Windows Update: 800736B3 and 9C59

[AnotherHal]

I am trying to assist a friend in repairing their windows update problems. I've made progress- but I have 5 Important updates that refuse to install...

IE11 - 9C59
KB2937610 - 800736B3
KB2972211 - 800736B3
KB3032323 - 800736B3
KB2791765 - 800736B3

the SURT was run- and got most of the updates to work other than the ones shown above.
sfc /scannow said all files were fine.

SURT has been run 4 or so times- it's not shown any repairs after the first run... as I would expect.

I've looked through the log files, but I am not really sure what I am looking for to indicate what the problem is.

I have attempted to attach the CBS.Zip file but I got a 404 error each time I clicked "Upload". This must be due to the size of the file. Here is a onedrive link to the zip file.

 

[NoelDP]

The upload is 8 times larger than the forum's 8MB size limit on Zip/RAR files - which is why it wouldn't upload here

Your first run of CheckSUR had the following summary...

Summary:
Seconds executed: 1046
Found 31 errors
CSI C Mark Deployment Missing Total count: 31

The next was clear of errors - how did you go about fixing the C Mark errors, since CheckSUR wasn't able to do it?

The CBS.log file shows the expected errors for the updates (apart from the IE one)
e.g.

2015-07-10 12:40:38, Info                  CBS    Appl: Evaluating package applicability for package Package_2_for_KB2753842~31bf3856ad364e35~amd64~~6.1.2.0, applicable state: Installed
2015-07-10 12:40:38, Info                  CBS    Plan: Package: Package_2_for_KB2753842~31bf3856ad364e35~amd64~~6.1.2.0, current: Installed, pending: Default, start: Installed, applicable: Installed, targeted: Installed, limit: Installed
2015-07-10 12:40:38, Error                 CSI    [EMAIL="0000002c@2015/7/10:16:40:38.687"]0000002c@2015/7/10:16:40:38.687[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_core.cpp(616): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function CCSDirect::GetDeploymentClosureStatus expression: (null)
[gle=0x80004005]
2015-07-10 12:40:38, Error                 CSI    0000002d (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #630188# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::GetDeploymentInformation(flags = 0, class = ICSIINVENTORY_GET_DEPLOYMENT_INFORMATION_CLASS_CLOSURE (1), information = {dwFlags=00000000})
[gle=0x800736b3]
2015-07-10 12:40:38, Info                  CBS    Failed to call GetDeploymentInformation on deployment: amd64_79cc1bf455dd56703d940a275924c112_31bf3856ad364e35_6.1.7601.22195_none_015b15d745c7b295 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-07-10 12:40:38, Info                  CBS    Failed to get component state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-07-10 12:40:38, Info                  CBS    Failed to get current state of the deployment [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-07-10 12:40:38, Info                  CBS    Failed to get Transaction State for package: Package_2_for_KB2753842~31bf3856ad364e35~amd64~~6.1.2.0, update: 2753842-3_neutral_LDR [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-07-10 12:40:38, Info                  CBS    Failed to get current state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-07-10 12:40:38, Info                  CBS    Failed to populate updates for package: Package_2_for_KB2753842~31bf3856ad364e35~amd64~~6.1.2.0 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-07-10 12:40:38, Info                  CBS    Failed to add package to execution for package:Package_2_for_KB2753842~31bf3856ad364e35~amd64~~6.1.2.0 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-07-10 12:40:38, Info                  CBS    Failed to process component watch list. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-07-10 12:40:38, Info                  CSI    [EMAIL="0000002e@2015/7/10:16:40:38.762"]0000002e@2015/7/10:16:40:38.762[/EMAIL] CSI Transaction @0x116ada0 destroyed
2015-07-10 12:40:38, Info                  CBS    Perf: InstallUninstallChain complete.

This looks to me as if the install is actually stuck in a pending state, and you need to roll it back...


This is the command to run when booted offline at a Repair Environment command prompt

dism.exe /image:C:\ /cleanup-image /revertpendingactions

This is supposed to revert all pended updates, and hopefully allow the system to start again - assuming it works, do another Check for Updates before attempting to install the updates again.

 

[AnotherHal]

I did nothing to fix the C Mark Errors specifically- It turned out that the drive had been swapped out, and the new one needed the updated Intel RST drivers.... once I updated them, the majority of the problems went away.


Can I run the dism.exe from a booted command prompt or does it have to be at the Repair Environment one? I am not local to the PC and working on it via TeamViewer... Otherwise I will need to talk them through it.

 

[NoelDP]

It has to be the repair environment - either the built-in one, or from a repair disk. It's the only way to start DISM with the necessary access and permissions.

 

[AnotherHal]

I guess I get to talk them through it... wish me luck

 

[NoelDP]

Good luck!