Windows Update Error Code 80073712 (kb976932) SP 1

W

wyeksdi

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As the title says I have problem installing/updating this.
I've googled this problem and did the hotfix or windows readiness but still no problems were found or were to be fixed

I also did the SFC scan yet still no good.

I've included a screenshot of the error on the attachments and so with my CBS folder

There's really not much to say but that I have no clue what has happened with this update failure since all other updates have been successful. I also even tried the command on stopping the windows service and restarting it yet still no luck. This is my first time to post and actually I was going over the other threads with the same problem but then I found the posting instructions. So please please please help!

Oh yeah, the main reason is that, I want the free upgrade update on windows 10 :D

Thank you!
Wy.
 

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My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
MSI Model MS-7721
OS
windows 7 professional 32bit
Memory
2048mb
Graphics Card(s)
AMD Radeon Graphics Processor (0x9991)
Antivirus
ESET NOD 32
Browser
Google Chrome
I don't know if bumping is allowed but, bump pls :)
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
MSI Model MS-7721
OS
windows 7 professional 32bit
Memory
2048mb
Graphics Card(s)
AMD Radeon Graphics Processor (0x9991)
Antivirus
ESET NOD 32
Browser
Google Chrome
Odd - CheckSUR is complaining of errors in the registry, but what I can see in the report looks perfectly OK to me.

