Windows update error 80070308

[Milan740]

Hello Everyone,

Thank you in advance for your assistance in this very frustrating matter:

I have a Windows 7 64 bit home premium pc and 37 updates waiting to be installed but keep getting error code 80070308. Fix-it does not find anything. SFC /scannow did not find any integrity violations.

Attached is a screenshot. Any help you can provide would be greatly appreciated.

Thank you,
Milan

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

 

[Milan740]

Noel,

The files are too big to keep within the 8 MB limit. One CBS file is 225 mb which gets compressed to 12 mb which cannot get uploaded. I am attaching the windowsupdate file as requested. I can email the larger zip files if you can assist. Thank you.

 

[NoelDP]

The RPC service appears to have hung during the install of one of the updates - with the result that all are failing.

This error can be caused by a file exisiting in a place it shouldn't

Please open an Elevated Command Prompt, and run the following command

Cmd /c ren %WinDir%\System32\Spupdsvc.exe Spupdsvc.old

(note the spaces!)

(don't be surprised if it says 'not found' - it shouldn't be!)

If it is found (and successfully deleted) try Windows Update again - post the new windowsupdate.log file.

 

[Milan740]

It came back with not found. Please advise next step. Thank you.

 

[NoelDP]

This error indicates the first of the set of failing updates.

2015-08-01	22:29:04:063	1016	14fc	Report	REPORT EVENT: {73B39D23-B2A3-4405-BA0D-215809B61797}	2015-08-01 22:27:40:124-0700	1	182	101	{B8BBA0C2-E54F-4515-8D58-C7EA28862312}	201	800706be	AutomaticUpdates	Failure	Content Install	Installation Failure: Windows failed to install the following update with error 0x800706be: Security Update for Windows 7 for x64-based Systems (KB3069762).

For the moment, please Hide update KB3069762, then attempt to install the others - what happens? Please post the new Windowsupdate.log file.

 

[Milan740]

I tried to do 35 updates instead of 36 leaving out KB3069762 but all of them failed. Attached is the Windowsupdate file as requested.

 

[NoelDP]

At least we got a significantly different error code this time!
THe new one is 0x80070308 - which implies registry corruption.

Please upload at least the CheckSUR.log file to your reply.

 

[Milan740]

I am attaching 2 files...not sure which one you want. Also note that both these files are dated 7/31/15 as the date modified. These files were in the C:\windows\logs\cbs directory.

 

[Milan740]

Any news my friend?

 

[NoelDP]

Sorry - must have missed it
There's no problems in the CheckSUR - which is likely to mean that the problem is a severe one


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

 

[Milan740]

Hi,

The file is 44 GB and I cannot copy this file to my desktop. It gives me the message:

The action can't be completed because the file is open in System
Close file and try again

 

[NoelDP]

Boot to Safe Mode, and do the Copy there - this prevents it being opened.

 

[Milan740]

Thank you. Following is the link as requested:

https://onedrive.live.com/redir?resid=2335F89701A95C11!376&authkey=!ANLw0Yu1pczRQ7s&ithint=file,zip

 

[NoelDP]

I'm by no means certain this will do anything useful- but it's worth trying...

I've uploaded a file - m74aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1
REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY "%userprofile%\desktop\m74aa\COMPONENTS" C:\Windows\System32\config
 
.

If you get an error with any command, STOP THERE - do not reboot! - post for instructions.

Assuming all commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.

 

[Milan740]

While running the following command:

REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1

I got a message as follows:
The process cannot access the file because it is being used by another process

 

[NoelDP]

Reboot to Safe Mode and do the substitution there.

 

[Milan740]

Before I do this, I had some questions:

1) I can only boot in SAFE MODE WITH NETWORKING. This allows me to access the internet through my wireless connection. Will I be able to do the substitution in this mode?

2) The Checksur scan you are referring to is the windows standalone package that I downloaded right?
windows6.1-kb3035583-x64_d6308e28c41fcbd15695343d83709ed1c4bf5812

3) The Checksur file is in the CBS directory?

Thanks.

 

[NoelDP]

Answers -
1) yes, you should be able to
2) No - CheckSUR is KB947821 - which you have also downloaded.
3) Yes

 

[Milan740]

All commands ran fine. I ran KB947821 and it came back with the update is not applicable to your computer.

I know before I ran KB3035583. Shall I run this instead and post the CheckSur file?