Solved Windows Update blank page

[HolySmoke]

So I wanted to do a Windows Update but when going to Windows Update I'm greeted with this:

Then I clicked on the blank button and after waiting I got this:

Does anyone know what to do?
Thanks in advance.

 

[andrew129260]

Please Run sfc /scan now using option 2 in this tutorial: SFC /SCANNOW Command - System File Checker

Please post back the results.
Please indicate what message was displayed at the end:

Windows found no integrity violations

OR

Corrupt files were found, and windows was unable to fix them.

OR

Corrupt files were found, and windows successfully repaired them

 

[HolySmoke]

This message was displayed:
Windows Resource Protection did not find any integrity violations.

 

[andrew129260]

In action center under control panel, run the windows update troubleshooter. Let us know the results.


PS: Is it only this window that is messed up? Do other graphical things load and look ok?

 

[HolySmoke]

Yes it is only the Windows Update window which is messed up.
And here is the result from the WU troubleshooter:

 

[andrew129260]

Download the following here:

How do I reset Windows Update components?

Use the troubleshooter there.

Also download and run the following for your os type here:

http://windows.microsoft.com/en-us/windows7/what-is-the-system-update-readiness-tool


Reboot after each.

 

[HolySmoke]

The troubleshooter you gave me found no problems.
As for the second when I tried to install it I got this:

 

[andrew129260]

Is this a legally purchased seven?

I am going to try to get someone to help you.

 

[HolySmoke]

Yes, this is a legally purchased copy of Windows 7 Home Premium 64 bits.

 

[andrew129260]

* Download the Farbar Service Scanner.

* Once download, right click the fss.exe file, and choose run as administrator.

*Checkmark the following boxes:

-Internet services
-Windows firewall
-System Restore
-Security center/action center
-Windows Update
-Windows defender

*Click Scan. A notepad window will appear with your log file. Save it to the desktop. Then upload the log here in your next reply using the paperclip on the reply box.

 

[HolySmoke]

Log is in the attachments.

 

[NoelDP]

This sounds to me like permissions problems... which can be a pain to identify properly.
Let's see if we can check the main areas and see something there...

Please open an Elevated Command Prompt, and run the following commands...


REG QUERY HKU
REG QUERY HKU\S-1-5-20
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20"
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList"
ICACLS C:\Windows
ICACLS C:\Windows\System32
ICACLS C:\Windows\SysWOW64

Post the results


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[HolySmoke]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

D:\Windows\system32>REG QUERY HKU

HKEY_USERS\.DEFAULT
HKEY_USERS\S-1-5-19
HKEY_USERS\S-1-5-20
HKEY_USERS\S-1-5-21-2128643961-2405857713-3014374823-1000
HKEY_USERS\S-1-5-21-2128643961-2405857713-3014374823-1000_Classes
HKEY_USERS\S-1-5-18

D:\Windows\system32>REG QUERY HKU\S-1-5-20

HKEY_USERS\S-1-5-20\AppEvents
HKEY_USERS\S-1-5-20\Console
HKEY_USERS\S-1-5-20\Control Panel
HKEY_USERS\S-1-5-20\Environment
HKEY_USERS\S-1-5-20\EUDC
HKEY_USERS\S-1-5-20\Keyboard Layout
HKEY_USERS\S-1-5-20\Network
HKEY_USERS\S-1-5-20\Printers
HKEY_USERS\S-1-5-20\Software
HKEY_USERS\S-1-5-20\System

D:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion
\ProfileList\S-1-5-20"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-20
ProfileImagePath REG_EXPAND_SZ D:\Windows\ServiceProfiles\NetworkServi
ce
Flags REG_DWORD 0x0
State REG_DWORD 0x0


D:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion
\ProfileList"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
ProfilesDirectory REG_EXPAND_SZ %SystemDrive%\Users
Default REG_EXPAND_SZ %SystemDrive%\Users\Default
Public REG_EXPAND_SZ %SystemDrive%\Users\Public
ProgramData REG_EXPAND_SZ %SystemDrive%\ProgramData

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-18
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-19
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-20
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-21-2128643961-2405857713-3014374823-1000

D:\Windows\system32>ICACLS D:\Windows
D:\Windows NT SERVICE\TrustedInstallerF)
NT SERVICE\TrustedInstallerCI)(IO)(F)
NT AUTHORITY\SYSTEMM)
NT AUTHORITY\SYSTEMOI)(CI)(IO)(F)
BUILTIN\AdministratorsM)
BUILTIN\AdministratorsOI)(CI)(IO)(F)
BUILTIN\GebruikersRX)
BUILTIN\GebruikersOI)(CI)(IO)(GR,GE)
CREATOR OWNEROI)(CI)(IO)(F)

