I cannot install the Microsoft Silverlight Update ...Microsoft Silverlight (KB970363)
Download size: 4.7 MB
Update type: Optional
Microsoft Silverlight is a Web browser plug-in for Windows and Mac OS X that delivers high quality video/audio, animation, and richer Website experiences in popular Web browsers.
More information: Description of Silverlight 3
Help and Support: Help and Support
Every time I try it tells me that the update failed and gives me an error code 00005DE
Anyone got any ideas?
Attachments
2009-10-03_1057.png
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My Computer
Computer Manufacturer/Model Number
Own Build
OS
Windows 7 7600 SP1 64 Bit dual boot Windows 8 CP
CPU
i7-2600k currently running @ 4.8 ghz
Motherboard
GA-Z68X-UD5-B3
Memory
8 gig Corsair Dominator 1600 DDR3
Graphics Card(s)
Gigabyte GTX 680
Sound Card
Onboard
Monitor(s) Displays
Dell Ultrasharp U3011
Screen Resolution
2560 x 1600
Hard Drives
1 x 256gb Crucial M4 SSD
2 x 1tb Western Digital Caviar Black
1 x 2tb Western Digital Caviar Green
1 x 2Tb Samsung Story USB 3
1 Ready NAS NV+ with 4x2Tb Drives
PSU
Enermax MAXREVO 1350 Watts
Case
Antec Lanboy Air Case with NZXT Sentry LXE Controller
Cooling
Antec Kuhler 920 with 120 mm Noctua NF-P12 PWM fans
Keyboard
Roccat Isku
Mouse
Roccat Kova Plus
Internet Speed
12000 kbs
Other Info
Brother 6490CW Multifunction Printer
Brother 2170W Laser Printer
Fritz Box 7390 Modem / Router
Logitech Webcam 500
Logitech G25 Racing Wheel
XBox 360 Controller
Logitech Z4 Speakers
WD TV Live
Any idea which driver I might be needing to update as Driver Max informs me I have latest drivers for all hardware??
I am a technet member and got it through there
My Computer
Computer Manufacturer/Model Number
Own Build
OS
Windows 7 7600 SP1 64 Bit dual boot Windows 8 CP
CPU
i7-2600k currently running @ 4.8 ghz
Motherboard
GA-Z68X-UD5-B3
Memory
8 gig Corsair Dominator 1600 DDR3
Graphics Card(s)
Gigabyte GTX 680
Sound Card
Onboard
Monitor(s) Displays
Dell Ultrasharp U3011
Screen Resolution
2560 x 1600
Hard Drives
1 x 256gb Crucial M4 SSD
2 x 1tb Western Digital Caviar Black
1 x 2tb Western Digital Caviar Green
1 x 2Tb Samsung Story USB 3
1 Ready NAS NV+ with 4x2Tb Drives
PSU
Enermax MAXREVO 1350 Watts
Case
Antec Lanboy Air Case with NZXT Sentry LXE Controller
Cooling
Antec Kuhler 920 with 120 mm Noctua NF-P12 PWM fans
Keyboard
Roccat Isku
Mouse
Roccat Kova Plus
Internet Speed
12000 kbs
Other Info
Brother 6490CW Multifunction Printer
Brother 2170W Laser Printer
Fritz Box 7390 Modem / Router
Logitech Webcam 500
Logitech G25 Racing Wheel
XBox 360 Controller
Logitech Z4 Speakers
WD TV Live
You'll have to look at your video drivers. Do you have Microsoft Silverlight installed? Also, make sure that your firewall and Antivirus program will allow the update. Sometimes Windows Defender can't find it's own left hand looking at it's right hand (might try disabling it through Services)
My Computer
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bruce ... somewhere in his 40's
OS
Windows 7 Ultimate 32bit SP1
CPU
Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz
Motherboard
INTEL/D975XBX2
Memory
4 GB
Graphics Card(s)
ATI Radeon HD 2600 Pro
Monitor(s) Displays
Samsung SyncMaster 914v
Screen Resolution
1280 x 1024
Hard Drives
2/500GB each ... ST3500630AS ATA Device.
One is not connected
Yes I have Microsoft Silverlight installed I have included a screenshot showing it was successful. I am using microsoft security essentials and it does not appear to be blocking anything that I can see. Also I am using the latest NVIDIA driver for my graphics card.
