Windows Update Error

[silvervman]

Hello experts,

First and foremost, I hope this is where I should be asking these questions and if not, please forgive me as this is my first time using this forum.

I have a brand new Dell Studio xps 1645 with windows 7 64bit. As customary when I get a new computer, I try to do a windows update. However, for the first time ever (for me), I get an error whenever i try to update. It is error code 80072EE2.

Has anyone ever seen this error before, and if so, were you able to fix it?

Thanks for your time and help,

Alex

 

[silvervman]

For the record, i've tried solutions 1, 3, 4 and 5 from this site: 0x80072EE2 Windows Update error - FIND a Solution HERE in this article!

The other solutions either didn't apply to me or I wasn't able to figure out how to do it.

 

[Hopalong X]

Google on MS for Win 7. .
May not be much help. Second link looks more promising.
My links are Microsoft

This page will give you some basics.
Windows Update error 80072ee2

This page has some resolutions half way down the page. And advanced troubleshooting to items below the resolutions.
You may encounter temporary connection-related errors when you use Windows Update or Microsoft Update to install updates

We have some specialists in the problem. Don't know when they will log in.

Mike

 

[silvervman]

Yeah, I tried the microsoft solutions but that ended in failure. This is easily the most frustrating thing I've had to deal with on a computer. Usually a quick google search is more than enough to deal with the problems that I've gotten in the past. Not for this though...

 

[Hopalong X]

Niemiro is one of the top fixers in this area. Others may have some help also.

 

[silvervman]

Thanks for your help though! Much appreciated!

 

[Hopalong X]

Check back in the morning if Niemiro doesn't come on line this evening.
I know that it is frustrating waiting but we are all volunteer.

Mike

I left Niemiro a message.

 

[niemiro]

Hello!

Hello!

Really sorry for the delay in replying. I have been ill, and still recovering my strenght. The cause? Stress and overwork I sit up really late every night as it is, but sitting up even later two nights in a row was too much. My body just gave up the ghost, and I became really ill Sorry that you pulled the short straw in getting a late reply.

Anyway, network error. Nightmare to fix! There isn't really a set list of things to do, unlike corruption related errors. Have you installed any anti-virus/firewall software yet? Which one? Do other computers in the house work? Can you access the internet from this computer?

Thanks!

Richard

 

[silvervman]

Hello Richard, and thanks for the response!

Originally I had installed AVG free as my anti virus but after getting these errors, I tried switching it up and uninstalled AVG and used Avast free instead. Unfortunately, that didn't seem to help one bit. Also, I do have windows firewall installed. I do have access to the internet, fortunately. I live in an apartment complex and we have community internet. My roommate was able to check for updates so I guess it's not a problem with the internet?

I'm very happy to hear that this is a nightmare to fix lol. Hopefully it can be fixed. Such an annoying and frustrating error, considering that I just bought this laptop 2 weeks ago. I tried to argue with Dell but they told me this is a software issue and that my warranty does not cover it. They recommended me buying the software warranty for 125 dollars a year, but as a poor medical student, I can't afford that.

Thanks for your help!

 

[niemiro]

Hello!

Thanks for your patience! How did you remove AVG? Did you use the removal tool, or via Add/Remove Programs? Either way, please use the removal tool here: AVG - Download tools

You are looking at the second link in the table, "AVG Remover(64bit) 2011
(avg_remover_stf_x64_2011_1184.exe)"

After that, try updates again.

Give me a few more tries after this. If we are really getting absolutely nowhere, you can open a free support case with Microsoft, and have two of us trying. I will show you that if I get nowhere, but let us see how I do first

Thanks!

Richard

 

[silvervman]

Ok, I tried using the AVG uninstaller but that didn't fix the problem. I took my computer to a local library to make sure that it wasn't my internet that was acting goofy, but no dice. Any other suggestions?

 

[silvervman]

So I think I kind of figured out a solution. Instead of clicking on check for updates, I clicked on "Check online for updates from Microsoft Update" and for some reason, that seemed to work. I have no idea what the difference is between "check for updates" and what I clicked but it went through. As relieved as I am, by having to manually click to get updates, I can't set my computer to check for updates automatically as I've done in the past. I'll obviously take this over not having any updates but it would be nice to be able to set up an auto check for updates. I attached an image if anyone doesn't know what exactly I mean by "Check online for updates from Microsoft Update".

Does this "solution" ring any bells as to what could be the real reason for windows update not working properly?

Thanks for all your help!

 

[cluberti]

If you're on a network where an administrator has configured a Windows Update Server to use rather than Microsoft's servers, then this could make sense (you are having issues with the WSUS or SCCM server hosting the updates on that server, but no problem to Microsoft's servers).

 

[silvervman]

Is that common for most networks? I've tried on three different networks and I've had problems on all of them.

 

[cluberti]

No, it's not - usually this is configured via group or local policy by a system administrator for a set network or domain. If you're seeing that on multiple machines, what do these machines have in common that you can think of other than you as a user and they're running Windows? Perhaps some software installed is causing it, or they all have network admins who use WSUS or SCCM for software updates?

 

[silvervman]

Sorry for the confusion, but what I meant was that I took my computer to 3 different places and it didn't work in any of those places. I tried it at my parents place, my apartment and my library. Also, my roommates computer's updates work perfectly fine in our apartment.

 

[cluberti]

If your computer is configured to connect to a WSUS or SCCM server and it can't contact it, then yes - that would make sense. Not sure why it would be, but the only time you'd get that link is if it was if memory serves.