Code: 
Checking Component Store
(f)	CSI Corrupt Component Keyform	0x00000000	identity	x86_microsoft-windows-r..ilityanalysisengine_31bf3856ad364e35_6.1.7601.17514_none_8a744e94f47f8489	identity and keyform do not match; keyform is wrong.
(f)	CSI Corrupt Component Keyform	0x00000000	identity	x86_microsoft-windows-usp_31bf3856ad364e35_6.1.7601.17514_none_af01e2f9b6be7939	identity and keyform do not match; keyform is wrong.
(f)	CSI Corrupt Component Keyform	0x00000000	identity	x86_microsoft-windows-i..l-keyboard-00000450_31bf3856ad364e35_6.1.7601.17514_none_e8d79520c2c34e33	identity and keyform do not match; keyform is wrong.
(f)	CSI Corrupt Component Keyform	0x00000000	identity	x86_microsoft-windows-b..tiondata-com-server_31bf3856ad364e35_6.1.7601.17514_none_e1aac5cdc2fe634f	identity and keyform do not match; keyform is wrong.
(f)	CSI Corrupt Component Keyform	0x00000000	identity	x86_microsoft-windows-erratamanager_31bf3856ad364e35_6.1.7601.17514_none_702de18eca1beb23	identity and keyform do not match; keyform is wrong.
(f)	CSI Corrupt Component Keyform	0x00000000	identity	x86_microsoft-windows-raschap_31bf3856ad364e35_6.1.7601.17514_none_14c66cf0d58e8ff1	identity and keyform do not match; keyform is wrong.
(f)	CSI Corrupt Component Keyform	0x00000000	identity	x86_microsoft-windows-tcpip_31bf3856ad364e35_6.1.7601.17514_none_638cffc7ed9bc3c3	identity and keyform do not match; keyform is wrong.
(f)	CSI Corrupt Component Keyform	0x00000000	identity	x86_microsoft-windows-twext_31bf3856ad364e35_6.1.7601.17514_none_5e0c3b81f1369b05	identity and keyform do not match; keyform is wrong.
(f)	CSI Payload File Missing	0x00000000	KBDBASH.DLL	x86_microsoft-windows-i..l-keyboard-0000046d_31bf3856ad364e35_6.1.7601.17514_none_ffe6f3b0b3f05340	
(f)	CSI Payload File Missing	0x00000000	prevhost.exe	x86_microsoft-windows-shell-previewhost_31bf3856ad364e35_6.1.7601.17514_none_4544cf0e5f20beea	
(f)	CSI Payload File Missing	0x00000000	KBDCZ1.DLL	x86_microsoft-windows-i..l-keyboard-00010405_31bf3856ad364e35_6.1.7601.17514_none_8e2deef7b3e701ea	
(f)	CSI Payload File Missing	0x00000000	schannel.dll	x86_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.17514_none_241db4f9b384efcc	
(f)	CSI Payload File Missing	0x00000000	net1.exe	x86_microsoft-windows-net1-command-line-tool_31bf3856ad364e35_6.1.7601.17514_none_88e35d5cb2d54359	
(f)	CSI Payload File Missing	0x00000000	termsrv.dll	x86_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.1.7601.17514_none_90a6abb3b286306d	
(f)	CSI Payload File Missing	0x00000000	dot3ui.dll	x86_microsoft-windows-dot3ui_31bf3856ad364e35_6.1.7601.17514_none_2ae95267b383c867	
(f)	CSI Payload File Missing	0x00000000	odbccp32.dll	x86_microsoft-windows-m..-odbc-installer-dll_31bf3856ad364e35_6.1.7601.17514_none_8f326e5fb376d9c0	
(f)	CSI Payload File Missing	0x00000000	stobject.dll	x86_microsoft-windows-stobject_31bf3856ad364e35_6.1.7601.17514_none_4c2a5fb4b3be1db1	
(f)	CSI Payload File Missing	0x00000000	accessibilitycpl.dll	x86_microsoft-windows-accessibilitycpl_31bf3856ad364e35_6.1.7601.17514_none_5b652abeb21da986	
(f)	CSI Payload File Missing	0x00000000	kernel32.dll	x86_microsoft-windows-kernel32_31bf3856ad364e35_6.1.7601.17514_none_95c54f2cb48da1b9	
(f)	CSI Payload File Missing	0x00000000	mfc40u.dll	x86_microsoft-windows-mfc40u_31bf3856ad364e35_6.1.7601.17514_none_f51a7bf0b3d25294	
(f)	CSI Payload File Missing	0x00000000	KBDINMAR.DLL	x86_microsoft-windows-i..l-keyboard-0000044e_31bf3856ad364e35_6.1.7601.17514_none_0058a86eb3a72485	
(f)	CSI Payload File Missing	0x00000000	KBDINKAN.DLL	x86_microsoft-windows-i..l-keyboard-0000044b_31bf3856ad364e35_6.1.7601.17514_none_ff0412e4b48216f0	
(f)	CSI Payload File Missing	0x00000000	winmm.dll	x86_microsoft-windows-audio-mmecore-base_31bf3856ad364e35_6.1.7601.17514_none_b7e72625aff23492	
(f)	CSI Payload File Missing	0x00000000	rdpdd.dll	x86_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.1.7601.17514_none_e6933edeb33b09b7	
(f)	CSI Payload File Missing	0x00000000	KBDTUQ.DLL	x86_microsoft-windows-i..l-keyboard-0000041f_31bf3856ad364e35_6.1.7601.17514_none_00ca73f4b35ddc29	
(f)	CSI Payload File Missing	0x00000000	uxlib.dll	x86_microsoft-windows-s..on-wizard-framework_31bf3856ad364e35_6.1.7601.17514_none_b85a4f21afbb528a	
(f)	CSI Payload File Missing	0x00000000	KBDLT1.DLL	x86_microsoft-windows-i..l-keyboard-00010427_31bf3856ad364e35_6.1.7601.17514_none_8f10cfc3b3553e3a	
(f)	CSI Payload File Missing	0x00000000	netcfg.exe	x86_microsoft-windows-netcfg_31bf3856ad364e35_6.1.7601.17514_none_123645a3afbba020	
(f)	CSI Payload File Missing	0x00000000	logoncli.dll	x86_microsoft-windows-s..ity-netlogon-netapi_31bf3856ad364e35_6.1.7601.17514_none_d53d54cbb43c056c	
(f)	CSI Payload File Missing	0x00000000	mprapi.dll	x86_microsoft-windows-mprapi_31bf3856ad364e35_6.1.7601.17514_none_1613eed7b146b444	
(f)	CSI Payload File Missing	0x00000000	KBDGR1.DLL	x86_microsoft-windows-i..l-keyboard-00010407_31bf3856ad364e35_6.1.7601.17514_none_8f10fd53b3550af8	
(f)	CSI Payload File Missing	0x00000000	KBDINHIN.DLL	x86_microsoft-windows-i..l-keyboard-00010439_31bf3856ad364e35_6.1.7601.17514_none_8ff3c757b2c360e9	

