Solved Windows Update Error Code 80073712

[djdelarosa25]

Hello to all. This is my first thread here in SevenForums. I have three updates that aren't installing. All of them report to as error code 80073712

PS don't suggest anything like repair install or a reinstall of Windows. This PC doesn't belong to me.

System Restore is turned off and no restore points are available for storage reasons.

Thanks to all who will help!

Attached: CBS.log and the photo of the three updates.

 

[NoelDP]

We need full data...

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

 

[djdelarosa25]

i'm so sorry. my bad . here they are. everything inside the CBS folder. Also, i ran sfc /scannow five times already and it did not find any integrity violations. Already ran chkdsk and the corrupt files were fixed.

 

[NoelDP]

Here's a few snippets from the background CBS data earlier n the week...

 Line 13647: 2015-01-07 21:40:30, Error                 CSI    [EMAIL="000001f3@2015/1/7:13:40:30.673"]000001f3@2015/1/7:13:40:30.673[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\primitiveinstallers\fileinstaller.cpp(1482): Store corruption detected in function CFileInstaller::ChangeFileCompression expression: 0
 Line 13649: 2015-01-07 21:40:31, Error                 CSI    [EMAIL="000001f4@2015/1/7:13:40:31.375"]000001f4@2015/1/7:13:40:31.375[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\primitiveinstallers\filehierarchy.cpp(1279): Store corruption detected in function FileInstaller::CFileInstallerHierarchy::CommitFileChanges expression: 0
 Line 13651: 2015-01-07 21:40:31, Error                 CSI    000001f5 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4811003# from CFileInstaller::CommitChanges(...)[gle=0xd015001a]
 Line 13652: 2015-01-07 21:40:31, Error                 CSI    000001f6 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4811002# from PrimitiveInstaller::CCoordinator::FinalizeChanges(...)[gle=0xd015001a]
 Line 13655: 2015-01-07 21:40:31, Error                 CSI    000001f7 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4804317# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd015001a]
 Line 13656: 2015-01-07 21:40:31, Error                 CSI    000001f8 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4804316# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd015001a]
 Line 13657: 2015-01-07 21:40:31, Error                 CSI    000001f9 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4804315# from CCSDirectTransaction::ExamineTransaction(...)[gle=0xd015001a]
 Line 13658: 2015-01-07 21:40:31, Error                 CSI    000001fa (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4804314# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0xd015001a]
 Line 13679: 2015-01-07 21:40:31, Error                 CSI    [EMAIL="000001fb@2015/1/7:13:40:31.516"]000001fb@2015/1/7:13:40:31.516[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\primitiveinstallers\fileinstaller.cpp(1482): Store corruption detected in function CFileInstaller::ChangeFileCompression expression: 0
 Line 13681: 2015-01-07 21:40:31, Error                 CSI    [EMAIL="000001fc@2015/1/7:13:40:31.703"]000001fc@2015/1/7:13:40:31.703[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\primitiveinstallers\filehierarchy.cpp(1279): Store corruption detected in function FileInstaller::CFileInstallerHierarchy::CommitFileChanges expression: 0
 Line 13683: 2015-01-07 21:40:31, Error                 CSI    000001fd (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4814067# from CFileInstaller::CommitChanges(...)[gle=0xd015001a]
 Line 13684: 2015-01-07 21:40:31, Error                 CSI    000001fe (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4814066# from PrimitiveInstaller::CCoordinator::FinalizeChanges(...)[gle=0xd015001a]
 Line 13687: 2015-01-07 21:40:31, Error                 CSI    000001ff (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4811369# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd015001a]
 Line 13688: 2015-01-07 21:40:31, Error                 CSI    00000200 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4811368# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd015001a]
 Line 13689: 2015-01-07 21:40:31, Error                 CSI    00000201 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4811367# from CCSDirectTransaction::GenerateComponentChangeList(...)[gle=0xd015001a]
 Line 13690: 2015-01-07 21:40:31, Error                 CSI    00000202 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4811366# from Windows::COM::CPendingTransaction::ExtractInformationFromRtlTransaction(...)[gle=0xd015001a]
 Line 13691: 2015-01-07 21:40:31, Error                 CSI    00000203 (F) HRESULT_FROM_WIN32(14098) #4803958# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80073712]
 Line 13692: 2015-01-07 21:40:31, Error                 CSI    00000204 (F) HRESULT_FROM_WIN32(14098) #4803558# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 102 (0x00000066), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80073712]
 Line 13693: 2015-01-07 21:40:31, Error                 CSI    00000205 (F) HRESULT_FROM_WIN32(14098) #4803557# 2763555 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000066, pSink = NULL, disp = 0)