Attachments
2009-10-03_1219.png
43.6 KB
· Views: 17
My Computer
Computer Manufacturer/Model Number
Own Build
OS
Windows 7 7600 SP1 64 Bit dual boot Windows 8 CP
CPU
i7-2600k currently running @ 4.8 ghz
Motherboard
GA-Z68X-UD5-B3
Memory
8 gig Corsair Dominator 1600 DDR3
Graphics Card(s)
Gigabyte GTX 680
Sound Card
Onboard
Monitor(s) Displays
Dell Ultrasharp U3011
Screen Resolution
2560 x 1600
Hard Drives
1 x 256gb Crucial M4 SSD
2 x 1tb Western Digital Caviar Black
1 x 2tb Western Digital Caviar Green
1 x 2Tb Samsung Story USB 3
1 Ready NAS NV+ with 4x2Tb Drives
PSU
Enermax MAXREVO 1350 Watts
Case
Antec Lanboy Air Case with NZXT Sentry LXE Controller
Cooling
Antec Kuhler 920 with 120 mm Noctua NF-P12 PWM fans
Keyboard
Roccat Isku
Mouse
Roccat Kova Plus
Internet Speed
12000 kbs
Other Info
Brother 6490CW Multifunction Printer
Brother 2170W Laser Printer
Fritz Box 7390 Modem / Router
Logitech Webcam 500
Logitech G25 Racing Wheel
XBox 360 Controller
Logitech Z4 Speakers
WD TV Live
Ok on further investigation I went to control panel and checked for installation of Silverlight in order to uninstall it the re-intall only to find it is not listed even though when I try to install it I get an error telling me it is already installed and to uninstall it then try again. how can I uninstall a program that is not showing up in the control panel uninstall programs list?
My Computer
Computer Manufacturer/Model Number
Own Build
OS
Windows 7 7600 SP1 64 Bit dual boot Windows 8 CP
CPU
i7-2600k currently running @ 4.8 ghz
Motherboard
GA-Z68X-UD5-B3
Memory
8 gig Corsair Dominator 1600 DDR3
Graphics Card(s)
Gigabyte GTX 680
Sound Card
Onboard
Monitor(s) Displays
Dell Ultrasharp U3011
Screen Resolution
2560 x 1600
Hard Drives
1 x 256gb Crucial M4 SSD
2 x 1tb Western Digital Caviar Black
1 x 2tb Western Digital Caviar Green
1 x 2Tb Samsung Story USB 3
1 Ready NAS NV+ with 4x2Tb Drives
PSU
Enermax MAXREVO 1350 Watts
Case
Antec Lanboy Air Case with NZXT Sentry LXE Controller
Cooling
Antec Kuhler 920 with 120 mm Noctua NF-P12 PWM fans
Keyboard
Roccat Isku
Mouse
Roccat Kova Plus
Internet Speed
12000 kbs
Other Info
Brother 6490CW Multifunction Printer
Brother 2170W Laser Printer
Fritz Box 7390 Modem / Router
Logitech Webcam 500
Logitech G25 Racing Wheel
XBox 360 Controller
Logitech Z4 Speakers
WD TV Live
Problem solved. I used regedit to delete EVERY trace of silverlight then re-installed it and the update was then successful. I have no idea why it all happened as it did but seems to be solved for now. Thanks for all your help.
My Computer
Computer Manufacturer/Model Number
Own Build
OS
Windows 7 7600 SP1 64 Bit dual boot Windows 8 CP
CPU
i7-2600k currently running @ 4.8 ghz
Motherboard
GA-Z68X-UD5-B3
Memory
8 gig Corsair Dominator 1600 DDR3
Graphics Card(s)
Gigabyte GTX 680
Sound Card
Onboard
Monitor(s) Displays
Dell Ultrasharp U3011
Screen Resolution
2560 x 1600
Hard Drives
1 x 256gb Crucial M4 SSD
2 x 1tb Western Digital Caviar Black
1 x 2tb Western Digital Caviar Green
1 x 2Tb Samsung Story USB 3
1 Ready NAS NV+ with 4x2Tb Drives
PSU
Enermax MAXREVO 1350 Watts
Case
Antec Lanboy Air Case with NZXT Sentry LXE Controller
Cooling
Antec Kuhler 920 with 120 mm Noctua NF-P12 PWM fans
Keyboard
Roccat Isku
Mouse
Roccat Kova Plus
Internet Speed
12000 kbs
Other Info
Brother 6490CW Multifunction Printer
Brother 2170W Laser Printer
Fritz Box 7390 Modem / Router
Logitech Webcam 500
Logitech G25 Racing Wheel
XBox 360 Controller
Logitech Z4 Speakers
WD TV Live
(might try disabling it through Services)