Windows won't boot after update

[Metiz]

At least, that's what I think. When I start the pc, windows will boot to the splash screen, hang hang for a minute and then reboot. Just before it does, I can hear the hdd spinning down.

Safe mode won't work, system restore won't work, loading last know configuration and system restore won't work.

Any suggestions?

I think this happend after a windows update. After I tried "repair you computer" I got a number of errors, the first 2 are 6.1.7600.16385. This is a windows update I think

 

[SIW2]

Did you try repair options from booted external media - e.g. cd/dvd?

 

[Metiz]

No not yet because obviously I can't find the dvd...Should I try a chkdsk from the dvd?

 

[xxsicknessxx]

dunno but i had same problem I held down f8 got repair windows and on top repairing windows I system restored (my safe mode work) it took like 12 attempts get back windows and soon updated again windows went down... now im not shutting down because dam update is lurking waiting to destory my poor labtop again *cry*

 

[mjf]

For future reference keeping a recent system image (or more) would enable you to get out of unforeseen messes. The problem could be anything from an installation issue like yours or virus problem to a HDD failure.

 

[gregrocker]

Work through these steps for Troubleshooting Windows 7 Failure to Boot - Windows 7 Forums

 

[Metiz]

Thanks guys, I'll give it a go

 

[Metiz]

After running sfc /scannow /offbootdir=c:\ /offwindir=f:\windows it says it found some damaged files but could't repair them all.

 

[cyclic]

Looks like a re-install then.

 

[gregrocker]

If SFC finds files it cannot repair, I would run it again at least two more times to see if it will repair them as a last resort before Clean Reinstall - Factory OEM Windows 7 - the steps are the same for retail.

 

[GEWB]

Hmm, interesting thread. Last Thursday my workstation laptop installed a bunch of MS updates and later crashed big time. Tried repairs - said a known DLL had failed. Later an error list said it was due to a "patch".

Was able to boot a live Linux distro and download my last four days of work that hadn't been backed up to the remote server (thank you Puppy Linux!!!).

I messed around for over an hour, got into repair screens but roll-backs stated they didn't work. Kept trying...after another hour or more a reboot suddenly worked!

Checkdisk ran OK, no other "obvious" problems with assorted utilities.

The system rolled back to the day before my last Windows update - I checked the update list and marked everything there as "hide" so I will not load those again!

Still not sure which file was the cause.

Regards,
GEWB

 

[gregrocker]

If you're game I would reinstall each update singly with a restore point. When you find the one which caused the problem, Restore and then open a Support case here in our Updates forum and on Windows Update website.

 

[GEWB]

If you're game I would reinstall each update singly with a restore point. When you find the one which caused the problem, Restore and then open a Support case here in our Updates forum and on Windows Update website.

If it were my personal computer I would do that but it is a company issued laptop. I've learned never to muck with company property.

Regards,
GEWB

 

[mjf]

If your Company has an IT area why not hand the problem over to them. If not and the Company is funny about you "mucking" with their laptop, they should send it out to an IT service shop.

 

[GEWB]

If your Company has an IT area why not hand the problem over to them. If not and the Company is funny about you "mucking" with their laptop, they should send it out to an IT service shop.

Well, my IT department is 1,200 miles away (I work remote). Lappy has government data so not any Geek Squad tech can work on it. I'm pretty good at service (about 26 years experience) but my position is a Business Analyst and I respect the head of our IT/service department - will not go around him but I do ask him for permission to "do things" to the lappy. If he says OK, then I work on it, as I did over this weekend.

Regards,
GEWB

 

[mjf]

Your IT people could also do a remote logon.

 

[GEWB]

Your IT people could also do a remote logon.

(Ummm, see the title of the thread. I do VPN in but that requires a working Windows computer.)

 

[mjf]

Your IT people could also do a remote logon.

(Ummm, see the title of the thread. I do VPN in but that requires a working Windows computer.)

You mean the title of the thread you tacked onto I guess.
Given your constraints you may need to mail your laptop back to your company.