Solved Windows Update KB2972211 fails, Error Code 80073712

[GertG]

Is there any advise to solve this problem?
Thanks in advance!

Regards, Gert

 

[NoelDP]

You have some major problems - but they all appear to be from a single update...

Seconds executed: 2314
 Found 438 errors
  CSI Manifest All Zeros Total count: 420
  CBS MUM Corrupt Total count: 9
  CBS Catalog Corrupt Total count: 9

I'll see if I can workout a fix protocol for you - back soon.

 

[NoelDP]

I've uploaded a file - gtgaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder gtgaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

 

[GertG]

Here are the new logs. But it seems there are more corrupt files

Regards, Gert

 

[NoelDP]

Did you run the CheckSUR/SURT tool? - the log is the same (and same date/time) as the previous one.

 

[GertG]

I had a run of "sfc /scannow". I thought this is the CheckSUR tool.

Regards, Gert

 

[NoelDP]

No- it's the big download you did - KB974821.
Just run it again, and post the new CheckSUR.log file.

 

[GertG]

Okay I see. Here are the latestest logs.

Regards, Gert

 

[GertG]

Update service seems to work again. Thank you for that great help.

Best regards, Gert

 

[NoelDP]

PLease post a new set of files after running CheckSUR and SFC again - there are still errors present in the ones you posted earlier.

 

[GertG]

Ups, I will do this.

Regards, Gert

 

[GertG]

Here are a log files you requested. After unpacking gtgaa.zip and running of CheckSUR I've removed the extracted files generated by gtgaa.zip. I hope this was okay.

Best wishes,
Gert

 

[NoelDP]

That's fine.
Here's the errors from ChekcSUR that still remain to be fixed...

Unavailable repair files:
 winsxs\manifests\msil_system.runtime.seri..ion.formatters.soap_b03f5f7f11d50a3a_6.1.7601.22733_none_05a3bea3fa19258c.manifest
 winsxs\manifests\wow64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.22731_de-de_c37d774b07a35262.manifest
 winsxs\manifests\amd64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.18523_de-de_b8abfec7ba1b0a33.manifest
 winsxs\manifests\wow64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.18523_de-de_c300a919ee7bcc2e.manifest
 winsxs\manifests\msil_caspol.resources_b03f5f7f11d50a3a_6.1.7601.18523_de-de_553e130884bbc0b1.manifest
 winsxs\manifests\msil_system.windows.forms.resources_b77a5c561934e089_6.1.7601.18523_de-de_8a739a2f91539e88.manifest
 winsxs\manifests\msil_system.runtime.seri..ion.formatters.soap_b03f5f7f11d50a3a_6.1.7601.18523_none_1c70653de072abde.manifest
 winsxs\manifests\amd64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.22731_de-de_b928ccf8d3429067.manifest

I'll post a fix protocol for them later.

 

[NoelDP]

That's fine.
Here's the errors from ChekcSUR that still remain to be fixed...

Unavailable repair files:
 winsxs\manifests\msil_system.runtime.seri..ion.formatters.soap_b03f5f7f11d50a3a_6.1.7601.22733_none_05a3bea3fa19258c.manifest
 winsxs\manifests\wow64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.22731_de-de_c37d774b07a35262.manifest
 winsxs\manifests\amd64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.18523_de-de_b8abfec7ba1b0a33.manifest
 winsxs\manifests\wow64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.18523_de-de_c300a919ee7bcc2e.manifest
 winsxs\manifests\msil_caspol.resources_b03f5f7f11d50a3a_6.1.7601.18523_de-de_553e130884bbc0b1.manifest
 winsxs\manifests\msil_system.windows.forms.resources_b77a5c561934e089_6.1.7601.18523_de-de_8a739a2f91539e88.manifest
 winsxs\manifests\msil_system.runtime.seri..ion.formatters.soap_b03f5f7f11d50a3a_6.1.7601.18523_none_1c70653de072abde.manifest
 winsxs\manifests\amd64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.22731_de-de_b928ccf8d3429067.manifest

I'll post a fix protocol for them later.

...as promised - a little later then expected


I've uploaded a file - gtgab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder gtgab in the same place.
Open this folder - there should be one folders inside it (Manifests)

Copy the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

 

[GertG]

Here you go!

 

[NoelDP]

CheckSUR is happy now!

With any luck Windows Updates will be working properly now.
Do a Check For Updates, and attempt to install only the oldest update found - if that one fails, post back with the error code, and we'll deal with it, otherwise install any further updates found.

 

[GertG]

Everything is okay now. Thank you for this excellent support.

Best wishes,
Gert

 

[NoelDP]

You're welcome - Good luck!