Windows Update, error code 800736B3

H

hollywaste

New member
Local time
12:17 AM
Messages
10
Hi,
I have a problem with Windows Update. Firstly, i got windows update servise not running message. Then I was download the System Update Readiness Tool when i start that i get this error code 0x8007000d. Finally I tried update in windows update again i get this error code 800736B3.
I would greatly appreciate any help with this.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Professional 64bit
We also need the CheckSUR.log file created by running the CheckSUR/SURT tool - even if incomplete, it may give us some clues.


Your SFC scan identified the following problems -
Code: 
 Line 9296: 2014-06-06 13:33:15, Info                  CSI    00000244 [SR] Repairing 7 components
 Line 9297: 2014-06-06 13:33:15, Info                  CSI    00000245 [SR] Beginning Verify and Repair transaction
 Line 9298: 2014-06-06 13:33:15, Info                  CSI    00000246 [SR] Cannot repair member file [l:22{11}]"lsi_sas.sys" of lsi_sas.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9299: 2014-06-06 13:33:15, Info                  CSI    00000247 [SR] Cannot repair member file [l:20{10}]"lsi_fc.sys" of lsi_fc.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9300: 2014-06-06 13:33:16, Info                  CSI    00000248 [SR] Cannot repair member file [l:32{16}]"bthmigplugin.dll" of Microsoft-Windows-BTH-USER, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9301: 2014-06-06 13:33:17, Info                  CSI    00000249 [SR] Cannot repair member file [l:102{51}]"Microsoft-Windows-IIS-HTTPLogging-Deployment-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9302: 2014-06-06 13:33:17, Info                  CSI    0000024a [SR] Cannot repair member file [l:76{38}]"MediaServer-Multicast-Migration-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9303: 2014-06-06 13:33:17, Info                  CSI    0000024b [SR] Cannot repair member file [l:100{50}]"Microsoft-Windows-IIS-IPSecurity-Deployment-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9304: 2014-06-06 13:33:17, Info                  CSI    0000024c [SR] Cannot repair member file [l:30{15}]"winlogon-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9305: 2014-06-06 13:33:17, Info                  CSI    0000024d [SR] Cannot repair member file [l:24{12}]"msdtcstp.dll" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9306: 2014-06-06 13:33:17, Info                  CSI    0000024e [SR] Cannot repair member file [l:44{22}]"TabletPCJournal-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9307: 2014-06-06 13:33:17, Info                  CSI    0000024f [SR] Cannot repair member file [l:32{16}]"odbc32dll-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9308: 2014-06-06 13:33:17, Info                  CSI    00000250 [SR] Cannot repair member file [l:122{61}]"Microsoft-Windows-IIS-WindowsAuthentication-Deployment-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9309: 2014-06-06 13:33:17, Info                  CSI    00000251 [SR] Cannot repair member file [l:50{25}]"ADSI-LDAP-Provider-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9310: 2014-06-06 13:33:17, Info                  CSI    00000252 [SR] Cannot repair member file [l:22{11}]"bitsmig.dll" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9311: 2014-06-06 13:33:17, Info                  CSI    00000253 [SR] Cannot repair member file [l:22{11}]"HTTP-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 9314: 2014-06-06 13:33:27, Info                  CSI    00000255 [SR] Cannot repair member file [l:36{18}]"Amd64\hp8500nt.cfg" of prnhp005.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
...as well as this one, which CheckSUR should be able to fix, if we can get it working properly.
Code: 
 Line 9319: 2014-06-06 13:33:27, Info                  CSI    00000258 [SR] Cannot verify component files for System.EnterpriseServices.resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture = [l:10{5}]"tr-tr", VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
I'll post a fix for the ordinary file problems later, after I've looked in more detail at the logs you've already sent
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Alright there is one thing, it didn't work you know. I was download KB947821 and double clicked it it gives 0x8007000d error code as i said before so i don't know there is a log file or not. If it was how can i get this log file.
Thanks.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Professional 64bit
The log file - if it created one - is in the same CBS folder as the CBS.log file
It does sound however, as if it never opened far enough to be able to generate a report.

Conventional wisdom says that this is due to a corrupted SoftwareDistribution folder - I personally don't believe that's the case here, but we'd best try it before moving to more exotic options.


Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Please don't attempt to install any yet - but try the CheckSUR update again and see if it works now.

If it does, then post the CheckSUR.log file.

If not, then I'll post the fix protocol for the known errors as they stand.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
It doesn't work man. It gives same error code 0x8007000d at the beginning of CheckSUR update so there is no CheckSUR.log file. I have a connection problems to the forum about four days by the way.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Professional 64bit

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I tried first one before you said anyway, i tried again and CheckSUR gives same error code.Second one doesn't work too.
Is there any hope? :)
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Professional 64bit
There's always hope! :)

I'll post a fix for the known problems from the SFC later - and we'll try CheckSUR again after they are safely in.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've uploaded a file - hlwaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\hlwaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\hlwaa
or
DIR E:\hlwaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\hlwaa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
there we go and i didn't try the CheckSUR by the way.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Professional 64bit
There's a few more files referenced now...
Code: 
Line 22610: 2014-06-16 14:19:42, Info                  CSI    00000244 [SR] Repairing 10 (0x000000000000000a) components
 Line 22611: 2014-06-16 14:19:42, Info                  CSI    00000245 [SR] Beginning Verify and Repair transaction
 Line 22612: 2014-06-16 14:19:44, Info                  CSI    00000246 [SR] Cannot repair member file [l:102{51}]"Microsoft-Windows-IIS-HTTPLogging-Deployment-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 22613: 2014-06-16 14:19:44, Info                  CSI    00000247 [SR] Cannot repair member file [l:76{38}]"MediaServer-Multicast-Migration-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 22614: 2014-06-16 14:19:44, Info                  CSI    00000248 [SR] Cannot repair member file [l:100{50}]"Microsoft-Windows-IIS-IPSecurity-Deployment-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 22615: 2014-06-16 14:19:44, Info                  CSI    00000249 [SR] Cannot repair member file [l:30{15}]"winlogon-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 22616: 2014-06-16 14:19:44, Info                  CSI    0000024a [SR] Cannot repair member file [l:24{12}]"msdtcstp.dll" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 22617: 2014-06-16 14:19:44, Info                  CSI    0000024b [SR] Cannot repair member file [l:44{22}]"TabletPCJournal-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 22618: 2014-06-16 14:19:44, Info                  CSI    0000024c [SR] Cannot repair member file [l:32{16}]"odbc32dll-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 22619: 2014-06-16 14:19:44, Info                  CSI    0000024d [SR] Cannot repair member file [l:122{61}]"Microsoft-Windows-IIS-WindowsAuthentication-Deployment-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 22620: 2014-06-16 14:19:44, Info                  CSI    0000024e [SR] Cannot repair member file [l:50{25}]"ADSI-LDAP-Provider-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 22621: 2014-06-16 14:19:44, Info                  CSI    0000024f [SR] Cannot repair member file [l:22{11}]"bitsmig.dll" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 22622: 2014-06-16 14:19:44, Info                  CSI    00000250 [SR] Cannot repair member file [l:22{11}]"HTTP-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 22625: 2014-06-16 14:19:46, Info                  CSI    00000252 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBP_303.DLL" of prnca00b.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 22628: 2014-06-16 14:19:46, Info                  CSI    00000254 [SR] Cannot repair member file [l:24{12}]"CNFMP8RR.ICC" of wiaca00f.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch

This is worrying, as we not only haven't fixed anything apart from two of the files, but new corruptions are appearing.
This usually means one of three things.
1) you have a hardware error - either RAM or Hard drive are the favourites here
2) You have malware which is attacking the system
3) something else (!) - including any error from me...


As far as I can tell, I didn't make any cockups.

Let's check the disk integrity first...


Please run a full CHKDSK scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.
You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot).

Then I need to see your Event logs...


Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
here it is.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Professional 64bit

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
So i am going to try to solve BSOD problem first and then if that problem was solved then i will comminicate with you for windows update problem, right?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Professional 64bit
I did CHKDSK thing and i tought CHKDSK log file in what i sent to you.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Professional 64bit
It should have been in the Applications log - but there's no entry that I can find :(
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
should i do that procedure again?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Professional 64bit
Yep - The ones in post #11 are the relevant ones - take note of any error messages you get!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
You must log in or register to reply here.
Back
Top