Windows update error - 8E5E03FB & 80070490

S

svaidy

New member
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I am using a Windows 7 ultimate 64 Bit OS. I am unable to update using windows update. Attached the screenshot of the error. I also tried manually downloading the KBs from microsoft and installing it, but it failed as well. Also attached the screenshot of the SFC scan outcome.
 

My Computer

Computer Manufacturer/Model Number
Assembled
OS
Windows 7 Ultimate x64
CPU
AMD Phenom II 2.8Ghz
Motherboard
ASUS M4A785TD-M EVO
Memory
4GB
Graphics Card(s)
Onboard
Sound Card
OnBoard
Monitor(s) Displays
Samsung 17" LCD
Screen Resolution
1600-900
Hard Drives
500GB SATA 7200RPM - Seagate
Keyboard
Logitech (Wired)
Mouse
Logitech (Wired)
Your SFC scan shows the following errors...
Code: 
 Line 12577: 2014-04-02 09:45:46, Info                  CSI    0000033a [SR] Repairing 5 components
 Line 12578: 2014-04-02 09:45:46, Info                  CSI    0000033b [SR] Beginning Verify and Repair transaction
 Line 12581: 2014-04-02 09:45:46, Info                  CSI    0000033d [SR] Cannot repair member file [l:22{11}]"kartika.ttf" of Microsoft-Windows-Font-TrueType-Kartika, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 12584: 2014-04-02 09:45:46, Info                  CSI    0000033f [SR] Cannot repair member file [l:24{12}]"kartikab.ttf" of Microsoft-Windows-Font-TrueType-Kartika, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 12587: 2014-04-02 09:45:46, Info                  CSI    00000341 [SR] Cannot repair member file [l:22{11}]"kalinga.ttf" of Microsoft-Windows-Font-TrueType-Kalinga, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 12590: 2014-04-02 09:45:46, Info                  CSI    00000343 [SR] Cannot repair member file [l:24{12}]"kalingab.ttf" of Microsoft-Windows-Font-TrueType-Kalinga, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 12593: 2014-04-02 09:45:46, Info                  CSI    00000345 [SR] Cannot repair member file [l:16{8}]"kaiu.ttf" of Microsoft-Windows-Font-TrueType-DFKaiSB, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 12596: 2014-04-02 09:45:47, Info                  CSI    00000347 [SR] Cannot repair member file [l:20{10}]"kokila.ttf" of Microsoft-Windows-Font-TrueType-Kokila, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 12599: 2014-04-02 09:45:47, Info                  CSI    00000349 [SR] Cannot repair member file [l:22{11}]"kokilab.ttf" of Microsoft-Windows-Font-TrueType-Kokila, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 12602: 2014-04-02 09:45:47, Info                  CSI    0000034b [SR] Cannot repair member file [l:22{11}]"KhmerUI.ttf" of Microsoft-Windows-Font-TrueType-KhmerUI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 12605: 2014-04-02 09:45:47, Info                  CSI    0000034d [SR] Cannot repair member file [l:24{12}]"KhmerUIb.ttf" of Microsoft-Windows-Font-TrueType-KhmerUI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

