it would say "Fail to decode" (see picture) in which case the input file is no good.

 

[PattiChati]

I thought I was going to work, when I pressed start it said "convert failed".

 

[whs]

That means your input file is no good. Can you get another one - maybe from another source.

 

[PattiChati]

You mean get the ringtone from another website?

 

[whs]

Yeah

 

[PattiChati]

I tried several other website and they all give me the same error. Is there a way to test my media player to see if that is the problem or maybe I cannot download to my phone, I dont know.

 

[whs]

I doubt it is the media player. But try VLC - that is very robust Download VLC Media Player 1.1.11 - FileHippo.com

 

[PattiChati]

I am so sorry, I got to thinking maybe it was my phone and.......it was! They had to unblock something to allow the internet to download stuff. I am so sorry to bother you. Thanks.

 

[whs]

No problem. It is easy to overlook a little detail.