Successfully processed 1 files; Failed processing 0 files

D:\Windows\system32>ICACLS D:\Windows\System32
D:\Windows\System32 NT SERVICE\TrustedInstallerF)
NT SERVICE\TrustedInstallerCI)(IO)(F)
NT AUTHORITY\SYSTEMM)
NT AUTHORITY\SYSTEMOI)(CI)(IO)(F)
BUILTIN\AdministratorsM)
BUILTIN\AdministratorsOI)(CI)(IO)(F)
BUILTIN\GebruikersRX)
BUILTIN\GebruikersOI)(CI)(IO)(GR,GE)
CREATOR OWNEROI)(CI)(IO)(F)

Successfully processed 1 files; Failed processing 0 files

D:\Windows\system32>ICACLS D:\Windows\SysWOW64
D:\Windows\SysWOW64 NT SERVICE\TrustedInstallerF)
NT SERVICE\TrustedInstallerCI)(IO)(F)
NT AUTHORITY\SYSTEMM)
NT AUTHORITY\SYSTEMOI)(CI)(IO)(F)
BUILTIN\AdministratorsM)
BUILTIN\AdministratorsOI)(CI)(IO)(F)
BUILTIN\GebruikersRX)
BUILTIN\GebruikersOI)(CI)(IO)(GR,GE)
CREATOR OWNEROI)(CI)(IO)(F)

Successfully processed 1 files; Failed processing 0 files

D:\Windows\system32>

 

[NoelDP]

That all looks normal to me.
let's have a look directly at the files concerned...

Open an Elevated Command Prompt, and run the following commands

ICACLS C:\Windows\System32\slmgr.vbs
ATTRIB C:\Windows\System32\slmgr.vbs
ICACLS C:\Windows\System32\7b*.*
ATTRIB C:\Windows\System32\7b*.*

post the results.

 

[HolySmoke]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

D:\Windows\system32>ICACLS D:\Windows\System32\slmgr.vbs
D:\Windows\System32\slmgr.vbs NT SERVICE\TrustedInstallerF)
BUILTIN\AdministratorsRX)
NT AUTHORITY\SYSTEMRX)
BUILTIN\GebruikersRX)

Successfully processed 1 files; Failed processing 0 files

D:\Windows\system32>ATTRIB D:\Windows\System32\slmgr.vbs
A D:\Windows\System32\slmgr.vbs

D:\Windows\system32>ICACLS D:\Windows\System32\7b*.*
D:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d
-8115-601632D005A0 NT AUTHORITY\SYSTEMI)(F)

BUILTIN\AdministratorsI)(F)

BUILTIN\GebruikersI)(RX)

D:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d
-8115-601632D005A0 NT AUTHORITY\SYSTEMI)(F)

BUILTIN\AdministratorsI)(F)

BUILTIN\GebruikersI)(RX)

Successfully processed 2 files; Failed processing 0 files

D:\Windows\system32>ATTRIB D:\Windows\System32\7b*.*
A H D:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483
456-A289-439d-8115-601632D005A0
A H D:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483
456-A289-439d-8115-601632D005A0

D:\Windows\system32>

 

[NoelDP]

Ah - I just noticed the Drive letter (comes from posting hurriedly while at work!)

Windows Vista and above are really designed to run only from the C: drive - and there's no really good reason not to let them do so.
You appear to be running from the D: drive for some reason? Can I ask why?

The problem arises because although most programs will use the proper environment variables, and so not complain, there are also a number which are hard-coded to use the C: drive - and getting that type of program to run can be a major pain.

99+% of MS programs will behave properly - but others may not, and can break other things.

Have you used any form of registry cleaner? (if so, which one?)

What AV are you currently using (what others have ever been installed?)

 

[HolySmoke]

Because I got an SSD (The D: drive) which I wanted my OS to run on
I have used CCleaner once or twice as registry cleaner.
I am currently using AVG Free but my previous AV was Bitdefender.

 

[NoelDP]

Something that may give us a clue is the MGADiag tool - while it's primarily for identifying problems with WGA, it uses much of the same components as WU, so some of the diagnostics can show up common problems

we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

 

[HolySmoke]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {DB21D4AB-F006-45C0-AF51-FECEFF91E5E8}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: D:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: D:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: D:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: D:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: D:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DB21D4AB-F006-45C0-AF51-FECEFF91E5E8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-2128643961-2405857713-3014374823</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1402</Version><SMBIOSVersion major="2" minor="7"/><Date>20140321000000.000000+000</Date></BIOS><HWID>AA8A3007018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800007-02-1043-7601.0000-1692014
Installation ID: 013731083272620496846322829894571295495550578444833372
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9YQTR
License Status: Licensed
Remaining Windows rearm count: 0
Trusted time: 05/07/2014 10:41:24

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAgACAAAAAgABAAEAykukIQbuClPKKf5SgY1ExB4LPpPICpoilmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT SataRe SataTabl
BGRT ALASKA A M I
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SLIC _ASUS_ Notebook

 

[NoelDP]

Where did you get your Windows license from? - it's counterfeit, enabled by a hacker's Activation Exploit.

You're going to have to reformat and reinstall using genuine media and Key.