windows updates all missing + ox80073712

[eurosteve]

Ok so i have tried to follow the procedure you guys have detailed.

SURT downloads and installs but update doesnt happen.
Scannow is not working.
The only error code detailed is ox80073712 as my update history has now vanished.
have also tried M/S diagnostics / repair / fix it etc and nothing.

this is the log file

 

[NoelDP]

You have a registry problem - from your CBS.log ...

 Line 19: 2014-03-05 20:20:57, Error                 CSI    [EMAIL="00000005@2014/3/5:19:20:57.136"]00000005@2014/3/5:19:20:57.136[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
 Line 27: 2014-03-05 20:21:02, Error                 CSI    [EMAIL="00000007@2014/3/5:19:21:02.160"]00000007@2014/3/5:19:21:02.160[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
 Line 30: 2014-03-05 20:21:03, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

 

[eurosteve]

Hi Noel & thanks for looking at this - it really is a mare !
hope i got this bit correct -

https://www.dropbox.com/s/v0zgtv74kv2f39f/System32 - Shortcut.zip

 

[NoelDP]

Sorry, but no cigar

In more detail...
Open Explorer
Navigate to the C:\Windows\System32\config folder
In there you'll find a file called COMPONENTS (no file extension)
right-click on it and select Copy
Close Explorer and right-click on a blank area of the desktop - select Paste.
The file should now appear on the desktop.
now right-click on the file, and select Send To... - then pick Compressed File
a new COMPONENTS.zip file should appear on the desktop.
Upload that to Dropbox, and post a link (you seem to have got that part right! )

 

[eurosteve]

Ok hopefully this is the one ! followed the instruction to the letter.

https://www.dropbox.com/s/cmem9gegeuichvk/components.zip

 

[NoelDP]

From the header, that looks like the right file - but it's effectively empty (it should be about 40MB in size, uncompressed, and 9-12MB compressed)

At this point, I think your options are limited to a repair install (if it works) or a clean install.

Before we go that far, though - have you attempted a System Restore?
Follow the instructions here...
http://www.sevenforums.com/tutorials/700-system-restore.html

 

[eurosteve]

Hi Noel

will have a look at that option over the next few days - think i may have tried this already - cant remember as have tried so much !

 

[eurosteve]

Noel
i tried the restore but to no avail as it would only go back a few days which was not far enough .

so a more radical approach may be next !
prob is i dont have any discs as the laptop came 2nd hand with win 7 home installed.

 

[NoelDP]

In that case, a repair install is probably indicated - see the instructions here...
http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R
They include how to download a copy of Windows 7 for the purpose.

 

[eurosteve]

Hi Noel

thanks will have a good look at this over the weekend and feedback the result.

Steve

 

[eurosteve]

Hi Noel ,

so i have run the disc and it all went ok until a compatibility issue arose - which doesnt make sense as i have win 7 home premium 2009.

" Your current version of Windows is more recent than the version you are trying to upgrade to. Windows cannot complete the upgrade."

 

[NoelDP]

Did you actually read the link I posted?

It specifically gives instructions for your having SP1 installed, while still only having RTM media.

PLEASE read what's posted!