Windows Update 800B0100 error when trying to apply KB2918614

[stephen74]

Hello. Long time listener, first time caller. I've got a Toshiba Satellite P755-S5120 that is running Windows 7 Home Premium and is getting a 800B0100 error whenever I try to apply either KB2918614 or KB3000988. I have tried running the SURT on a couple of different occasions as well as having tried sfc /scannow. Attached are the CBS logs from the computer as well as screenshots of the failure event in Windows Update.

View attachment 337372

View attachment 337373

View attachment 337374

 

[stephen74]

I've also tried manually running the updates, and actually tried reinstalling SP1 in the vain hope that I could use an overlay install of that as a repair. Interestingly, the SP1 install also threw a 800B0100 error.

 

[NoelDP]

Here's the errors from the CheckSUR log -

Unavailable repair files:
 servicing\packages\Package_40_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_40_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_41_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_41_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_48_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_48_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_78_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_78_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_79_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_79_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_80_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_80_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_81_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_81_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_for_KB2918614_SP1~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_for_KB2918614_SP1~31bf3856ad364e35~amd64~~6.1.1.4.mum
 servicing\packages\Package_40_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_40_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_41_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_41_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_48_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_48_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_78_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_78_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_79_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_79_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_80_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_80_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_81_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_81_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_for_KB2918614_SP1~31bf3856ad364e35~amd64~~6.1.1.4.cat
 servicing\packages\Package_for_KB2918614_SP1~31bf3856ad364e35~amd64~~6.1.1.4.cat

I'll post a fix protocol later.

 

[NoelDP]

I've uploaded a file - s74aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder s74aa in the same place.
Open this folder - there should be ine folder inside it ( Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages


Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.