I can try and fix those tonight - but more worrying are these errors from your CheckSUR report...
Code: 
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI044F~1.MUM  Expected file name Microsoft-Windows-Shell-MultiplayerInboxGames-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI044F~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI05EA~1.MUM  Expected file name Microsoft-Windows-Telnet-Client-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI05EA~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI08F3~1.MUM  Expected file name Microsoft-Windows-SearchEngine-Client-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI08F3~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI1BEF~1.MUM  Expected file name Microsoft-Windows-Shell-PremiumInboxGames-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI1BEF~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI2F81~1.MUM  Expected file name Microsoft-Windows-RDC-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI2F81~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI438B~1.MUM  Expected file name Microsoft-Windows-SimpleTCP-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI438B~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI4FDD~1.MUM  Expected file name Microsoft-Windows-RecDisc-SDP-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI4FDD~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI5D8F~1.MUM  Expected file name Microsoft-Windows-RasRip-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI5D8F~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI638F~1.MUM  Expected file name Microsoft-Windows-StickyNotes-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI638F~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI9FEC~1.MUM  Expected file name Microsoft-Windows-SnippingTool-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI9FEC~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MIA0E0~1.MUM  Expected file name Microsoft-Windows-Shell-HomeGroup-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MIA0E0~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MIB43F~1.MUM  Expected file name Microsoft-Windows-RemoteAssistance-Package-Client~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MIB43F~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MICCC9~1.MUM  Expected file name Microsoft-Windows-SNMP-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MICCC9~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MICF80~1.MUM  Expected file name Microsoft-Windows-SUA-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MICF80~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MID677~1.MUM  Expected file name Microsoft-Windows-TabletPC-OC-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MID677~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MID8A2~1.MUM  Expected file name Microsoft-Windows-SecureStartup-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MID8A2~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MIEA86~1.MUM  Expected file name Microsoft-Windows-Shell-InboxGames-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MIEA86~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MIEAFB~1.MUM  Expected file name Microsoft-Windows-TerminalServices-MiscRedirection-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MIEAFB~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MIEE5B~1.MUM  Expected file name Microsoft-Windows-Printing-PremiumTools-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MIEE5B~1.cat


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)

My Computer

Computer Manufacturer/Model Number
Assembled
OS
Windows 7 Ultimate x64
CPU
AMD Phenom II 2.8Ghz
Motherboard
ASUS M4A785TD-M EVO
Memory
4GB
Graphics Card(s)
Onboard
Sound Card
OnBoard
Monitor(s) Displays
Samsung 17" LCD
Screen Resolution
1600-900
Hard Drives
500GB SATA 7200RPM - Seagate
Keyboard
Logitech (Wired)
Mouse
Logitech (Wired)
There's something amiss there - the compression ratio is not right.
I'll have to check it the hard way and get back to you.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
There's something amiss there - the compression ratio is not right.
I'll have to check it the hard way and get back to you.
Click to expand...

Sure NoelDP, Thanks for the help.
 

My Computer

Computer Manufacturer/Model Number
Assembled
OS
Windows 7 Ultimate x64
CPU
AMD Phenom II 2.8Ghz
Motherboard
ASUS M4A785TD-M EVO
Memory
4GB
Graphics Card(s)
Onboard
Sound Card
OnBoard
Monitor(s) Displays
Samsung 17" LCD
Screen Resolution
1600-900
Hard Drives
500GB SATA 7200RPM - Seagate
Keyboard
Logitech (Wired)
Mouse
Logitech (Wired)
I've had a look though the file in regedit, and I can't see anything actually wrong - which doesn't mean there it's all OK, simply that I coundn't see it.
The file is rather small for a Win7 x64, and it's not compressing as much as normal.

Let's carry on anyhow -

I think we'd best run a CHKDSK, since the error type here is such that it indicates a problem with the File Tables in NTFS.


Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run CheckSUR again, and we'll see if that's made any difference.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
I've had a look though the file in regedit, and I can't see anything actually wrong - which doesn't mean there it's all OK, simply that I coundn't see it.
The file is rather small for a Win7 x64, and it's not compressing as much as normal.

Let's carry on anyhow -

I think we'd best run a CHKDSK, since the error type here is such that it indicates a problem with the File Tables in NTFS.


Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run CheckSUR again, and we'll see if that's made any difference.
Click to expand...

Below link has the latest CBS files.

https://www.dropbox.com/home/Windows Components
 

My Computer

Computer Manufacturer/Model Number
Assembled
OS
Windows 7 Ultimate x64
CPU
AMD Phenom II 2.8Ghz
Motherboard
ASUS M4A785TD-M EVO
Memory
4GB
Graphics Card(s)
Onboard
Sound Card
OnBoard
Monitor(s) Displays
Samsung 17" LCD
Screen Resolution
1600-900
Hard Drives
500GB SATA 7200RPM - Seagate
Keyboard
Logitech (Wired)
Mouse
Logitech (Wired)
That link is only valid on your computer - you need tofirst make usre that the file is in the Public folder, then right-click on the uploaded file and select 'Copy public link'.
paste the new link into your reply.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)

My Computer

Computer Manufacturer/Model Number
Assembled
OS
Windows 7 Ultimate x64
CPU
AMD Phenom II 2.8Ghz
Motherboard
ASUS M4A785TD-M EVO
Memory
4GB
Graphics Card(s)
Onboard
Sound Card
OnBoard
Monitor(s) Displays
Samsung 17" LCD
Screen Resolution
1600-900
Hard Drives
500GB SATA 7200RPM - Seagate
Keyboard
Logitech (Wired)
Mouse
Logitech (Wired)
This is a first attempt at a clearance - depending on permissions for the affected files, it may or may not work.

