Windows Update: Error Code 80070246

joshlgoodwin · Feb 27, 2014

Hey guys,

So I cannot use windows update, as every time I try to search for updates, I get this error code. I have tried everything I can find, including restoring windows update, wiping the update history and re setting all settings. I also downloaded and ran Microsoft Fix It, to no avail. I have also ran SFC Fix It, which created the following text document. Any help on this issue would be greatly appreciated.

P.S I cannot install Windows Visual C++ 2005 Re distributable, which I need to run a CAD modelling software package called Solid Works. Any help on this issue too? Are they related?

Thanks, Josh

SFCFix version 2.1.0.0 by niemiro.
Start time: 2014-02-27 17:46:52.711
Not using a script file.

AutoAnalysis::
WARNING: Unicode Registry Corruption Detected: HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-mediaplayer-wmpdxm_31bf3856adð64e35_6.1.7601.17514_none_025e28c93e6b1358
WARNING: Unicode Registry Corruption Detected: HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-mediaplayer-wmpps_31bf3856ad3ð4e35_6.1.7601.17514_none_0cb05547529cd10e
WARNING: Unicode Registry Corruption Detected: HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft.web.management-nonmsið_31bf3856ad364e35_6.1.7601.17514_none_8587fe3d31e8a5ca
WARNING: Unicode Registry Corruption Detected: HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\msil_microsoft.web.maðagement_31bf3856ad364e35_6.1.7601.17514_none_c74e13bcdb41d354

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 4136
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 14
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.1.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2014-02-27 17:52:54.978
----------------------EOF-----------------------

NoelDP · Feb 27, 2014

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

joshlgoodwin · Feb 27, 2014

Heres the One Drive link to the components file: https://onedrive.live.com/redir?resid=EC715256BEE41389!565&authkey=!AH3ILJsVeiVmMYQ&ithint=file,.zip

Also, Microsoft Visual C++ 2005 Redistributable error is as follows:

Error 1935.An error occured during the installation of assembly 'Microsoft.VC80.ATL,type="win32",version="8.0.50727.762",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64"". Please refer to help and support for more information.

NoelDP · Feb 28, 2014

This should get rid of the registry errors -

I've uploaded a file - jgwaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY %userprofile%\desktop\jgwaa\COMPONENTS C:\Windows\System32\config

If you get an error with either command, STOP THERE - do not reboot! - post for instructions.

Assuming both commands go OK, reboot, and run a CheckSUR scan - post the full new CheckSUR.log file.

then run an SFC /SCANNOW, and post the full CBS.log file

joshlgoodwin · Feb 28, 2014

Hi Noel,

I followed all the instructions in your previous post, and here are the log files created:

CheckSUR log, CheckSUR.Persist Log and SFC Log: https://onedrive.live.com/redir?resid=EC715256BEE41389!572&authkey=!AGid2rYl5tp-o1U&ithint=folder,

Cheers,

Josh

NoelDP · Feb 28, 2014

Here's the error set from CheckSUR

Code:

Checking Component Store
(f) CSI Payload File Missing 0x00000000 Hant-To-Hans.nlt amd64_microsoft-windows-i..ansliteration-nowow_31bf3856ad364e35_6.1.7600.16385_none_b021af6864cb7d41 
(f) CSI Payload File Missing 0x00000000 malayalam-to-latin.nlt amd64_microsoft-windows-i..ansliteration-nowow_31bf3856ad364e35_6.1.7600.16385_none_b021af6864cb7d41 
(f) CSI Payload File Missing 0x00000000 Hans-To-Hant.nlt amd64_microsoft-windows-i..ansliteration-nowow_31bf3856ad364e35_6.1.7600.16385_none_b021af6864cb7d41 
(f) CSI Payload File Missing 0x00000000 AU.theme amd64_microsoft-windows-m..ttheme-au-component_31bf3856ad364e35_6.1.7600.16385_none_3474618675ef0765 
(f) CSI Corrupt Identity 0xC0150017 Microsoft-Windows-IIS-ManagedCodeAssemblipsClient, Culture=neutral, Version=6.1.7601.17514, PublicKeyTokep=31bf3856ad364e35, ProcessorArchitecture=wow64, versionScope=NopSxS wow64_microsoft-windoòs-i..odeassembliesclient_31bf3856ad364e35_6.1.7601.17514_none_7°03d43f711c2e97 Bad identity
(f) CSI Manifest Missing 0x00000002 wow64_microsoft-windoòs-i..odeassembliesclient_31bf3856ad364e35_6.1.7601.17514_none_7°03d43f711c2e97.manifest wow64_microsoft-windoòs-i..odeassembliesclient_31bf3856ad364e35_6.1.7601.17514_none_7°03d43f711c2e97 
(f) CSI Corrupt Identity 0xC0000161 (not UTF8) amd64_microsoft-windows-mediaplayer-wmpps_31bf3856ad3ð4e35_6.1.7601.17514_none_0cb05547529cd10e Bad identity
(f) CSI Manifest Missing 0x00000002 amd64_microsoft-windows-mediaplayer-wmpps_31bf3856ad3ð4e35_6.1.7601.17514_none_0cb05547529cd10e.manifest amd64_microsoft-windows-mediaplayer-wmpps_31bf3856ad3ð4e35_6.1.7601.17514_none_0cb05547529cd10e 
Summary:
Seconds executed: 692
 Found 8 errors
  CSI Manifest Missing Total count: 2
  CSI Corrupt Identity Total count: 2
  CSI Payload File Missing Total count: 4
Unavailable repair files:
 winsxs\manifests\wow64_microsoft-windoòs-i..odeassembliesclient_31bf3856ad364e35_6.1.7601.17514_none_7°03d43f711c2e97.manifest
 winsxs\manifests\amd64_microsoft-windows-mediaplayer-wmpps_31bf3856ad3ð4e35_6.1.7601.17514_none_0cb05547529cd10e.manifest

