Solved Windows Update Multiple Fails - Code 8007054F

[ZoBlitz]

I've had issues for a while about certain updates failing when installing, usually with the error code 8007054F. I've basically been hiding the updates that have been failing but having come across this forum I thought I might see whether anyone here could help me out with my problem.

I've tried installing the SURT, running a SFC scan and then installing updates and I've still had the same issues. I also tried running tweaking.com's Windows repair program to see if that would help. I tried to install KB2973337, KB3003057 and KB2868725 one by one in the last day or so to create some log files to be analysed. I actually had to delete some of the archived logs in the CBS folder to create a reasonably sized zip file.

My impression is that if Windows needs to be rebooted to install an update, then that update will fail.

Here's a full list, as far as I am aware, of updates that always fail to install for me (apologies for all the text):

IMPORTANT
KB2962872
KB2976627
KB2977629
KB2987107
KB3003057
KB2864202
KB2868626
KB2868725
KB2871997
KB2972280
KB2973201
KB2973351
KB2982378
KB2984972
KB2992611
KB3000061
KB3002885
KB3003743
KB3011780
KB2685811
KB2685813
KB2973337
KB2985461


OPTIONAL
Internet Explorer 10
Internet Explorer 11
KB2670838
KB2574819
KB2592687
KB2830477

Appreciate any help you can give me and let me know if you need any further information.

 

[NoelDP]

You have what appears to be some problems with the Event collection services - and these seem to be blocking installs.
I'll have to do some research on this as I've never seen this error type before.

 

[ZoBlitz]

You have what appears to be some problems with the Event collection services - and these seem to be blocking installs.
I'll have to do some research on this as I've never seen this error type before.

Thanks for looking into this. Have you managed to find any time to do some research on this problem?

 

[NoelDP]

Not enough - but let's have a closer look at the event logs, and see if there's anything there to help us...

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.

 

[ZoBlitz]

Here's the files.

 

[NoelDP]

You have installed Advanced System Care - and it's very likely that this is the cause of your problems!
You should uninstall it, after attempting to use it to undo anything it's already done.
You also appear to have residuals from XP present (HiPerfCooker_v1in WMI) which maybe causing performance hits. (Not sure exactly how to deal with this!)

The AODDriver4.3 service failed to start - this appears to be a Radeon driver problem, and is probably bestdeal with by uninstalling the current drivers completely, and then reinstalling the latest WHC compliant set.

 

[ZoBlitz]

You have installed Advanced System Care - and it's very likely that this is the cause of your problems!
You should uninstall it, after attempting to use it to undo anything it's already done.
You also appear to have residuals from XP present (HiPerfCooker_v1in WMI) which maybe causing performance hits. (Not sure exactly how to deal with this!)

The AODDriver4.3 service failed to start - this appears to be a Radeon driver problem, and is probably bestdeal with by uninstalling the current drivers completely, and then reinstalling the latest WHC compliant set.

I did recently install advanced system care after uninstalling an old version of tune up utilities which I did think might be causing the issue. I have both of them uninstalled now.

I also did a full uninstall and reinstall of the relevant display drivers but I notice that error was still coming up in the event viewer so not sure what the issue is there.

After all of the above I followed the guidelines outlined for the correct installation of windows updates and it's still failing with the same error code. I'm unsure as to what to try now.

 

[NoelDP]

TuneUp Utilities is another one of my pet hates
Both have a bad reputation for removing registry entries that they don't understand - with potentially disastrous results.

let's have another look at a new set of Event logs, and also the C:\Windows\windowsupdate.log file and see what we can find.