Solved Windows Update error 80073712

[lewisdavid]

Windows updates have been failing for months now. Error code 80073712 is the most common error code and the one I got when I tried updating today. Sometimes there have been other error codes as well but yesterday I tried running every fixit type program I could find reference to in the Microsoft Windows 7 suite and perhaps they have helped a bit. sfs/scannow ran with no errors. I attach a CBS zip file although I created it just before running the dates again so I hope it is ok. I see this error had come up a lot in the past and has been solved with help but couldn't see recent posts on it.

Well it seems the CBS.zip file is not attached because when I try to attach it I get a message saying there is a security token missing and to contact the (forum I assume) administrator. I have done so and await a reply from him.

Any help greatly appreciated.

 

[NoelDP]

Security token missing? That's a new one on me!
Try uploading the files to a fileshare site (OneDrive or DropBox preferably) - then post a link to them in your reply.

 

[lewisdavid]

https://www.dropbox.com/s/buguq5wltuxympm/CBS.zip?dl=0

Hope this is what you want. Never used dropbox before and it does not seem to work exactly as the instructions say

 

[NoelDP]

It seems the 'security Token' error may have been due to a long upload time - which wouldn't be too surprising in view of the file's size (20MB)
There's no errors in the CBS.log file or CheckSUR. (there were errors in a few ancient runs of CheckSUR - have you done a repair install at some point?)
I see you're running Comodo Firewall as well as their AV? (I'm not a fan of either, but they don't often cause too many problems - and those tend not to be of this sort)

The errors I do see revolve around this sort of thing...

2015-06-12 16:24:18, Info                  CSI    neutral]) comp: (null) man: @0x2820f38
  Stage (1): flags: 8 app: [Microsoft-Windows-WindowsUpdateClient-Core, Version = 7.6.7601.18847, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0x214ced8
2015-06-12 16:24:18, Error                 CSI    [EMAIL="00000024@2015/6/12:15:24:18.543"]00000024@2015/6/12:15:24:18.543[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
  MissingWinningComponentKey on resource [99]"amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.256_en-us_d596e12800d25b42"[gle=0x80004005]
2015-06-12 16:24:21, Error                 CSI    00000025 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #73389# from CCSDirectTransaction::OperateEnding at index 0 of 14 (0x000000000000000e) operations, disposition 0[gle=0xd015001a]
2015-06-12 16:24:21, Error                 CSI    00000026 (F) HRESULT_FROM_WIN32(14098) #72910# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x24770e0, mp = @0x24778e0, disp = 0)[gle=0x80073712]
2015-06-12 16:24:21, Info                  CBS    Failed to add one or more component [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-06-12 16:24:21, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-06-12 16:24:21, Info                  CSI    [EMAIL="00000027@2015/6/12:15:24:21.632"]00000027@2015/6/12:15:24:21.632[/EMAIL] CSI Transaction @0x2ab0df0 destroyed
2015-06-12 16:24:21, Info                  CBS    Perf: Resolve chain complete.
2015-06-12 16:24:21, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-06-12 16:24:21, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-06-12 16:24:21, Info                  CBS    WER: Generating failure report for package: Package_for_KB3050265~31bf3856ad364e35~amd64~~6.1.1.9, status: 0x80073712, failure source: Resolve, start state: Absent, target state: Staged, client id: WindowsUpdateAgent

This looks as if it's either a permissions problem on a registry key, or corruption of the registry key.

Please open an Elevated Command Prompt, and run the following commands:

REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_en-us_cf02fcf53904b0b" /S
REG QUERY "HKLM\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 
(win7sp1_gdr.11408-1631)\ComponentFamilies\amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.256_en-us_d596e12800d25b42" /s
 
.

post the results.

Here are some instructions to make lifeeasier

1) To open anElevated Command Prompt Window (the ECP window), click on Start, All Programs,Accessories – then right-click on Command Prompt, and select Run asAdministrator. Accept the UAC prompt.

2) To run thecommands easier, highlight the block of commands, and right-click on thehighlight – select Copy. In the CP Window, click on the black/white icon at topleft – select Paste. The commands will run but may not complete the lastcommand, so hit the Enter Key once.

3) To copy theresults... click on the Black/White icon in the top left, and select Edit...'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to pasteit into your response.

 

[lewisdavid]

Here it is

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Si
deBySide\Winners\amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35
_en-us_cf02fcf53904b0b" /S
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG QUERY "HKLM\COMPONENTS\DerivedData\VersionedIndex\6.1.76
01.17592
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>(win7sp1_gdr.11408-1631)\ComponentFamilies\amd64_microsoft-w
indows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.256_en-us_d596e12800d25b
42" /s
\ComponentFamilies\amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e
35_7.6.7600.256_en-us_d596e12800d25b42" /s was unexpected at this time.