I've uploaded a file - svdaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder svdaa in the same place.

inside the folder there should be a single file svdaa.bat
right-click on it and select Run As Administrator

A Command Prompt windows should flash up and rapidly disappear - if not, please copy the content to your reply.

If it does run through OK, run another CheckSUR, and post the resulting CheckSUR.log file.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
This is a first attempt at a clearance - depending on permissions for the affected files, it may or may not work.

I've uploaded a file - svdaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder svdaa in the same place.

inside the folder there should be a single file svdaa.bat
right-click on it and select Run As Administrator

A Command Prompt windows should flash up and rapidly disappear - if not, please copy the content to your reply.

If it does run through OK, run another CheckSUR, and post the resulting CheckSUR.log file.
Click to expand...

I have run the file you suggested, attached Checksur.log file in the below location

https://www.dropbox.com/s/7l6qrzv472yxnd3/CBS04082014.zip
 

My Computer

Computer Manufacturer/Model Number
Assembled
OS
Windows 7 Ultimate x64
CPU
AMD Phenom II 2.8Ghz
Motherboard
ASUS M4A785TD-M EVO
Memory
4GB
Graphics Card(s)
Onboard
Sound Card
OnBoard
Monitor(s) Displays
Samsung 17" LCD
Screen Resolution
1600-900
Hard Drives
500GB SATA 7200RPM - Seagate
Keyboard
Logitech (Wired)
Mouse
Logitech (Wired)
Looks like you ran SFC, but not CheckSUR - I really only needed CheckSUR :)
Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your OneDrive Public folder so I can take a look - post a link in your reply.
Click to expand...
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
Looks like you ran SFC, but not CheckSUR - I really only needed CheckSUR :)
Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your OneDrive Public folder so I can take a look - post a link in your reply.
Click to expand...
Click to expand...

My mistake... Have attached the CBS log post CheckSur in the below link.

https://www.dropbox.com/s/i3hy3f3in9onzyx/CBS04092014.zip
 

My Computer

Computer Manufacturer/Model Number
Assembled
OS
Windows 7 Ultimate x64
CPU
AMD Phenom II 2.8Ghz
Motherboard
ASUS M4A785TD-M EVO
Memory
4GB
Graphics Card(s)
Onboard
Sound Card
OnBoard
Monitor(s) Displays
Samsung 17" LCD
Screen Resolution
1600-900
Hard Drives
500GB SATA 7200RPM - Seagate
Keyboard
Logitech (Wired)
Mouse
Logitech (Wired)
svaidy said:
NoelDP said:
Looks like you ran SFC, but not CheckSUR - I really only needed CheckSUR :)
Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your OneDrive Public folder so I can take a look - post a link in your reply.
Click to expand...
Click to expand...

My mistake... Have attached the CBS log post CheckSur in the below link.

https://www.dropbox.com/s/i3hy3f3in9onzyx/CBS04092014.zip
Click to expand...

Kindly ignore my previous link. Below is the updated link

https://www.dropbox.com/s/4wt7qclqhcp398y/CBS04102014.zip
 

My Computer

Computer Manufacturer/Model Number
Assembled
OS
Windows 7 Ultimate x64
CPU
AMD Phenom II 2.8Ghz
Motherboard
ASUS M4A785TD-M EVO
Memory
4GB
Graphics Card(s)
Onboard
Sound Card
OnBoard
Monitor(s) Displays
Samsung 17" LCD
Screen Resolution
1600-900
Hard Drives
500GB SATA 7200RPM - Seagate
Keyboard
Logitech (Wired)
Mouse
Logitech (Wired)
Sorry it's been a slow turnaround - been occupied in 'real life' - or what passes for it, anyhow :)

CheckSUR hasn't changed - which probably means that the file deletions didn't happen. but didn't stop the batch file as I expected it to. My fault.

