Windows Update fails : 80073712 code error

T

Themire

New member
Local time
10:50 PM
Messages
23
Hi Forum,
I tried to install last updates but failed... The code error is 80073712.
I ran different protocols and you'll find the following files with this link : Microsoft services
  • CheckSur.log
  • WindowsUpdate.log
  • CBS.log
  • Components
You'll find below, the failed udpates list
Thanks in advance for your help
 

Attachments

  • Themire.PNG
    Themire.PNG
    3.3 KB · Views: 22

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus
OS
Windows 7 Home Premium x64
Antivirus
Avast
Browser
Chrome

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
Hi Layback Lear,
Thanks for your prompt answer
In attachment, here are the files as requested but the CBS file' size exceeds maximum size allowed so you'll find it with this link : Microsoft services
Thanks
 

Attachments

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus
OS
Windows 7 Home Premium x64
Antivirus
Avast
Browser
Chrome
Now we just have to wait for Noel. He is always busy or very busy. Just hang in there.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
Ah - the threatened second machine! ;)

Code: 
Summary:
Seconds executed: 2125
 Found 14 errors
  CSI C Mark Deployment Missing Total count: 6
  CBS MUM Corrupt Total count: 8

Unavailable repair files:
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~10.2.9200.16437.mum
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~11.2.9412.0.mum
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~10.2.9200.16437.mum
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~11.2.9412.0.mum
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~10.2.9200.16437.mum
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~11.2.9412.0.mum
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~10.2.9200.16437.mum
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~11.2.9412.0.mum
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~10.2.9200.16437.cat
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~11.2.9412.0.cat
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~10.2.9200.16437.cat
	servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~11.2.9412.0.cat
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~10.2.9200.16437.cat
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~11.2.9412.0.cat
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~10.2.9200.16437.cat
	servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~11.2.9412.0.cat

I'll post a fix protocol later.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi NoelDP
Good to see you again ! :)
Thanks for your help
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus
OS
Windows 7 Home Premium x64
Antivirus
Avast
Browser
Chrome
Wow - that was a major trek, finding the French files!;)

OK - here's the first fix attempt...
I've uploaded a file - tmeba.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder tmeba in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages


Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP
This was to increase the difficulty otherwise it's too easy for you :)
I'll run the protocol and I'll come back to you with results
Thanks
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus
OS
Windows 7 Home Premium x64
Antivirus
Avast
Browser
Chrome
NoelDP
I ran the protocol as requested
You'll find enclosed both result files
 

Attachments

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus
OS
Windows 7 Home Premium x64
Antivirus
Avast
Browser
Chrome
OK - This is going to be one of those times when I and going to ignore MS and do what I think I need to do - and hope it works ;)


new file tmebb.zip - same procedure :)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP
The result looks good !
Below both files
 

Attachments

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus
OS
Windows 7 Home Premium x64
Antivirus
Avast
Browser
Chrome
What a difference a tilde makes :)

Now we just have to worry about the other errors...
Code: 
Checking Component Store
(f)	CSI C Mark Deployment Missing	0x00000000	c!daa64c90ca1..64e2d651897_31bf3856ad364e35_6.1.7601.18933_42c7632efc6edb03	amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.18933_none_68c146139280aa45	
(f)	CSI C Mark Deployment Missing	0x00000000	c!daa64c90ca1..64e2d651897_31bf3856ad364e35_6.1.7601.18933_42c7632efc6edb03	x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.18933_none_0ca2aa8fda23390f	
(f)	CSI C Mark Deployment Missing	0x00000000	c!ae3ee8e326d..b0e845d81ff_31bf3856ad364e35_6.1.7601.18933_557a3a406c7ec8bb	wow64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7601.18933_none_1ee29711e766aeaf	
(f)	CSI C Mark Deployment Missing	0x00000000	c!ae3ee8e326d..b0e845d81ff_31bf3856ad364e35_6.1.7601.18933_557a3a406c7ec8bb	wow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.18933_none_31eb3774f06f1acd	
(f)	CSI C Mark Deployment Missing	0x00000000	c!4e2980c62af..5c7d04774eb_31bf3856ad364e35_11.2.9600.17959_a786630b51429206	wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.2.9600.17959_none_ffbbac5c6bbe5d3f	
(f)	CSI C Mark Deployment Missing	0x00000000	c!4e2980c62af..5c7d04774eb_31bf3856ad364e35_11.2.9600.17959_a786630b51429206	amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.2.9600.17959_none_f567020a375d9b44	

Summary:
Seconds executed: 2150
 Found 14 errors
 Fixed 8 errors
  CSI C Mark Deployment Missing Total count: 6
  CBS MUM Corrupt Total count: 8
  Fixed: CBS MUM Corrupt.  Total count: 8
  Fixed: CBS Paired File.  Total count: 8

It's too late tonight - I'll try and get to them tomorrow.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hmmm - looking at the first one, it may be better if I have a look at your COMPONENTS hive first - and either fix that myself or give you a fix to install...

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP
You'll find the Components file with this link : Microsoft services
See you tomorrow
Thanks again !
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus
OS
Windows 7 Home Premium x64
Antivirus
Avast
Browser
Chrome
Hi NoelDP
I haven't heard from you... I know you're very busy!
You need an update files about my computer ?
Thanks
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus
OS
Windows 7 Home Premium x64
Antivirus
Avast
Browser
Chrome
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