C:\Windows\system32>

 

[NoelDP]

C:\Windows\system32>(win7sp1_gdr.11408-1631)\ComponentFamilies\amd64_microsoft-w
indows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.256_en-us_d596e12800d25b
42" /s
\ComponentFamilies\amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e
35_7.6.7600.256_en-us_d596e12800d25b42" /s was unexpected at this time.

C:\Windows\system32>

DUH?
That is definitely a new one on me!!

I need to do some research - back when/if I make sense out of it.

 

[lewisdavid]

What is DUH? Thanks very much for your help by the way.

 

[NoelDP]

DUH?= expression of confusion!
In this case, probably alcohol-induced as what I was commenting on was actually fairly simply explained.
For some reason when posting the commands I posted into the Code box, one line got split into two.

Let's try that again...

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_en-us_cf02fcf53904b0b" /S
REG QUERY "HKLM\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.11408-1631)\ComponentFamilies\amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.256_en-us_d596e12800d25b42" /s
 
.

run those commands and post the results

 

[lewisdavid]

Here it is

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
TS
The operation completed successfully.

C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Si
deBySide\Winners\amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35
_en-us_cf02fcf53904b0b" /S
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG QUERY "HKLM\COMPONENTS\DerivedData\VersionedIndex\6.1.76
01.17592 (win7sp1_gdr.11408-1631)\ComponentFamilies\amd64_microsoft-windows-w..l
ient-aux.resources_31bf3856ad364e35_7.6.7600.256_en-us_d596e12800d25b42" /s
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>

 

[NoelDP]

I think I'll turn chicken at this point - and do things the hard way

I need to have alook at your COMPONENTS registry hive



Please copy theC:\Windows\System32\config\COMPONENTS file (no extension) to your desktop andthen compress it - upload the compressed file to your favoured fileshare site(preferably Dropbox or OneDrive) and post a link.

 

[lewisdavid]

I have a components (small letters) file date modified 14/6/2015 14.52 52,992kb which I have compressed and put in dropbox.

I have 3 other COMPONENTS folders in C:\Windows\System32\config\. They are log files and very small so I assume they are not relevant although one has the same date/time as the one above but is only 256kb.

Here is the one I think you want.
https://www.dropbox.com/s/fo5r9odi1lpfj59/components.zip?dl=0

 

[NoelDP]

it's just the big one I need
I'll see what I can do with it.

 

[NoelDP]

The original Update Agent appears to be still installed - neither versions 256 or 320 have been installed, and neither have the recent updates.
In the circumstances, the only solution I know of is to do a repair install.
See here for instructions...
http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R

 

[lewisdavid]

Thanks for that. However life is never simple. Windows 7 came pre installed on my Dell computer when I bought it and as such Microsoft do not accept the product key even though it is genuine so I cannot download the necessary files. Microsoft say they passed windows 7 to Dell who made whatever changes they wanted to make it "theirs" and because of this Microsoft don't support it. The say it is a one install one activation piece of software. Does this make sense? Any suggestions? I do have a DVD from Dell which says it is a reinstallation disc for windows 7 home premium 64 bit although I do not think it has SP1 on it as that came out later. My computer has been updated to include SP1. Can I use that disc? What about SP1 and all the files/data/software I have on my laptop? Would all that get erased on a reinstall?

 

[NoelDP]

The Dell backup disk which may have been supplied with the machine will also work for this purpose? I'm not sure about any that may be created from their recovery system.

The MS stance is 'One License, One Install' - by which they mean you can have one installation on one computer - but it can be installed as often as you like providing all previous installs are totally disabled. They will apply progressively more stringent checks on your ownership of the license as the number of activations increases, but so long as it doesn't get silly, or obviously artificial, they will allow reactivation.

Your current installation is at the SP1 level.
Your machine may have shipped with the original pre-SP1 media if it was produced before around Dec 2010 - what is the BIOS date?

 

[lewisdavid]

BIOS Version/Date Dell Inc. A06, 07/12/2009

 

[NoelDP]

- in that case it did ship with RTM - and you'll have to see if you can beg or borrow a copy of Windows 7 with SP1 embedded, if you want to try a repair install. Otherwise, you are going to be limited to a clean install.

 

[lewisdavid]

Managed to get hold of a suitable widows 7 with SP1 source and applied it choosing upgrade. It worked, although it took hours and I only lost a couple of minor things. Then had to install about 200 windows updates which again took forever but they all worked so it seems problem solved. Thanks very much for your help.

 

[NoelDP]

You're welcome - well done!

Good luck