Solved Windows Update Error Code 8008370B

[nolimitkemet]

Windows Update Error Code 8007370B

Windows update has not worked for me since July of 2012. I have tried to repair the installation via upgrade from the install disk with no success. I have since run the SURT and tried to run SFC with the following error: windows resource protection could not perform the requested operation.

The OS is Windows 7 Ultimate X64. The windows update issue prevents me from installing SP1, IE 9/IE 10, and some other SW as well.

Thanks for any possible solutions.

 

[tom982]

Hello nolimitkemet and welcome to the forums

101 errors to fix - this could take a while! You've got quite a lot of registry corruption which isn't helping matters so let's fix that all up and see where it leaves us.

Upload a file to Dropbox

Note: If you prefer, the same techniques can be applied to your Skydrive however these instructions may not necessarily work for Skydrive.

1. If you haven't already created a Dropbox account, please do so Here
2. Although this procedure can be done directly through the website, it is much easier to do so via the Windows client which can be downloaded from the Dropbox website:
   
   https://www.dropbox.com/install
   
3. After you have downloaded and installed that, you should now see Dropbox in your Favourites box in Windows Explorer. This is the folder that will be synchronised with the Dropbox servers, anything that you wish to back up online can be put in here, but today we will be using it to transfer files.
   
   
   
   
   
   
4. To access your Dropbox folder, just click on the link in the top left hand corner of Windows Explorer (accessible from any location - Documents etc.). Alternatively, you can double click on the icon
   
   found in your system tray (next to the time). If you are still having issues locating this folder, unless otherwise specified, it can be found under this location: C:\Users\{Your username}\Dropbox
5. Copy all of the following files to the Public folder in your Dropbox:
   
   
   • C:\Windows\system32\config\COMPONENTS (it has no file extension)
     
     
     
6. Select all files by pressing Ctrl+A then right-click and select Send to > Compressed (zipped) folder
7. This will create a .zip
   
   file in your Public folder.
8. Right-click on this file and select Dropbox > Copy Public Link then Paste (Ctrl + V) this link into your next post for me please

Tom

 

[nolimitkemet]

Dropbox Link Included

Based on your instructions to others, I anticipated this and the corresponding link is as follows:

https://www.dropbox.com/s/j5liqum1f95bhcz/components.zip?m

I really appreciate your efforts.

 

[tom982]

Hello nolimitkemet,

I'm not sure whether it's my tired eyes reading lines twice or something playing up somewhere along the line, but your CheckSUR log has some very confusing things in it! I have fixed roughly 50 errors so far but would like to see the changes in the CheckSUR log before I continue.

Could you download this file please:

https://dl.dropbox.com/u/16537616/nolimitkemet.zip

Extract the contents to your Desktop, there should be one file, components (it has no file extension).

Navigate to C:\Windows\system32\config\ and rename the components file found in that folder to components.old as a backup. Now copy and paste the components file located on your Desktop into this folder. Reboot your computer, run the SURT and upload the CheckSUR.persist.log please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Should you run into any error about the file being in use etc., reboot and try again.

Tom

 

[nolimitkemet]

Hello nolimitkemet,

I'm not sure whether it's my tired eyes reading lines twice or something playing up somewhere along the line, but your CheckSUR log has some very confusing things in it! I have fixed roughly 50 errors so far but would like to see the changes in the CheckSUR log before I continue.

Could you download this file please:

https://dl.dropbox.com/u/16537616/nolimitkemet.zip

Extract the contents to your Desktop, there should be one file, components (it has no file extension).

Navigate to C:\Windows\system32\config\ and rename the components file found in that folder to components.old as a backup. Now copy and paste the components file located on your Desktop into this folder. Reboot your computer, run the SURT and upload the CheckSUR.persist.log please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Should you run into any error about the file being in use etc., reboot and try again.

Tom

Tom,

Please see the attached CBS-2 zip per your instructions.

Thanks so much,

NLK

 

[tom982]

Hi NLK,

Thanks for the logs. I was expecting more than 29 lines to be fixed but I must have miscounted them. I'll fix up the rest now and upload it as soon as possible,

Tom

 

[nolimitkemet]

Hi NLK,

Thanks for the logs. I was expecting more than 29 lines to be fixed but I must have miscounted them. I'll fix up the rest now and upload it as soon as possible,

Tom

Tom,

I cannot thank you enough. Your efforts are saving me after many frustrating attempts to resolve this issue.

Best Regards,

NLK

 

[tom982]

Hi NLK,

You're most welcome for the help!

I have fixed another, larger, batch of errors from your CheckSUR log so we should see some big improvements with this fix. Before I continue and fix the remaining errors, I would like to see the logs from when we use my latest fix as quite a few of the errors in the CheckSUR log may actually be coming from places that I have already fixed. Parts of the COMPONENTS hive are much like a chain, if you remove one link then there will be problems at either end of that link - it's easy enough to fix in the forward direction but tracing back through the hive is a lot more work so I'm hoping a lot of the errors are merely cosmetic at this moment in time.

Repeating the same procedure as before, can you use my latest COMPONENTS hive fix:

https://dl.dropbox.com/u/16537616/NLK-v2.zip

If you have any questions, or are unsure about something, please feel free to fire away.

Tom

 

[nolimitkemet]

CBS-3 Attached

Hi NLK,

You're most welcome for the help!