Summary:
Seconds executed: 677
 Found 32 errors
  CSI Corrupt Component Keyform Total count: 8
  CSI Payload File Missing Total count: 24
It's possible that the missing payload files are causing part of this problem, so this is one of the rare cases where we need to attack the SFC results before the CheckSUR ones...
Looking at the CBS.log, there is an error involving a Manifest file there which should have been picked up by CheckSUR...
Code: 
2015-08-19 21:19:29, Error                 CSI    0000000d (F) Unable to load manifest for component [ml:280{140},l:158{79}]"x86_microsoft-windows-usp_31bf3856ad364e35_6.1.7601.17514_none_af01e2f9b6be7939"[gle=0x80004005]
2015-08-19 21:19:29, Error                 CSI    0000000e@2015/8/19:13:19:29.744 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(2714): Store corruption detected in function ComponentStore::CRawStoreLayout::FetchManifestContent expression: 0
  FileHashMismatch on resource [106]"\winsxs\manifests\x86_microsoft-windows-usp_31bf3856ad364e35_6.1.7601.17514_none_af01e2f9b6be7939.manifest"[gle=0x80004005]
2015-08-19 21:19:32, Error                 CSI    0000000f (F) HRESULT_FROM_WIN32(14098) #3023# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::GetDeploymentInformation(flags = 0, class = ICSIINVENTORY_GET_DEPLOYMENT_INFORMATION_CLASS_CLOSURE (1), information = {dwFlags=00000000})
[gle=0x80073712]

Going back through the CBSPersist logs, I find other errors which I would have expected CheckSUR to pick up on as well.

The SFC scan itself was clear.
While I try to get the fix protocol together for the missing files, I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Actually I don't really know the results when I run SUR since after it installs it just says finish. I tried launching the application by typing the software name on the start button but it won't show anything. Sorry if I caused confusion about it.

And about the SFC Scan, it just automatically closes after performing the command so I really don't know what happened.

So when I looked at the posting instructions, the only thing I was able to do was to upload the CBS log and that's why I'm here now desperately trying to find help.

Thank you for the response! I have included in the attachments the required file in zip.

Wy.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
MSI Model MS-7721
OS
windows 7 professional 32bit
Memory
2048mb
Graphics Card(s)
AMD Radeon Graphics Processor (0x9991)
Antivirus
ESET NOD 32
Browser
Google Chrome
Sorry - I obviously wasn't clear at the start of my post - that first code box is the relevant output from the CheckSUR scan :)


I've had a look at the registry hive - and it doesn't look pretty :(
I suspect that there are a lot more errors hidden in there, and probably elsewhere in the registry - and I'm not sure it's going to be possible to repair them manually. There are a number of values present which appear to have come from other areas of updates - and it's this type of thing which is making both CheckSUR and SFC unreliable at best.

