windows saying not genuine

[Arushi]

i am having the same problem please suggest some help

 

[Golden]

Hi,

Please run this tool, then copy and paste the contents back here in a reply, Ignore any error messages during the copy process.

http://go.microsoft.com/fwlink/?linkid=52012

Regards,
Golden

 

[NoelDP]

or... in full

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell

(Golden - please feel free to crib that boilerplate in its entirety - MS did, after all! <g>)

 

[Arushi]

this is the report

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4ab
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {18FE802D-89B0-4EE6-9B75-DE430A1F4B5C}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\abc\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{18FE802D-89B0-4EE6-9B75-DE430A1F4B5C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-4059654875-3463546349-3246033688</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 390</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="6"/><Date>20110929000000.000000+000</Date></BIOS><HWID>10843D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65546</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600400-02-1033-7601.0000-1462012
Installation ID: 019026424315010371002360122391484853428436690532257786
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: P4K27
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 4
Trusted time: 5/25/2012 6:29:56 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4AB
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:25:2012 17:51
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAIABAABAAEAAAABAAAAAQABAAEA6GHABs1Q8OkQNHwUSt1iNLysBGZyI24/LnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL CBX3
FACP DELL CBX3
HPET A M I PCHHPET
BOOT DELL CBX3
MCFG DELL SNDYBRDG
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SLIC HPQOEM SLIC-MPC

 

[Golden]

Hi,

There are a few issues here, but you appear to have a HP SLIC table on a DELL machine, which is usually an exploit. I'd like a second opinion on this, so I'll ask NoelDP to take a look at this. Please look out for his reply.

Regards,
Golden

 

[Arushi]

i have windows 7 ultimate x32, service pack 1

 

[karlsnooks]

I'll let Noel give you the nitty gritty Arushi, but your Win 7 is not valid.

 

[NoelDP]

What you have is an installation of Windows 7 enabled by a hacker's Loader too (properly known as an Activation Exploit)

You have a Dell computer - but the SLIC table claims to be an HP one.
The Key is from a Dell - but it's very likely that the machine was delivered from the factory with a Home Premium installation, and not the Ultimate install that the machine is trying to validate.

The fact that a Loader has been used means that there is no way to properly guarantee the integrity of the current install, and you should reformat and resintall using the proper manufactuer's recovery media.

 

[NoelDP]

knock, knock?
anyone there?

 

[Golden]

Thanks Noel.

 

[Arushi]

thanks for telling the actual problem. but is there a solution too except re-installing?? :sarc: coz m really pissed off i contacted dell regarding this and they said they will talk to the dealer. coz we were not provided with any dvd for os, by which we could re-install

 

[Arc]

Can you tell me how have you bought the computer ? was the OS came preinstalled, or somebody installed it there after buying ?

 

[Arushi]

i don't have much idea as my father bought it from a dell dealer. but yes os came pre-installed

 

[Arc]

i don't have much idea as my father bought it from a dell dealer. but yes os came pre-installed

Is it still in warranty period ? I hope so

Let us know !

 

[Arushi]

i don't have much idea as my father bought it from a dell dealer. but yes os came pre-installed

Is it still in warranty period ? I hope so

Let us know !

yes it is still in warranty. i bought it around January end. that is y i contacted dell

 

[Arc]

yes it is still in warranty. i bought it around January end. that is y i contacted dell

Go to the dealer with your father, describe them the issue, and ask for replacement .

I hope they will do it.

If they deny, you can contact with your nearest consumer protection cell. They work very prompt nowadays.

It appears that you are cheated.

 

[Arushi]

Go to the dealer with your father, describe them the issue, and ask for replacement .

I hope they will do it.

If they deny, you can contact with your nearest consumer protection cell. They work very prompt nowadays.

It appears that you are cheated.

ya certainly we are. but there is another problem that my dad is not in town

 

[Arc]

ya certainly we are. but there is another problem that my dad is not in town

I hope you have the purchase voucher the sellers have given to you ?

You can contact with them yourself, if you have that one.

 

[Arushi]

I hope you have the purchase voucher the sellers have given to you ?

You can contact with them yourself, if you have that one.

yes i have it. hope it works :huh:

 

[Arc]

yes i have it. hope it works :huh:

Then go for it. They may take a few days for the replacement.