Windows Update Fail - code 80073712

Gurglu

New member
Local time
12:44 PM
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After factory resetting my laptop I had to start again with the windows updates. After installing many of them the past 2-3 days, I now get a fail message with these specific five.

Updates that fail with Code 80073712:

Screenshot19h22m10s_zps9bed13cc.jpg



I ran the sfc /scannow command and it says that it found corrupt files but was unable to fix them.
Τhe log is pretty big (that can't be good) and it cannot be attached here unfortunately. So I'm giving a dropbox link (I hope this is OK) for it:
https://www.dropbox.com/s/stuug5snusw0m0g/CBS.zip?dl=0

I also ran the SUR tool, but I couldn't get it to install or work. I read that you have to wait for it, but it was on for about 3-4 hours installing a Hotfix and the bar did not even begin to get full.

Any help would be appreciated as I lost much of my time these past few days with formatting and trying to make my laptop as it was before.
 

My Computer

OS
Windows 7 Home Premium 64bit
Try disabling you anti-virus and run the SUR tool again
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dude Build
OS
Windows 10 Pro X64
CPU
Intel(R) Core(TM) i5-3570K CPU OC@ 4.5GHZ Turbo
Motherboard
MSI Z77A-G45 Gaming
Memory
8.00 GB DDR3 1600Mhz
Graphics Card(s)
MSI Gaming X GTX 1070
Sound Card
Realtek High Definition
Monitor(s) Displays
Dell S23O9W, HP L1710
Screen Resolution
DELL-1920 x 1080 HP-1280 x1024
Hard Drives
Crucial m4 256 SSD, WD 7200RPM 500GB WD 1TB
PSU
Seasonic X650 GOLD
Case
Zalman Z12
Cooling
Antec Kuhler 920
Keyboard
Logitech
Mouse
MSI DS100 Interceptor
Internet Speed
50 down and 5 up
Antivirus
MSE
Browser
Chrome, IE 11
Other Info
Logitech X-620 Speakers
It looks to me as if the whole Manifests folder has gone missing!
CheckSUR when you crashed it had found over 1400 missing manifest files - and was still going strong.

Your only real hope as either to find the folder (if it got moved somehow by accident) and replace it where it should be - or a repair install of the OS.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
It looks to me as if the whole Manifests folder has gone missing!
CheckSUR when you crashed it had found over 1400 missing manifest files - and was still going strong.

Your only real hope as either to find the folder (if it got moved somehow by accident) and replace it where it should be - or a repair install of the OS.

What should I need to search for?
There is a C:\Windows\winsxs\Manifests folder.

The CheckSUR was working and it was because of the huge amount of errors that it seemed as stuck?
 

My Computer

OS
Windows 7 Home Premium 64bit
How many files are in the C:\Windows\winsxs\Manifests folder? - there should be well over 10000 there.
Is there another Manifests folder anywhere else? If so, where, and how many files in it?

...and yes - but it fixed less than 100 of them the first time you ran it, and almost none the second time.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
How many files are in the C:\Windows\winsxs\Manifests folder? - there should be well over 10000 there.
Is there another Manifests folder anywhere else? If so, where, and how many files in it?

...and yes - but it fixed less than 100 of them the first time you ran it, and almost none the second time.


Τhere are 22660 files in the C:\Windows\winsxs\Manifests folder.
There is another Manifests folder in System32 but it says it's empty and also some folders with the word manifests in their name (manifeststore or amd64_microsoft-windows-a..structure-manifests_31bf3856ad364e35_6.1.7601.17514_none_fbf16a81c9f1ea8f)
 

My Computer

OS
Windows 7 Home Premium 64bit
That all sounds normal enough - apart from the Manifests folder in System32, which shouldn't be there.
The Manifeststore in System32 on my machine currently has 5 .amx files in it - which appear to be related to the SP1 install I did many moons ago.
I don't think we're going to be able to fix this without at least a repair install.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
That all sounds normal enough - apart from the Manifests folder in System32, which shouldn't be there.
The Manifeststore in System32 on my machine currently has 5 .amx files in it - which appear to be related to the SP1 install I did many moons ago.
I don't think we're going to be able to fix this without at least a repair install.

You mean following these instructions? :
http://www.sevenforums.com/tutorials/3413-repair-install.html

I'll give it a try and report.
 

My Computer

OS
Windows 7 Home Premium 64bit
That's the one - good luck!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
It's frustrating. I'm trying to solve a problem and I bump to another one.
I followed the instructions but it now seems that the "upgrade" (Windows repair installation) is stuck at 20%.
There were no compatibility issues and I reached the part about "Gathering files, settings and programs" but it's been there at 20% for about 2 hours.
Is this normal?
 

My Computer

OS
Windows 7 Home Premium 64bit
No - but it's not too surprising, in view of the huge problems you have.
I'd leave it for at least another couple of hours before giving up on it.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
First of all thanks for all your help and quick replies. I appreciate that.
Just some questions.
If indeed it doesn't go on (I will leave it till morning to be sure), will there be any problems after having to power off the laptop and not completing the installation?

Are there any other possible solutions, everything I tried seems to have failed miserably. I just did a factory reset and spent many hours trying to install again all the necessary software for my work.
Will the problem be only with these specific updates? I mean can I just disable them or the problem will be for any future updates, thus making it impossible to continue like that?
 

My Computer

OS
Windows 7 Home Premium 64bit
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