Windows Updates won't install. Computer keeps wanting to restart.

[forneli]

Hi!

I have had no new Windows Updates since Aug 2016. I now get a message within a few minutes of first logging onto my computer that it has to restart in order to install Windows Updates. I restart the computer but no updates have been installed.

I am unable to run SURT. When I try to run the Installer, I get a message asking if I want to install Hotfix for Windows KB947821. If I say Yes, the install hangs because the Hotfix update fails. If I say No, the install terminates.

I ran scannow and have attached the log file. I had to split the log file into two due to size. I have attached the CheckSUR log files.

I have also attached a Word document with various screen shots.

Can you please help? Let me know if there is anything else I can provide to help you out.

Many thanks!

....Lina

 

[ThrashZone]

Hi and welcome to SevenForums,
If you go to uninstall a program and view installed updates how many are listed after the page loads them all ?
Also review post #2 here to see if these 2 updates are installed
Windows Update will not update and I've tried multiple fixes

 

[forneli]

Hi ThrashZone

I currently have 654 updates installed. Yes, I have both KB3020369 and KB 3172605 installed.

Thanks.

 

[torchwood]

HI Forneli,
can you reset your updates to NEVER.
REBOOT

then run the script in the screenshot.

Roy

 

[forneli]

Hi torchwood

I get an error message that the file can't be found. See screen shot in attached Word doc.

 

[torchwood]

Hi Fornelli,
In that case i think were gonna have to run this command again, from an elevated command mode

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG DELETE HKLM\COMPONENTS /V PendingRequired


then try updates.

are you using a tune-up utility, or registry cleaner??


Roy

 

[forneli]

Hi torchwood

The first command ran -- "operation completed successfully". However, I get the following error message with the second command: "The system was unable to find the specified registry key or value.".

I do have CCleaner loaded but it's been a while since I've run it. I'll go do that now. Is there anything else you recommend?

Thanks!

 

[torchwood]

Hi Fornelli,

some strange entries in the cbs log are pointing me a different way.
have you performed a re-install lately, the OS or Office??
its trying to install ones related in 2011

​

can you run the folwing from an elevated command mode,
(copy/paste it)


wusa /uninstall /KB:2973351

try updating after reboot.

Roy

 

[forneli]

Hi torchwood

Not sure if that worked. See screenshots. And, no, I haven't reinstalled anything on my machine.

Thanks!

 

[torchwood]

Hi Fornelli,
looks like its only been partionally successfully.
Can you go back to the last time in july/aug, when your last group of updates ALL succeded, what were they.
Use the snipping tool please

Screenshots and Files - Upload and Post in Seven Forums


Can you also run this SURT equivalent, copy/paste the ouput
http://www.sysnative.com/niemiro/apps/SFCFix.exe

Roy

 

[forneli]

hi torchwood

I've attached screenshots. My internet connection works.

 

[forneli]

Oops, I should have hit esc. Sorry!

 

[torchwood]

Hi Forneli,
apoligies for the delay,
can you check if this KB3072630 is on your system, if not please install it from here
http://www.microsoft.com/downloads/details.aspx?familyid=ab550cfe-5ae5-485a-bc8f-386de76496a1

REBOOT

try updating,


Do you have GWX control panel on your system, the W10 stopper.

Roy

 

[forneli]

Hi torchwood

No worries! I appreciate all of the help you're giving me with this!

Yes, I do have KB3072630 installed.

No, I do not have the GWX control panel on my pc. I checked the Uninstall Programs section in the control panel and I searched my c: drive using windows explorer. Nothing.

 

[torchwood]

Hi Fornelli,
please d/l GWX from here,
http://ultimateoutsider.com/downloads/GwxControlPanelSetup.exe

Just select option 7 (clear cache)
Then recheck installed update history,
if all the pendings have gone,
try installing them 1 at a time
Starting from the TOP work down
(your last screenshot)


Roy

 

[forneli]

Ok, I downloaded GWX and cleared the cache. I checked the history and everything was gone. So I tried to install all of the failed and pending updates using the Microsoft Update Catalog. For most of the updates, I got a message that the updates were already installed. There were two that were not applicable and one was not found. I checked the control panel for updates and got this screen. I checked the installed updates and they are showing up as being installed (except for the three that were n/a). So I restarted my pc but it got hung up. I did a hard reboot and I'm still seeing that screen in the control panel for updates. And there is still no history.

 

[torchwood]

Hi Fornelli,
Thats a new one on me, Installed but still showing as pending, usually only happens on a WSUS install.

Change windows Updates to NEVER

then can you uninstall ALL of them using command prompt like we did before for kb2973351.

wusa /uninstall /kb:xxxxxx

REBOOT

run the windowsupdate troubleshooter.
(it will ask you to turn on WU please do so)

check for updates any offered.


Roy

 

[forneli]

Hi torchwood

I changed updates to never. I uninstalled all of the updates originally showing as pending or failed but later showing as updated. I rebooted. Note that updates was set back to always update -- not sure how that happened. I ran the windows update troubleshooter. The update history is still all blank. I'm still getting a message to reboot to install important updates.

 

[forneli]

I tried again, this time with updates set to never (I figured out what I did wrong). I've uploaded a word doc with screen shots from the troubleshooter.

One thing I noticed was that KB2952664 was still showing up as installed, even after I used the wusa /uninstall /kb:2952664 command. I had to use the uninstall from the control panel. Also, this installed version was just the plain "windows update", not the "for x64-bases systems" version.

 

[torchwood]

Hi Fornelli,
The 2nd text log is reporting an invalid WU Agent??

can you run this
http://download.windowsupdate.com/w...e/7.6.7600.320/windowsupdateagent-7.6-x64.exe

The tool also created another log (SURT)
can you copy/paste it,
(its in the CBS log)

Roy