Solved Windows wont open

[wildilwh09]

Hello, this is my 1st post and I'm pretty young so if I do something wrong, i'm sorry.

Windows wont open, I will give you a guide to exactly what happened.

I bought a game from game.com "Just Cause 2". I needed to upload steam so i did. The game wouldn't work, I tried do UN-install it - steam and the game - but it wouldn't work. Came up with Direct X fatal error or something like that. I then shut my PC and slept

I woke up and this is what happened, and is still happening!!!

1) Press power button on my Windows 7 Acer Laptop
2) It comes up with starting windows c Microsoft Corporation
3) Black to blue then black screen very quickly
4) Then it comes up with a green white lined background "the usual one. With windows7 Home Premium And acer in the top right corner. And it flashes from that that total black screen and back again!
5) I press the power button and let go straight away it comes up with a waiting circle thing and a line of squares/shapes/circles e.c.t Then a plain black screen with a movable arrow.

I don't have no Windows CD, sorry. And I'm using my home PC

Lee 13,

P.S - Dont think I have any virus and i have a 64x Bit:devil: Sorry if this is wrong place,If it is, very sorry...

 

[essenbe]

To make sure it is not a virus download microsoft system sweeper, burn it to CD and boot into it. Have it check your system. It is unusual for a program to not unnstall.
This tutorial on startup repair may help.
Or system recovery options

Or system restore to a point before you installed those programs

 

[Britton30]

Hi wildilwh09, you are fine, we are pretty helpful here.
With the DirectX error and your desciption of your diplay, it sounds as if your Graphic driver has been corrupted. After trying essenbe's suggestions and you get back in Windows, go to your Contol Panel and check the status of your Display Adapter.
Use Driver Sweeper installer and uninstall your graphic drivers. Search your graphics card maker's website and download their latest (not beta) driver and have it readt to reinstall after wiping the old ones.
Your display may blink, flash, and/or resize during the process.

 

[wildilwh09]

Hi, thanks everyone, that problem is now fixed but my game isn't

http://www.sevenforums.com/gaming/171349-just-cause-2-directx-fatal-error-2.html#post1462407

That is my new prob

 

[karlsnooks]

To add to our personal knowledge base, how was the problem solved?

check this site to make sure that your program is certified for win 7 64 bit:
Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads

 

[wildilwh09]

I tapped F8 repeatdly when i switched my laptop on, and reseted it to before I installed my game.

Could you help fix my game or do you no do games

 

[karlsnooks]

thanks for the reply.

Did you have an opportunity to:
check this site to make sure that your program is certified for win 7 64 bit:
Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads

 

[wildilwh09]

Doesnt say, but on the back it does say its windows 7 x64 compatable

this is what happens to me
http://www.youtube.com/watch?v=x9ZBp3gHXNE

 

[karlsnooks]

I've never installed any games that were not on the official list from microsoft.

Perhaps someone who has direct experience with this game and can jump in and help further.

 

[essenbe]

Is your graphics DX 10 compatable? If not, that is the cause.

 

[karlsnooks]

Along the lines of what Essenbe has mentioned, one way of finding out what windows says about your video capabilites is:

WIN + PAUSE/BREAK key combo | Performance Information and Tools (at bottom of left-hand column) | View and print detailed performance and system information (in center area underneath your Base Score) | at the bottom of the Graphics section you will see DirectX version.

WIN is the key with the Microsoft flag on top.

 

[karlsnooks]

You can also run DXDIAG.EXE

In the systems tab of the resulting display, the last item listed will be the DirectX version.

Only trouble here is that on my laptop, the first method I mentioned says DirectX 10 and DxDiag says DirectX 11.

 

[wildilwh09]

I have DX 11 but not sure if my graphicsa card is dx 10 compatable how would I find out?
Graphics Card: Intel (R) HD Graphics

 

[essenbe]

You might want to try this Microsoft page.

 

[wildilwh09]

Installing now, chrome says 11mins left

 

[karlsnooks]

SIW shows DirectX 11.

 

[wildilwh09]

Sorry, this may sound stupid but what SIW

 

[essenbe]

I'm not a gamer so I really don't know. I am just using your best friend - Google.

 

[karlsnooks]

Sorry, this may sound stupid but what SIW

Not stupid at all.

SIW (system information wizard) is a free program that is fantastic about reporting everything possible about your system.

In my signature there is a link to SIW.

 

[wildilwh09]

Finished the download, it didn't help, sorry, any chance we can move the entire post to the game section now? Because I know people dont like it when its in the wrong place