Windows Update Error 80073712

[minard3]

I know this is a PC forum, but I am at a loss other than calling Microsoft for this update problem that has been ongoing for almost a year now, so I'm hoping you can help. This 2008 R2 SP1 server fails to install any updates anymore. It used to be hit or miss, some would install and others wouldn't, but then it started failing on pretty much all updates, including just trying to update the Windows update components. The error code is 80073712. I want to send you the WindowsUpdate.log file along with the results of the checksur utility when I last ran it in May, but I'm currently getting an error when trying to upload the attachment to this ticket - 500 - Internal server error. Please let me know if there is another way to get the logs to you.

Just so you know, I haven't ran the checksur since May, but there isn't a newer version available, and it came back with the same results as the previous tool always did. Just 2 things that it finds, but never fixes. I thought maybe I could find them in the registry of another machine and copy them over, but that didn't work, the values were the same in the registry of both machines. I have also ran the sfc scan in the past and it doesn't find any problems. Below is the text of the checksur log in case I can't get the attachments to you today:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-05-19 12:50
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI C Mark Deployment Missing 0x00000000 c!6cccd8f687e..b5568f5bd2a_31bf3856ad364e35_6.1.7601.17939_53e9257f597e6d18 amd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18254_none_1118bb977d265d27
(f) CSI C Mark Deployment Missing 0x00000000 c!eb791c894c4..db9856f58a7_31bf3856ad364e35_6.1.7601.18327_5cfb25e0f4f5b617 amd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18254_none_1118bb977d265d27
Summary:
Seconds executed: 183
Found 2 errors
CSI C Mark Deployment Missing Total count: 2

 

[minard3]

I just noticed the file size limit for a zip is 8MB. My CBS.zip was 13MB. There were 5 cbspersist_.cab files all with dates in August. I will moved a couple out to get my filesize down. Let me know if you need the other cab files and I will upload them separately.

 

[NoelDP]

There's no evidence of any SFC scan?

The background CBS data shows a mass of this type of error...

2014-08-27 17:35:08, Error                 CSI    [EMAIL="00000014@2014/8/27:21:35:08.791"][COLOR=#0066cc]00000014@2014/8/27:21:35:08.791[/COLOR][/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
  MissingWinningComponentKey on resource [98]"amd64_microsoft-windows-w..-activex.deployment_31bf3856ad364e35_7.6.7600.256_none_3bdec3b2c6cadd60"[gle=0x80004005]
2014-08-27 17:35:09, Error                 CSI    00000015 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #3532# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 0[gle=0xd015001a]

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

 

[minard3]

Components hive has been uploaded

here is the link - https://onedrive.live.com/redir?resid=FA5200DEA2E849F9!120.

I ran the sfc /scannow a long time ago, so the results may not be in the CBS.log file any more. I just finished running it again and have attached the updated cbs.log file in the cbs.zip here.

 

[NoelDP]

I think I'm confusing myself on this one - I'm going to call for assistance.
Don't run away!

 

[minard3]

Oh ok. I kinda wondered because I didn't think that looked like the right CBS data you responded with, but I wasn't sure. Let me know if you need anything else from me for analysis.

 

[NoelDP]

I just rechecked the original CBS you uploaded - here's an extract from it...

Line 177: 2014-08-27 17:35:08, Error                 CSI    [EMAIL="00000014@2014/8/27:21:35:08.791"]00000014@2014/8/27:21:35:08.791[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
 Line 179: 2014-08-27 17:35:09, Error                 CSI    00000015 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #3532# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 0[gle=0xd015001a]
 Line 180: 2014-08-27 17:35:09, Error                 CSI    00000016 (F) HRESULT_FROM_WIN32(14098) #2926# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-WindowsUpdateClient-ActiveX.Deployment, Version = 7.6.7600.320, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [80]"WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.320.ActiveX-64and32", rah = [2]"32", manpath = [228]"[URL="file://\\?\C:\Windows\SoftwareDistribution\SelfUpdate\Packages\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.320\amd64_microsoft-windows-w..-activex.deployment_31bf3856ad364e35_7.6.7600.320_none_3bdffcf0c6c9baea.manifest"]\\?\C:\Windows\SoftwareDistribution\SelfUpdate\Packages\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.320\amd64_microsoft-windows-w..-activex.deployment_31bf3856ad364e35_7.6.7600.320_none_3bdffcf0c6c9baea.manifest[/URL]", catpath = [131]"[URL="file://\\?\C:\Windows\SoftwareDistribution\SelfUpdate\Packages\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.320\update.cat"]\\?\C:\Windows\SoftwareDistribution\SelfUpdate\Packages\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.320\update.cat[/URL]", ed = 0, disp = 0)[gle=0x80073712]
 Line 184: 2014-08-27 17:35:09, Error                 CBS    Failed to resolve execution package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.320 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
 Line 188: 2014-08-27 17:35:09, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
 Line 218: 2014-08-27 17:45:12, Error                 CSI    0000001c (F) STATUS_INTEGER_OVERFLOW #3809# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 0[gle=0xd0000095]
 Line 219: 2014-08-27 17:45:12, Error                 CSI    0000001d (F) HRESULT_FROM_WIN32(534) #3733# from Windows::COM::CComponentStore::InternalTransact(...)[gle=0x80070216]
 Line 220: 2014-08-27 17:45:12, Error                 CSI    0000001e (F) HRESULT_FROM_WIN32(534) #3731# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 22 (0x00000016), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80070216]
 Line 221: 2014-08-27 17:45:12, Error                 CSI    0000001f (F) HRESULT_FROM_WIN32(534) #3730# 3315227 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000016, pSink = NULL, disp = 0)

 

[minard3]

ok. what needs to be done to correct it then?