I rather think your best option is a repair install of the OS, if you have the media available.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
So the only option left is to reformat my pc or to reinstall my os?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
MSI Model MS-7721
OS
windows 7 professional 32bit
Memory
2048mb
Graphics Card(s)
AMD Radeon Graphics Processor (0x9991)
Antivirus
ESET NOD 32
Browser
Google Chrome

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Oh thank yo so much! Sorry for my ignorance on such things :) I'll be gladly doing the reinstall now

Thank you! I will post ASAP what happens to my computer after the reinstall :)
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
MSI Model MS-7721
OS
windows 7 professional 32bit
Memory
2048mb
Graphics Card(s)
AMD Radeon Graphics Processor (0x9991)
Antivirus
ESET NOD 32
Browser
Google Chrome
If I'm correct, what I need to follow is step 6? Since I do not have the SP1 update yet? But it seems that the download links are down and I'm having trouble searching for the ISO file without the SP1


my question is, will it still work with the iso file with SP1?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
MSI Model MS-7721
OS
windows 7 professional 32bit
Memory
2048mb
Graphics Card(s)
AMD Radeon Graphics Processor (0x9991)
Antivirus
ESET NOD 32
Browser
Google Chrome
I've had mixed reports about that - My experience is that it does work - but that was a few years ago now, and more recent statements by others say that you cannot use an SP1 disk for a repair install of RTM Windows :(
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
MSI Model MS-7721
OS
windows 7 professional 32bit
Memory
2048mb
Graphics Card(s)
AMD Radeon Graphics Processor (0x9991)
Antivirus
ESET NOD 32
Browser
Google Chrome
All the Digital River downloads were removed by Microsoft back in February :(

There are currently no legal downloads available - there are a lot of what appear to be good alternative downloads available but I'm not allowed to recommend any here.
If you do get one of the alternative downloads, make sure that the downloaded ISO hash value matches the published one!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
How do I check that exactly? Omg I'm doomed
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
MSI Model MS-7721
OS
windows 7 professional 32bit
Memory
2048mb
Graphics Card(s)
AMD Radeon Graphics Processor (0x9991)
Antivirus
ESET NOD 32
Browser
Google Chrome

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Looks like I downloaded the wrong version, I searched for the hash of the file I downloaded and it turns out to be the one with SP1 so no repair install for me. I'm still looking for the correct file at the moment and only now that I could check on my computer again since the typhoon came.

Edit: (20minutes after the failure)I think I just found the correct one by searching the hash that you gave me hahaha the file name is x15-65804 anyway could you still verify it by this file name?
 
Last edited:

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
MSI Model MS-7721
OS
windows 7 professional 32bit
Memory
2048mb
Graphics Card(s)
AMD Radeon Graphics Processor (0x9991)
Antivirus
ESET NOD 32
Browser
Google Chrome
That appears to be the filename for Windows 7 Professional x86 (32-bit) RTM - in English ;) The version with SP1 is X17-59183
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hahaha I'm laughing at myself so hard right now. I should've just asked for the file name for it turns out that I really downloaded the wrong file named X17-59183.

Anyways my download progress is at about 50% already so I'll just be doing the install tomorrow. Thanks again and I will be back at this thread for incoming updates on my progress. :D Cheers!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
MSI Model MS-7721
OS
windows 7 professional 32bit
Memory
2048mb
Graphics Card(s)
AMD Radeon Graphics Processor (0x9991)
Antivirus
ESET NOD 32
Browser
Google Chrome
Good luck!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I am currently on this stage right now. Will check back for assistance hehe thanks!
 

Attachments

  • winwin.png
    winwin.png
    259.3 KB · Views: 0

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
MSI Model MS-7721
OS
windows 7 professional 32bit
Memory
2048mb
Graphics Card(s)
AMD Radeon Graphics Processor (0x9991)
Antivirus
ESET NOD 32
Browser
Google Chrome
Okay so I just succeeded in installing the SP 1 and currently checking for updates. The problem now is it's taking forever checking for new updates. What can I do now? I tried stopping the windows update service thru cmd and re starting it but no luck
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
MSI Model MS-7721
OS
windows 7 professional 32bit
Memory
2048mb
Graphics Card(s)
AMD Radeon Graphics Processor (0x9991)
Antivirus
ESET NOD 32
Browser
Google Chrome
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