windows update failing

[pcmatty]

hi all

trying to update my laptop.

windows update keeps failing , i even try to do it manually but keeps saying "windows cannot check for update because the service isnt running you may need to restart ur computor."

ive tried restarting but nothing happens.

hope u can help.

matty

 

[richc46]

Matty
Give this a try. Go to search by the start button. Type services. Look for windows update and make sure that it is on

 

[NoelDP]

This can sometimes be very simply fixed


Open Windows Update
Click on Change Settings
Select 'Never Update...'
Click OK
exit Windows Update
Now open Windows update again
Click on Change Settings
Select 'Update automatically'
Click OK
exit Windows Update
Open Windows Update, and do a manual Check for Updates.

 

[pcmatty]

Tried these steps. Still same error

 

[pcmatty]

Matty
Give this a try. Go to search by the start button. Type services. Look for windows update and make sure that it is on

i cnt find that in the list.

what would i look for in msconfig ?

 

[NoelDP]

Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

 

[pcmatty]

hi noel this is my results

Farbar Service Scanner Version: 16-02-2014
Ran by amtrakmatt (administrator) on 22-02-2014 at 12:18:20
Running from "\\AMTRAKMATT-PC\Users\Guest\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

 

[NoelDP]

That looks fine.
Please follow the Windows Update Posting instructions and post the requested data

 

[pcmatty]

what instructions ?

 

[richc46]

Noel is referring to these instructions
http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html

 

[NoelDP]

(thanks, rich - I was n my phone, so had limited access)