I have fixed another, larger, batch of errors from your CheckSUR log so we should see some big improvements with this fix. Before I continue and fix the remaining errors, I would like to see the logs from when we use my latest fix as quite a few of the errors in the CheckSUR log may actually be coming from places that I have already fixed. Parts of the COMPONENTS hive are much like a chain, if you remove one link then there will be problems at either end of that link - it's easy enough to fix in the forward direction but tracing back through the hive is a lot more work so I'm hoping a lot of the errors are merely cosmetic at this moment in time.

Repeating the same procedure as before, can you use my latest COMPONENTS hive fix:

https://dl.dropbox.com/u/16537616/NLK-v2.zip

If you have any questions, or are unsure about something, please feel free to fire away.

Tom

Hello Tom.

Just completed the same process as before with the results attached in the CBS-3 zip.

The downward trend continues with 50 errors found and six fixed.

I again say thanks and await your next reply.

Best Regards,

NLK

 

[tom982]

Hi NLK,

It's a good job we got a fresh log before I continued fixing the corruption because I was right in suspecting that the errors weren't all they seemed to be. It makes my life a lot easier which is always nice!

We should have you all up and running in a few more posts but it's getting late here now and I have the joyous feeling of having to wake up for a 9am lecture tomorrow so I will have another crack at the last stage of the repair when I get back.

Tom

 

[nolimitkemet]

Hi NLK,

It's a good job we got a fresh log before I continued fixing the corruption because I was right in suspecting that the errors weren't all they seemed to be. It makes my life a lot easier which is always nice!

We should have you all up and running in a few more posts but it's getting late here now and I have the joyous feeling of having to wake up for a 9am lecture tomorrow so I will have another crack at the last stage of the repair when I get back.

Tom

A Good night to you Tom. Standing by for your next reply.

 

[nolimitkemet]

Tom,

Your changes are already making a difference. I wasn't getting any new update notices until I incorporated your last round of components changes. I will not install any updates until you think all is well however.

FYI: among the updates in the current list are KB2538242 (continually failed) and KB2538243 (would install and continue to be offered as an update)

Cheers,

NLK

 

[tom982]

Hi NLK,

Couldn't sleep so I'm popping in quickly. Thanks for the update, it's nice to see progress happening elsewhere on the system and not just a few text lines in a log!

From the sound of things you probably already know this but for the time being can you hold off on installing those updates? A few of them will probably fail but I have a feeling that some might install which could complicate things whilst corruption still exists in your registry.

Tom

 

[nolimitkemet]

Hi NLK,

Couldn't sleep so I'm popping in quickly. Thanks for the update, it's nice to see progress happening elsewhere on the system and not just a few text lines in a log!

From the sound of things you probably already know this but for the time being can you hold off on installing those updates? A few of them will probably fail but I have a feeling that some might install which could complicate things whilst corruption still exists in your registry.

Tom

Tom,

Will definitely wait until your efforts are complete and I get the okay from you.

Regards,

NLK

 

[tom982]

Hi NLK,

Here is the latest patch: https://dl.dropbox.com/u/16537616/NLKv3.zip

Apply it as usual please and post the CheckSUR log The last few errors that are left for me aren't playing nicely at all!

Tom

 

[nolimitkemet]

CBS-4 Attached

Hi NLK,

Here is the latest patch: https://dl.dropbox.com/u/16537616/NLKv3.zip

Apply it as usual please and post the CheckSUR log The last few errors that are left for me aren't playing nicely at all!

Tom

Hello Tom,

I again thank you for the lengths you are going to to correct my Windows Update issues.

The latest progress from the SURT after applying the newest Components File is: Found 31 errors and Fixed 7 errors.

I attached a pic of the installed Windows Updates where on 2/28/13 a new Windows Update Agent was installed while KB2742598 failed. I have subsequently set Windows Update to never check for updates until the coast is clear.

Standing by for your next reply.

Cheers,

NLK

 

[tom982]

Hi NLK,

No problem; it's my pleasure. Besides, this thread isn't all that hard to deal with, it's just that there's quite a lot of errors here! I've had threads run into 15+ pages long before. In this fix, I will be dealing with the missing payload files rather than the registry corruption so it has a slightly different procedure to it. If I've done this correctly then this should relieve us of 17 more errors.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
   
   https://dl.dropbox.com/u/16537616/Static/SFCFix.zip
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a files should be created on your Desktop: SFC.txt.
8. Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

When this has completed, please run the SURT and post the CheckSUR.persist.log.

Tom

 

[nolimitkemet]

Hi NLK,

No problem; it's my pleasure. Besides, this thread isn't all that hard to deal with, it's just that there's quite a lot of errors here! I've had threads run into 15+ pages long before. In this fix, I will be dealing with the missing payload files rather than the registry corruption so it has a slightly different procedure to it. If I've done this correctly then this should relieve us of 17 more errors.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
   
   https://dl.dropbox.com/u/16537616/Static/SFCFix.zip
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a files should be created on your Desktop: SFC.txt.
8. Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

When this has completed, please run the SURT and post the CheckSUR.persist.log.

Tom

Hello Tom,

I was unable to post the SFCFix text file in the body of this post as it exceeded the maximum number of characters allowed by the forum. I have instead attached it along with the latest CBS zip that still shows 24 errors as the SFCFix failed.

Standing by for your direction.

Cheers,

NLK

 

[NoelDP]

(sidebar to Tom - folders missing??)

 

[tom982]

Thanks Noel. I've run into a few CheckSUR logs like this before and in every one of them, the SuRT fixed the missing folder so I assumed this was the case here as well - looking at the log again now, I can see I'm wrong

Hi NLK,

Can you repeat the above instructions, but with this script:

https://dl.dropbox.com/u/16537616/Static/NLK/SFCFix.zip

Tom