Solved Windows Update error 80073712 (sfc, windows feature, help not working)

[arkdemon]

Hello, my Windows Update is not working: it returns the error 80073712. It has been like this for several months. I tried to do sfc /scannow but it says: "beginning system scan. This process will take some time" and 2 seconds after it says "Windows Resource Protection could not preform the requested operation". My Windows Help and Support doesn't work either as well as my Windows Features (when I open "Turn Windows features on and off" it returns a blank box). I also tried the "Windows6.1-KB947821-v27-x86.msu" but it does not repair the error. I also scanned my system with Malwarebytes Antimalware and avast! to see if it was a malware or virus but i do not find anything.

In the other hand, my date and time is working as well as my search box.

I do not know what I have to do.
I have a Windows 7 Ultimate x86.
Thank you for your help

PS: I also tried some other things but I do not remember anymore what they were

 

[NoelDP]

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data

 

[arkdemon]

Oups sorry
Here they are:

 

[NoelDP]

I think you have some severe problems....


I need to have alook at your COMPONENTS registry hive



Please copy theC:\Windows\System32\config\COMPONENTS file (no extension) to your desktop andthen compress it - upload the compressed file to your favoured fileshare site(preferably Dropbox or SkyDrive) and post a link.

 

[arkdemon]

Hello, sorry for the time I took to answer: I could not use the computer :/
Thank you for taking time to help me
Here is the link:
https://dl.dropboxusercontent.com/u/94932884/COMPONENTS.zip

 

[NoelDP]

Your problems don't surprise me too much

Let's see if this helps.....


Please downloadand install Malwarebytes Anti-malware(free version) from http://www.malwarebytes.org/products/malwarebytes_free/- UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in anyother user accounts.



Delete everythingit finds

 

[arkdemon]

I already have malwarebytes anti-malware
I'm starting the scan. It will take some time though: I'm going to tell the results tomorrow.
Thank you for your help

 

[arkdemon]

Finished the scan: removed 15 "threats". They were PUP and Trojan Clickers but these trojan clickers were CMake .bin files :/
THen, I restarted the computer as instructed, and tried to update Windows: it does not work.

I think the problem comes from the services that are disabled.
In my computer these are disabled (Windows services): SDRSVC,WBioSrvc, idsvc, WCSPlugInService, wcnsvc, WinDefend, WerSvc, WecSvc, StiSvc, msiserver,FontCache.3.0.0.0 and WinRM. Moreover, I do not have Windows Help and Support service in the list.

 

[NoelDP]

Please downloadthe Farbar Service Scanner from



http://www.bleepingcomputer.com/download/farbar-service-scanner/



Right-click onthe saved file and select 'Run as Administrator', and tick all the options,then click on the Scan button - copy and paste the report to your response.

 

[arkdemon]

Hello, here are the results:

Farbar Service Scanner Version: 13-09-2013
Ran by Kids (administrator) on 28-09-2013 at 12:12:53
Running from "C:\Users\Kids\Downloads"
Microsoft Windows 7 Ultimate Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============
cryptsvc Service is not running. Checking service configuration:
The start type of cryptsvc service is OK.
The ImagePath of cryptsvc service is OK.
The ServiceDll of cryptsvc: "%SystemRoot%\system32\cryptsvc.dll".


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

 

[NoelDP]

Looks to me as if some of the basic services aren't properly configured - which is preventing other services from starting.

Looking at you COMPONENTS hive, I'm almost surprised that the machine boots at all. It's effectively an empty file, while it should be 40MB+

Your only real way forward now is possibly a System Restore back to when the system was working properly - or a repair install.

 

[arkdemon]

Ok. Thank you for your help.
I will try a repair install because I do not have any system restore :/
Thank you again for your help

 

[NoelDP]

Good luck with it!