...and from SFCFix..

Code:

WARNING: Unicode Registry Corruption Detected: HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-mediaplayer-wmpps_31bf3856ad3ð4e35_6.1.7601.17514_none_0cb05547529cd10e

... although I actually asked for the full SFC /SCANNOW rather than an SFCFix report.

It looks like I missed one of the errors, so I'll try again a bit later

SFCFix also seems to have missed one

I'll try and fix that at the same time.

joshlgoodwin · Feb 28, 2014

Hi Noel,

Appologies for not attaching the correct log - Here is the full one: https://onedrive.live.com/redir?resid=EC715256BEE41389!573&authkey=!AD0WY4lxsYOTft8&ithint=file,.log

Thanks for all your help with this issue

Josh

NoelDP · Mar 1, 2014

Not a problem - it's just that there's a lot of data in the CBS.log that isn't parsed by SFCFix (yet) -and I don't fully trust it (also, yet

)
That CBS log is really just a string of errors relating to the corrupted registry errors - no background data at all, yet.
I'll post the (hopefully) repaired registry asap.

NoelDP · Mar 1, 2014

OK - This should get rid of the registry errors -

I've uploaded a file - jgwab.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD2
COPY %userprofile%\desktop\jgwab\COMPONENTS C:\Windows\System32\config

If you get an error with either command, STOP THERE - do not reboot! - post for instructions.

Assuming both commands go OK, reboot, and run a CheckSUR scan - post the full new CheckSUR.log file.

then run an SFC /SCANNOW, and post the full CBS.log file

joshlgoodwin · Mar 1, 2014

tried it again, here are the latest logs: https://onedrive.live.com/redir?resid=EC715256BEE41389!577&authkey=!AGq_t_WLnAAYkKU&ithint=folder,

NoelDP · Mar 2, 2014

The CheckSUR log is now clear of registry errors - but has a number of missing payload files.
the CBS log has a number of this type of error...

Code:

2014-03-01 15:06:49, Error                 CSI    [EMAIL="00000005@2014/3/1:15:06:49.385"]00000005@2014/3/1:15:06:49.385[/EMAIL] (F) d:\win7sp1_gdr\base\lstring\lblob.cpp(2221): Error STATUS_ILLEGAL_CHARACTER originated in function RtlTranscodeLBlobs expression: __rv.UcsCharacter != (0xffffffff)
[gle=0x80004005]
2014-03-01 15:06:50, Info                  CBS    NonStart: Failed to get store. [HRESULT = 0x80070246 - ERROR_ILLEGAL_CHARACTER]
2014-03-01 15:06:50, Info                  CBS    Failed to ensure no startup processing was required. [HRESULT = 0x80070246 - ERROR_ILLEGAL_CHARACTER]
2014-03-01 15:06:50, Info                  CBS    Failed during startup processing, continuing with Trusted Installer execution [HRESULT = 0x80070246 - ERROR_ILLEGAL_CHARACTER]
2014-03-01 15:06:50, Info                  CBS    Startup processing thread terminated normally
2014-03-01 15:06:51, Info                  CSI    [EMAIL="00000006@2014/3/1:15:06:51.772"]00000006@2014/3/1:15:06:51.772[/EMAIL] PopulateComponentFamiliesKey - Begin

These errors appear to stop after running the above fix

- howver, I can see no signs of a new SFC /SCANNOW having been run?