 

[NoelDP]

That's a very good question!

 

[tom982]

These two keys are missing and to fix this we need to replace them:

HKLM\COMPONENTS\CanonicalData\Deployments\6cccd8f687e..b5568f5bd2a_31bf3856ad364e35_6.1.7601.17939_53e9257f597e6d18
HKLM\COMPONENTS\CanonicalData\Deployments\eb791c894c4..db9856f58a7_31bf3856ad364e35_6.1.7601.18327_5cfb25e0f4f5b617

This should fix everything:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

When that's done, run the System Update Readiness Tool, SFC and then try to update. Zip up your CBS folder and upload it when that's all done. Oh, and let me know if it worked

Tom

 

[NoelDP]

Thanks, Tom! - I'd probably have got there in the end, but...

 

[minard3]

SFCFix results

SFCFix version 2.4.1.0 by niemiro.
Start time: 2014-10-27 15:04:02.194
Using .txt script file at C:\Users\administrator.OAPH\Desktop\SFCFixScript.txt [0]
 

RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\6cccd8f687e..b5568f5bd2a_31bf3856ad364e35_6.1.7601.17939_53e9257f597e6d18.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\6cccd8f687e..b5568f5bd2a_31bf3856ad364e35_6.1.7601.17939_53e9257f597e6d18.
WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\eb791c894c4..db9856f58a7_31bf3856ad364e35_6.1.7601.18327_5cfb25e0f4f5b617.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\eb791c894c4..db9856f58a7_31bf3856ad364e35_6.1.7601.18327_5cfb25e0f4f5b617.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\6cccd8f687e..b5568f5bd2a_31bf3856ad364e35_6.1.7601.17939_53e9257f597e6d18.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\eb791c894c4..db9856f58a7_31bf3856ad364e35_6.1.7601.18327_5cfb25e0f4f5b617.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
RegistryScript:: directive completed successfully.
 

Successfully processed all directives.
 
Failed to generate a complete zip file. Upload aborted.

SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2014-10-27 15:05:02.664
Script hash: 64rwQcGEhp/mqwVFrZyhhGAc4LevIOPmCGB+uahzzn0=
----------------------EOF-----------------------

 

[tom982]

Can you run the System Update Readiness Tool please? Post the log when complete:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Also, is Windows Update working now?

Tom

 

[minard3]

updated checksur logs

attached are the requested logs. Unfortunately no, Windows update still will not run. There errors are at least different in the Checksur.log now - CSI Mismatched Identity.

 

[minard3]

Did you guys give up on this?

I'm just wondering if I need to move along to another resource for further help. Thanks.

 

[NoelDP]

Sorry - you fell off the cliff-edge that is my Todo list

As you say...

Checking Component Store
(f) CSI Mismatched Identity 0x00000000 appid 6cccd8f687e..b5568f5bd2a_31bf3856ad364e35_6.1.7601.17939_53e9257f597e6d18 appid and keyform do not match; appid is wrong.
(f) CSI Mismatched Identity 0x00000000 appid eb791c894c4..db9856f58a7_31bf3856ad364e35_6.1.7601.18327_5cfb25e0f4f5b617 appid and keyform do not match; appid is wrong.

I need to have alook at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop andthen compress it - upload the compressed file to your favoured fileshare site(preferably Dropbox or OneDrive) and post a link.

 

[minard3]

no worries, thought maybe i had just stumped you!

Here's the link to the components store - https://onedrive.live.com/redir?resid=FA5200DEA2E849F9!157&authkey=!AB4VRWCRB-m5Mcc&ithint=file,rar. Thanks.

 

[NoelDP]

I've uploaded a file - md3aa.zip - to my OneDrive at Noel's OneDrive

Please download and save it to your desktop.

Right-click on the file and select Extract All, andsave to the default destination (which should be a folder on the desktop)



Create a new System Restore point
Open an Elevated Command Prompt, and run the followingcommands.

IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1
REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY "%userprofile%\desktop\md3aa\COMPONENTS" C:\Windows\System32\config
 
.

If you get an error with either command, STOP THERE -do not reboot! - post for instructions.

Assuming both commands go OK, reboot, and run anotherCheckSUR scan - post the new CheckSUR.log file.

 

[minard3]

I downloaded the zip, but haven't ran the commands yet

This is a server 2008 R2 box, so creating a system restore point is not an option, we only have our nightly full system backup to depend on for recovery. So before proceeding, I want to know if something goes haywire with this process, would the server still boot and be functional, or would I be left having to try and recover from a previous system state backup just to get the server to boot up?

 

[NoelDP]

There is very little chance of things going badly-enough wrong to prevent normal booting.
The worst that's likely to happen is that the COMPONENTS file is not properly copied - and the system rebuilds a default one. This is easily corrected, and doesn't usually cause any major problems.