Windows update error 800B0109 Windows 7

[TheMentos]

Hello! I need some help resolving this issue? Does anyone know a fix for it? I am running windows 7 home premium 64bit.

Thank you!

 

[Golden]

Hi, Please do the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply

More info: http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

Which anti-virus software do you have installed on your PC?

Regards,
Golden

 

[TheMentos]

Not currently running any anti-virus. Here are the results:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {77467A51-80BA-403E-A7E0-51A6A445CA9B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 101 Not Activated
Microsoft Office Home and Student 2007 - 101 Not Activated
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{77467A51-80BA-403E-A7E0-51A6A445CA9B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-4100405380-3973343110-960387227</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 7745G     </Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>V1.15  </Version><SMBIOSVersion major="2" minor="6"/><Date>20110804000000.000000+000</Date></BIOS><HWID>5CD43207018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7B346FE747BB70E</Val><Hash>PxJQkgQsrWdg+R2ep+lnGj0uQSQ=</Hash><Pid>81602-903-6966942-68746</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7600.0000-1112010
Installation ID: 018580776455030743527932106434186841194371842106735945
Processor Certificate URL: [url]http://go.microsoft.com/fwlink/?LinkID=88338[/url]
Machine Certificate URL: [url]http://go.microsoft.com/fwlink/?LinkID=88339[/url]
Use License URL: [url]http://go.microsoft.com/fwlink/?LinkID=88341[/url]
Product Key Certificate URL: [url]http://go.microsoft.com/fwlink/?LinkID=88340[/url]
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 10/09/2012 8:37:30 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAIAAQABAAIAAAACAAAAAgABAAEAln2iSUSldxZcUtK+xAcuN2I99Fi8LWhtXF0=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            PTLTD              APIC  
  FACP            INTEL         CALPELLA
  HPET            INTEL         CALPELLA
  BOOT            PTLTD         $SBFTBL$
  MCFG            INTEL         CALPELLA
  SLIC            ACRSYS        ACRPRDCT
  SSDT            PmRef        CpuPm

 

[Golden]

Hi,

Please run the following so we gather some information about your hardware setup:

http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

Regards,
Golden

 

[TheMentos]

CPU: Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz
Motherboard: Acer JV71-CP
BIOS: PhoenixBIOS 4.0 Release 6.1
Total memory: 8.00 GB Usuable: 7.68 GB
HDD: (1) WDC WD5000BEVT-22A0RT0 (2) WDC WD5000BEVT-22A0RT0
Soundcard: (1) AMD High Definition Audio Device (2) Realtek High Definition Audio
Graphic card: (1) ATI Mobility Radeon HD 5650 (2) Intel(R) HD Graphics
OS: Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

 

[Golden]

Hi,

I have seen this error code associated with a malware infection - the fact that you have no anti-virus installed leads me to believe this could indeed be the issue. Please scan your entire system using the following:

http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html

Regards,
Golden

 

[TheMentos]

Receiving this when trying to download from the link you provided: http://i.imgur.com/pcHzv.jpg

 

[Golden]

Try doing this from a known clean computer.

 

[TheMentos]

Thanks for the quick reply & the help so far. I will do this tomorrow.