Windows Photo Viewer Doesn't Open

probuddha

New member
Member
VIP
Local time
10:53 PM
Messages
194
Location
Calcutta
Here's my config

Fx 6100
Corsair 8 GB
ATI Radeon HD 5450 GPU
Windows 7 Pro x64

I tried updating the driver of my GPU but the latest driver was giving me a boot loop, so I rolled back to the old one.

Since then, I am unable to open Windows Photo Viewer. I click on a photo and nothing shows up, the photo viewer doesn't even open.

I remember getting some COM Surrogate error window

Here's what shows up in the event logs

Code:
Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bca54
Faulting module name: ntdll.dll, version: 6.1.7601.24335, time stamp: 0x5c268115
Exception code: 0xc0000374
Fault offset: 0x00000000000bf302
Faulting process id: 0x1c08
Faulting application start time: 0x01d4a7fe0cc98e0a
Faulting application path: C:\Windows\system32\DllHost.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 4a954187-13f1-11e9-88ae-9c5c8e78217a

Please advise. Thanks
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Win 7 Professional 64 bit
CPU
AMD FX-6100
Motherboard
M5A78L-M/USB3
Memory
Corsair Vengeance 1600 Mhz 8 GB
Graphics Card(s)
ATI Radeon HD 5450 1GB
Sound Card
On Board
Monitor(s) Displays
LG Flatron L177WSB
Screen Resolution
1440 x 900
Hard Drives
Crucial MX 100 - 256 GB (Primary C:)
Seagate Barracuda - 160 GB
Seagate Barracuda - 500 GB
PSU
Cooler Master B500 Ver 2.0
Case
Cooler Master Elite 430
Cooling
Stock AMD Cooler
Keyboard
TVS Gold
Mouse
DELL USB
Internet Speed
1 Mbps
Antivirus
Avast Home V 12.1
Browser
Chrome
Other Info
Lenovo ThinkPad - E420
Which driver did you try to update to and which one are you using now? Your card is only supported by the Beta crimson 16.2.1 or earlier (which would be a Radeon driver).
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell M6500 Precision Work Station
OS
Windows 7 Pro SP1 64 bit
Memory
8 GB
Screen Resolution
1920x
Internet Speed
30 Mbps
Antivirus
Norton Security
Browser
IE 11
Which driver did you try to update to and which one are you using now? Your card is only supported by the Beta crimson 16.2.1 or earlier (which would be a Radeon driver).


I tried upgrading to Catalyst Suite v15.7.1 which led to bootloop

Didn't try installing the Crimson drivers
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Win 7 Professional 64 bit
CPU
AMD FX-6100
Motherboard
M5A78L-M/USB3
Memory
Corsair Vengeance 1600 Mhz 8 GB
Graphics Card(s)
ATI Radeon HD 5450 1GB
Sound Card
On Board
Monitor(s) Displays
LG Flatron L177WSB
Screen Resolution
1440 x 900
Hard Drives
Crucial MX 100 - 256 GB (Primary C:)
Seagate Barracuda - 160 GB
Seagate Barracuda - 500 GB
PSU
Cooler Master B500 Ver 2.0
Case
Cooler Master Elite 430
Cooling
Stock AMD Cooler
Keyboard
TVS Gold
Mouse
DELL USB
Internet Speed
1 Mbps
Antivirus
Avast Home V 12.1
Browser
Chrome
Other Info
Lenovo ThinkPad - E420
What version of .NET framework have you installed on the computer?

Can you use Open With on the Right-Mouse click, and select Photo Viewer that way?
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 x64, Vista x64, 8.1 smartphone
CPU
Intel E8400 65W 64-bit
Motherboard
Gigabyte EP45-UD3LR
Memory
DDR2 2 x 2GB, 1GB x 2
Graphics Card(s)
XFX Radeon HD5750
Sound Card
AMD High Definition Audio; Realtek High Definition Audio
Monitor(s) Displays
iiyama prolite X2377HDS
Screen Resolution
1920 x 1080
Hard Drives
500GB 7200 rpm Seagate ST3500413AS 16MB, 500GB 5400 rpm Toshiba MQ02ABF050H 32MB, 200GB 7200 rpm Seagate ST3200820AS 8MB, 2TB 7200 rpm Western Digital WD20EZRX 64MB
PSU
Enermax Liberty Modular
Case
Antec P193 Midi Tower
Keyboard
Mionix ZIBAL 60
Mouse
Razer USB 2.0 Diamondback Mouse or Huion Graphics Tablet
Browser
Internet Explorer, Lunascape, Firefox, Opera, Avast Safezone
Did you uninstall the Crimson driver before installing 15.7.1?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell M6500 Precision Work Station
OS
Windows 7 Pro SP1 64 bit
Memory
8 GB
Screen Resolution
1920x
Internet Speed
30 Mbps
Antivirus
Norton Security
Browser
IE 11
Back
Top