Solved Windows Update Error 80073712

H

HeresJohnny

New member
Local time
10:08 PM
Messages
7
Hello,

I'm hoping this awesome community might help me fix some Windows Update Errors that have been plaguing me for several months. There are 5 updates which will never install, Error Code is 80073712. I've run the Update Readiness tool and sfc to no avail. My restart button has the little "Updates" icon overlay, though restarting never resolves anything and it always comes back afterwards.

Log files are included, although for now I have not included some .cab files which blew up the zip file out of proportions.

Thanks in advance and here's hoping!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Fujitsu-Siemens Notebook
OS
Windows 7 Ultimate x64
CPU
Intel Core2 T5300
Motherboard
Fujitsu-Siemens
Memory
3GB
Graphics Card(s)
Intel 945 Express
Screen Resolution
1440x900
Hard Drives
SSD Crucial M4 128MB
I've gone ahead and ran SFCfix as well, logs attached.
 

Attachments

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Fujitsu-Siemens Notebook
OS
Windows 7 Ultimate x64
CPU
Intel Core2 T5300
Motherboard
Fujitsu-Siemens
Memory
3GB
Graphics Card(s)
Intel 945 Express
Screen Resolution
1440x900
Hard Drives
SSD Crucial M4 128MB
Here's the CheckSUR error-list...
Code: 
Summary:
Seconds executed: 1892
 Found 53 errors
  CSI Manifest All Zeros Total count: 19
  CBS MUM Corrupt Total count: 17
  CBS Catalog Corrupt Total count: 17

Unavailable repair files:
	winsxs\manifests\amd64_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22865_none_bc58d57e2180f1a9.manifest
	winsxs\manifests\amd64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.22865_none_db2d6cbf926fa61e.manifest
	winsxs\manifests\amd64_microsoft-windows-security-digest_31bf3856ad364e35_6.1.7601.22865_none_9947cb03ac99f6cf.manifest
	winsxs\manifests\amd64_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.22865_none_2232b15bd174e7d7.manifest
	winsxs\manifests\amd64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.22865_none_45515d17e0b272fe.manifest
	winsxs\manifests\amd64_microsoft-windows-security-pku2u_31bf3856ad364e35_6.1.7601.22865_none_dcea5432ce5ca3ce.manifest
	winsxs\manifests\amd64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.18658_none_44d58f30c78a0621.manifest
	winsxs\manifests\amd64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.22865_none_8090cafa8527b9c7.manifest
	winsxs\manifests\amd64_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.22865_de-de_0f8f4de69ae33e0e.manifest
	winsxs\manifests\amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.22865_de-de_3c317e44d7a22e68.manifest
	winsxs\manifests\amd64_microsoft-windows-c..ityclient.resources_31bf3856ad364e35_6.1.7601.22865_de-de_1a4900dde0db9074.manifest
	winsxs\manifests\amd64_microsoft-windows-c..tionauthorityclient_31bf3856ad364e35_6.1.7601.22865_none_35f835686c8c6b2c.manifest
	winsxs\manifests\amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.22843_none_04d8a9f28ca1b0ac.manifest
	winsxs\manifests\amd64_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.22865_none_25bcfa3aa85257c2.manifest
	winsxs\manifests\amd64_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.22865_en-us_b88023df89c149d3.manifest
	winsxs\manifests\amd64_microsoft-windows-security-pku2u_31bf3856ad364e35_6.1.7601.18658_none_dc6e864bb53436f1.manifest
	winsxs\manifests\amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.22865_en-us_e522543dc6803a2d.manifest
	winsxs\manifests\amd64_microsoft-windows-c..ityclient.resources_31bf3856ad364e35_6.1.7601.22865_en-us_c339d6d6cfb99c39.manifest
	winsxs\manifests\amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.18637_none_045ddc5573785d26.manifest
	servicing\packages\Package_103_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_103_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_104_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_104_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_105_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_105_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_106_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_106_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_109_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_109_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_110_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_110_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_111_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_111_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_112_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_112_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_50_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_50_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_51_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_51_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_52_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_52_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_53_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_53_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_58_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_58_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_78_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_78_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_83_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_83_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_for_KB3011780_SP1~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_for_KB3011780_SP1~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum

I'll post a fix protocol when I can get to it! - looks like they all came from a single update anyhow.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've uploaded a file - hjyaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder hjyaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Firstly, let me thank you so much for your help! Secondly, new logs are attached.
 

Attachments

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Fujitsu-Siemens Notebook
OS
Windows 7 Ultimate x64
CPU
Intel Core2 T5300
Motherboard
Fujitsu-Siemens
Memory
3GB
Graphics Card(s)
Intel 945 Express
Screen Resolution
1440x900
Hard Drives
SSD Crucial M4 128MB
CheckSUR is happy now...
Code: 
Summary:
Seconds executed: 981
 Found 1 errors
 Fixed 1 errors
  CSI F Mark Missing Total count: 1
  Fixed: CSI F Mark Missing.  Total count: 1

Please run another SFC /SCANNOW, and post the new CBS.log file (compressed!) - and we'll see if there's anything more we need to do before attempting Windows Update again
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
CBS.log attached, thanks again!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Fujitsu-Siemens Notebook
OS
Windows 7 Ultimate x64
CPU
Intel Core2 T5300
Motherboard
Fujitsu-Siemens
Memory
3GB
Graphics Card(s)
Intel 945 Express
Screen Resolution
1440x900
Hard Drives
SSD Crucial M4 128MB
Great! - the only errors in the SFC scan are these...
Code: 
	Line 80094: 2015-07-14 20:37:06, Info                  CSI    0000040f [SR] Repairing 2 components
	Line 80095: 2015-07-14 20:37:06, Info                  CSI    00000410 [SR] Beginning Verify and Repair transaction
	Line 80098: 2015-07-14 20:37:06, Info                  CSI    00000412 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 80101: 2015-07-14 20:37:06, Info                  CSI    00000414 [SR] Repairing corrupted file [ml:520{260},l:56{28}]"\??\C:\Windows\Help\mui\0409"\[l:22{11}]"diskmgt.CHM" from store
... One is fixed, seemingly, and according to MS, the other can be ignored.

Do a Check for Updates - attempt to install ONLY the oldest update found.
If it goes in OK, try the rest.
If it fails, post the C:Windows\windowsupdate.log file
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I ran WU, 3 of 5 updates went through and 2 gave errors. However, after a restart WU detects no new updates available which is now as it should be.

I'm going to mark this as solved and thank you again for your swift and professional help!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Fujitsu-Siemens Notebook
OS
Windows 7 Ultimate x64
CPU
Intel Core2 T5300
Motherboard
Fujitsu-Siemens
Memory
3GB
Graphics Card(s)
Intel 945 Express
Screen Resolution
1440x900
Hard Drives
SSD Crucial M4 128MB
HeresJohnny said:
I ran WU, 3 of 5 updates went through and 2 gave errors. However, after a restart WU detects no new updates available which is now as it should be.

I'm going to mark this as solved and thank you again for your swift and professional help!
Click to expand...

Thankd for the compliment! Good luck.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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