We need the results from the CheckSUR tool.

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.

 

[djdelarosa25]

i'm afraid i can't right now. i have a trip until friday and i'll be leaving tomorrow. would you still be helping me by then? if you are, thanks so much i have to sleep now. big day tomorrow cheers mate and thanks

 

[NoelDP]

Have fun - I should be here when you get back

 

[djdelarosa25]

Back from the trip haha

Here you go - zipped the entire CBS folder after running the System Update Readiness Tool

Thanks a lot mate

 

[NoelDP]

Here's what CheckSUR found...

Checking Component Store
(f) CSI Payload File Missing 0x00000000 authui.dll.mui x86_microsoft-windows-a..on-authui.resources_31bf3856ad364e35_6.1.7601.18276_en-us_8d4505ebfb7a9079 
(f) CSI Payload File Missing 0x00000000 authui.dll x86_microsoft-windows-authentication-authui_31bf3856ad364e35_6.1.7601.22472_none_0e41891d6cfa2f17 
(f) CSI Payload File Missing 0x00000000 SmartcardCredentialProvider.dll x86_microsoft-windows-a..dcredentialprovider_31bf3856ad364e35_6.1.7601.18276_none_43d3133720fe66ed 
(f) CSI Payload File Missing 0x00000000 SmartcardCredentialProvider.dll x86_microsoft-windows-a..dcredentialprovider_31bf3856ad364e35_6.1.7601.22472_none_4458b0c03a1f9e82 
(f) CSI Payload File Missing 0x00000000 credui.dll x86_microsoft-windows-credui_31bf3856ad364e35_6.1.7601.22472_none_dd8558c8067fc128 
(f) CSI Payload File Missing 0x00000000 authui.dll x86_microsoft-windows-authentication-authui_31bf3856ad364e35_6.1.7601.18276_none_0dbbeb9453d8f782 
(f) CSI Payload File Missing 0x00000000 credui.dll x86_microsoft-windows-credui_31bf3856ad364e35_6.1.7601.18276_none_dcffbb3eed5e8993

Surprisingly it found no registry corruption in the COMPONENTS hive.

I'll post a fix protocol for these files later, and we'll see what effect it has.

 

[djdelarosa25]

thanks for the help mate will be eagerly waiting

 

[NoelDP]

I've uploaded a file - d25aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\d25aa
hit the enter key - if you get a 'Not Found' error try
DIR D:\d25aa
or
DIR E:\d25aa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\d25aa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply

 

[djdelarosa25]

There is no d25aa.zip

 

[NoelDP]

Sorry - must have missed the folder when I dropped it... it's there now

 

[djdelarosa25]

Thanks for the quick reply mate

 

[djdelarosa25]

here's the CBS.log file anyway, gotta sleep now. be back tomorrow. cheers

 

[NoelDP]

This is certainly not going to help...

2015-01-16 22:02:47, Info                  CBS    Failed setting restore point [HRESULT = 0x80070422 - ERROR_SERVICE_DISABLED]
2015-01-16 22:02:47, Info                  CBS    Exec: Begin: nested restore point - failed, ignoring and continuing. [HRESULT = 0x80070422 - ERROR_SERVICE_DISABLED]

Please run CheckSUR again and post the new CheckSUR.log file

 

[djdelarosa25]

There you go - zipped the entire CBS folder

 

[djdelarosa25]

Thanks a lot mate. All updates installed. First fix solved it. Cheers

 

[NoelDP]

Great!
Good luck.