windows update error code 800706F7 54 important updates failed

[canemichael97]

Hi when running windows update all the updates fail and give the error code 800706F7. I have retried 3 times all to the same result. i have searched for this error code and the only results i found was about removing a previous 2014 update but this was not on my computer. i have ran the System Update Readiness Tool which installed 1 update however i can still not download the other updates

 

[canemichael97]

Tried again and am now also getting error codes 80246007 and 8007002

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

 

[canemichael97]

Just tried copying the log files but it said access denied and i can not transfer the files over

 

[NoelDP]

There's not usually any problem with copying the files - except possibly the CBS.log file. Try copying that one on its own. If it still fails, boot to Safe Mode, and try again from there.

 

[canemichael97]

here are the requested files, thankyou

 

[NoelDP]

Looks like a corrupt download to me...


This could be due to corruption in the SoftwareDistribution folder - the problem with that the conventional cure can lead to problems later on, if not handled properly, and you will lose your Update history (but the updates will still be installed, and viewable in the Installed Updates listing).

Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Install only the oldest update found - and reboot once installed
then go back to Windows updates and install the others.

 

[canemichael97]

I followed your instructions, then i found i had 8 important updates that where dated to the 11/11/2014 and 2 optional from 2012 and these all failed aswell with the same error code

 

[NoelDP]

OK -
Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

 

[canemichael97]

Farbar Service Scanner Version: 17-01-2015
Ran by Michael (administrator) on 02-06-2015 at 18:45:27
Running from "C:\Users\Michael\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Attempt to access Local Host IP returned error: Localhost is blocked: Destination is unreachable
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys
[2014-08-01 15:00] - [2014-05-30 07:45] - 0497152 ____A (Microsoft Corporation) FA886682CFC5D36718D3E436AACF10B9

C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

 

[NoelDP]

What Anti-Virus is installed?


If KB3004394 is installed, uninstall it, and reboot twice.
Do a Check for Updates, and install the new version of KB3004394, and any other updates.

 

[canemichael97]

I have Avast antivirus installed and i do not have that update installed it is not present on the list of installed updates. I had already previously looked for this as it is what i found when googling...

 

[NoelDP]

OK - please upload your C:\Window\System32\drivers\etc\HOSTS file.

Also,

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.

 

[canemichael97]

Here you go, thanks so much for your help

 

[NoelDP]

You never mentioned that you'd been getting non-genuine notifications for more than a month! - what cleared the problem for you?

You appear to have Daemon Tools installed (or Alcohol 120%) - the sptd driver they use is known to cause major problems. I would uninstall whichever it is, and then run the sptd cleanup from here... DuplexSecure - FAQ and see if that helps at all.

 

[canemichael97]

I don't know why they keep coming up but they have stopped recently, I actually contacted Microsoft support about it but they have said my version is genuine and it must be a bug....

And I could not find either of the programs installed, could they be under a different name?
I have however run that link you sent me and will let you know the results later when I am back at my computer.

 

[NoelDP]

There are a number of possible causes of the non-genuine error that you got - if it started in December, then most likely cause was the KB3004394 update, which caused a large number of problems.
Otherwise, the problems are mostly due to bad HD drivers.

Once you've had a bit of a play with the system, post back with another set of event logs, and I'll take another look.

 

[canemichael97]

Like I said that update was not present on my system and okay I will get back later with more logs

 

[canemichael97]

Right so just checked my PC and it is still failing to update, when I shut down the PC it says it is installing updates 1 of 6 but it has done this for the past few times I have restarted as if the updates are failing to install

 

[canemichael97]

And here are the latest logs you asked for
Thanks