Doesn't matter - I'll post a fix for the current file errors a bit later, and we'll see what happens then

NoelDP · Mar 2, 2014

This fix is a little more complex...

I've uploaded a file - jgwac.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\jgwac
hit the enter key - if you get a 'Not Found' error try
DIR D:\jgwac
or
DIR E:\jgwac

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\jgwac <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply

joshlgoodwin · Mar 12, 2014

Hi Noel, Apologies for the late reply, been very busy with work now I have solid works successfully installed

Windows Update runs fine now too, and I also had been having problems with my laptop freezing / hard drive light going solid then crashing, all of which have now gone.

I have ran the fixes, here is the CBS.log file: https://onedrive.live.com/redir?resid=EC715256BEE41389!704&authkey=!AMiX5y_EKPpi0v4&ithint=file,.log

Cheers, Josh

NoelDP · Mar 12, 2014

Interesting...

Here's the important bits from the SFC summary...

Code:

 Line 243217: 2014-03-12 15:59:27, Info                  CSI    00000480 [SR] Repairing 7 components
 Line 243218: 2014-03-12 15:59:27, Info                  CSI    00000481 [SR] Beginning Verify and Repair transaction
 Line 243223: 2014-03-12 15:59:27, Info                  CSI    00000484 [SR] Cannot verify component files for Microsoft-Windows-Media-Player, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
 Line 243228: 2014-03-12 15:59:27, Info                  CSI    00000487 [SR] Cannot verify component files for Microsoft-Windows-RasTls, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
 Line 243233: 2014-03-12 15:59:27, Info                  CSI    0000048a [SR] Cannot verify component files for Microsoft-Windows-TabletPC-InputPanel-Languages.Resources, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"fr-FR", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
 Line 243238: 2014-03-12 15:59:27, Info                  CSI    0000048d [SR] Cannot verify component files for Microsoft-Windows-RasBase-vpnikeapi, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)

The background errors in the CBS log seem likely to be the result of the above, so we need to get those fixed first.

I'll post a fix protocol when I can

NoelDP · Mar 12, 2014

I've uploaded a file - jgwad.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\jgwad
hit the enter key - if you get a 'Not Found' error try
DIR D:\jgwad
or
DIR E:\jgwad

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\jgwad <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply

joshlgoodwin · Apr 14, 2014

Apologies for my late reply, I didn't get an email from seven forums to let me know you had replied. I dont think the .zip is still on your one drive, if you still have it and could pop in back, ill download it and give it a try.

Cheers, Josh

NoelDP · Apr 14, 2014

I think it would be best to start afresh with new analysis - there could be a few changes.
Please run new SFC/SCANNOW and download a new CheckSUR tool, and run that - then post the new logs.

joshlgoodwin · Apr 19, 2014

Ok, heres the latest logs: http://1drv.ms/1i4yuXr

NoelDP · Apr 19, 2014

Your system shows a number of problems....

Code:

 Line 40810: 2014-04-18 21:46:10, Error                 CSI    00000338 (F) Unable to load manifest for component [ml:280{140},l:202{101}]"amd64_microsoft-windows-t..languages.resources_31bf3856ad364e35_6.1.7601.17514_fr-fr_b385e35002562523"[gle=0x80004005]
 Line 40811: 2014-04-18 21:46:10, Error                 CSI    [EMAIL="00000339@2014/4/18:20:46:10.097"]00000339@2014/4/18:20:46:10.097[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(2714): Store corruption detected in function ComponentStore::CRawStoreLayout::FetchManifestContent expression: 0
 Line 43320: 2014-04-19 12:59:55, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 43322: 2014-04-19 12:59:55, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

YOu need to sort this out....

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.

joshlgoodwin · Apr 19, 2014

Ok, I've ran the checkSUR again - here's everything that was put in the windows/log folder: http://1drv.ms/1i4Fjbo

Windows Update: Error Code 80070246

New member

My Computer

Three-Toed Sloth

My Computer

New member

My Computer

Three-Toed Sloth

My Computer

New member

My Computer

Three-Toed Sloth

My Computer

New member

My Computer

Three-Toed Sloth

My Computer

Three-Toed Sloth

My Computer

New member

My Computer

Three-Toed Sloth

My Computer

Three-Toed Sloth

My Computer

New member

My Computer

Three-Toed Sloth

My Computer

Three-Toed Sloth

My Computer

New member

My Computer

Three-Toed Sloth

My Computer

New member

My Computer

Three-Toed Sloth

My Computer

New member

My Computer