Now we'll have to get a little creative :)

I need to delete these files, but the system permissions are such that they won't let me do it under normal circumstances.

I'm going to get someone else to check my work this time, because if I do get it wrong, it could have consequences...

Back as soon as I get approval - but it could be the weekend, so don't go away!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
Sorry it's been a slow turnaround - been occupied in 'real life' - or what passes for it, anyhow :)

CheckSUR hasn't changed - which probably means that the file deletions didn't happen. but didn't stop the batch file as I expected it to. My fault.

Now we'll have to get a little creative :)

I need to delete these files, but the system permissions are such that they won't let me do it under normal circumstances.

I'm going to get someone else to check my work this time, because if I do get it wrong, it could have consequences...

Back as soon as I get approval - but it could be the weekend, so don't go away!
Click to expand...

Sure Noeldp, Will keep my fingers crossed :)
 

My Computer

Computer Manufacturer/Model Number
Assembled
OS
Windows 7 Ultimate x64
CPU
AMD Phenom II 2.8Ghz
Motherboard
ASUS M4A785TD-M EVO
Memory
4GB
Graphics Card(s)
Onboard
Sound Card
OnBoard
Monitor(s) Displays
Samsung 17" LCD
Screen Resolution
1600-900
Hard Drives
500GB SATA 7200RPM - Seagate
Keyboard
Logitech (Wired)
Mouse
Logitech (Wired)
If we're lucky, this will do what's needed, without affecting anything else.

I've uploaded a file - svdab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder svdab in the same place.

inside the folder there should be a single file svdaa.bat
right-click on it and select Run As Administrator

A Command Prompt windows should flash up and rapidly disappear - if not, please copy the content to your reply.

If it does run through OK, it'll create a file npres.txt on your desktop - please upload that so we can see what worked/failed.

Then run another CheckSUR, and post the resulting CheckSUR.log file.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)

My Computer

Computer Manufacturer/Model Number
Assembled
OS
Windows 7 Ultimate x64
CPU
AMD Phenom II 2.8Ghz
Motherboard
ASUS M4A785TD-M EVO
Memory
4GB
Graphics Card(s)
Onboard
Sound Card
OnBoard
Monitor(s) Displays
Samsung 17" LCD
Screen Resolution
1600-900
Hard Drives
500GB SATA 7200RPM - Seagate
Keyboard
Logitech (Wired)
Mouse
Logitech (Wired)
The output from my commands is a little more extensive than I'd expected! - however, it seems to have done what I wanted :)

However, it hasn't changed the output from CheckSUR in the way I was looking for :(

Let's try going at it another way...


Please download and save to your desktop the SFCFix tool, from here... http://www.sysnative.com/niemiro/apps/SFCFix.exe
once saved, please run the file, and accept the warnings.
When complete it will create a file SFCFix.txt on your desktop - please upload that to your reply.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
The output from my commands is a little more extensive than I'd expected! - however, it seems to have done what I wanted :)

However, it hasn't changed the output from CheckSUR in the way I was looking for :(

Let's try going at it another way...


Please download and save to your desktop the SFCFix tool, from here... http://www.sysnative.com/niemiro/apps/SFCFix.exe
once saved, please run the file, and accept the warnings.
When complete it will create a file SFCFix.txt on your desktop - please upload that to your reply.
Click to expand...

Attached the SFCfix.txt
 

My Computer

Computer Manufacturer/Model Number
Assembled
OS
Windows 7 Ultimate x64
CPU
AMD Phenom II 2.8Ghz
Motherboard
ASUS M4A785TD-M EVO
Memory
4GB
Graphics Card(s)
Onboard
Sound Card
OnBoard
Monitor(s) Displays
Samsung 17" LCD
Screen Resolution
1600-900
Hard Drives
500GB SATA 7200RPM - Seagate
Keyboard
Logitech (Wired)
Mouse
Logitech (Wired)
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