Windows won't paste folders into different folders or drives.

[garydt]

Hi,
I've been trying to sort this problem for 2 days and it's driving me nuts!

I can copy folder(s) but when I try to paste them into another folder or drive I get a pop-up -

Microsoft Visual C++ Runtime Library Runtime Error! Program C:\windows\explorer.exe abnormal program termination.

when I click OK all my desktop icons disappear for a second or 2 and then they come back. When I right click, the Paste option is grey as if it has forgotten I've copied something 30 seconds before.

I can copy a few small files to different folders and drives but that's about it.

I've run anti-virus and mailware - nothing. I've run sfc /scannow, no results. I tried to do a clean boot but it couldn't find misconfig.exe . So I downloaded the file and tried to paste it into windows\system32 and it asked if I wanted to paste it over the old one. Clicking ok it said access is denied. So I ran misconfig from the desktop, did a clean boot, tried copy and paste and the same runtime error came up.

I checked the permissions for the windows folders and C drive: both said I didn't have full control, I just have Modify, read and write. When I tried to get full control it came with access is denied.

I've tried copy and paste in Safe Mode, still get the error. I don't know what else to do. Any help would be great.

Thanks.

 

[bigmck]

What files are you trying to paste? If you are trying to paste files into a System Folder, there might be a problem. Are you doing that?

 

[garydt]

No, I'm just trying to back up various files and folders on to another drive.
when I first noticed the problem I was trying to copy a few folders from an external hard drive to a new memory stick but the error message popped. so I tried copying a small folder from C: to D:and that didn't work. I can only paste things on to the desktop.

 

[Ztruker]

Boot to Safe Mode and try it. If it works then something is running that is causing the problem. Try this:

Perform a clean startup to determine whether background programs are interfering with your game or program

 

[garydt]

I've tried both, still got the error

 

[Ztruker]

Where is the other drive located? Is it a 2nd internal hard drive or an external hard drive?
Can you create a folder on the other drive?
Can you open folders or files that are already on the other drive.

Where did the drive come from and was it in use in another computer?

 

[lehnerus2000]

Live Linux CD/DVD/USB

I'm not exactly sure what you are trying to do.

When Windows refuses to cooperate, I simply swap to Linux Mint 17 and use it to copy/paste what I want.

Do you have access to a Live Linux CD/DVD/USB (e.g. Ubuntu, Linux Mint, etc.)?
You can use it to copy the files to the required location.

 

[garydt]

I could download Linux Mint 17

Are you saying there's no fix / solution to windows not pasting?

 

[lehnerus2000]

I'm not saying that

I'm not saying that.

I've never seen this problem.
You have mentioned that you tried several standard fixes, which don't work for you (e.g. sfc, malware scans, etc.).

I can paste folders and files into System32.

Did you just install or update something before you noticed this issue?

Have you tried using System Restore?

Have you tried turning off your AV program, before attempting to "Copy & Paste"?

 

[garydt]

Thank you for replying.
I've just tried turning my av programs off and tried copying a folder from a drive to C drive and the error still came up. I can copy files, folder(s) from anywhere but when I paste anywhere, either with right-click or ctrl+v, the error still comes up.

I've got Norton 360, Mailwarebytes, and Webroot Securityanywhere.

I've tried system restore going back a month, still the same. I've tried creating another user account and logging onto that account, still couldn't paste.

On Tuesday I bought a 128gig usb 3.0 memory stick and windows installed the driver for it. I formatted the usb stick to fts32 and I then tried to paste a few folders onto it from an external hard drive and that was when the error first came up. Now, I can't paste anywhere.

 

[lehnerus2000]

I'll ask for help

I guess that means unless you copy everything off using a Live Linux CD/DVD/USB, you can't "nuke" the system and reinstall Window either.

I've asked some other members to drop by.
Maybe they will be able to think of a solution that doesn't involve a total rebuild.

 

[garydt]

Thanks a lot.

 

[andrew129260]

What are your uac system settings set to?

Have you tried disabling norton?

I still suspect malware even though you state you are clean. (because I always suspect malware, and unfortunately 99% of the time it is. Especially with norton installed.)


Unrelated:

Why are you using an old version of internet explorer? You should be on 11 not 8.

______________________________________________________________________________________


1.) Download herdprotect: (choose the portable version)

Download herdProtect - Free Anti-Malware Platform

2.) Run the scan.

3.) When the scan finishes, save the results per the screenshot below. Then upload the log here.

DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.

Attached Images

 

[garydt]

Hi Andrew,

I am using ie11, I put ie8 without thinking, apologises. I can't see how to edit my Seven Forum's profile.

Yes, I've tried disabling Norton, still couldn't copy/paste in windows.

My UAC settings are on Never modify. They used to be on the second from the top but I changed it when I couldn't copy/paste and when I saw I didn't have Full Control in permissions on C drive.

Going out now, I will run HerdProtect when I'm back.

Thanks.

 

[Ztruker]

Create a new account and see if the problem exists there.

 

[Gandalf]

... I tried to do a clean boot but it couldn't find misconfig.exe .

Is this a typo? If not a typo, then try msconfig.exe to do a clean boot.

Secondly, you might try reinstalling ...
Download Microsoft Visual C++ 2010 Redistributable Package (x86) from Official Microsoft Download Center


Good Luck

 

[garydt]

Create a new account and see if the problem exists there.

I've tried 2 new accounts and the error still happened when I tried pasting a folder.

 

[garydt]

... I tried to do a clean boot but it couldn't find misconfig.exe .

Is this a typo? If not a typo, then try msconfig.exe to do a clean boot.

Secondly, you might try reinstalling ...
Download Microsoft Visual C++ 2010 Redistributable Package (x86) from Official Microsoft Download Center


Good Luck

No, not a typo, it couldn't find misconfig.exe so I download it from internet to my desktop. I then tried to paste it into Windows\System32\ and it said do you want to replace the original file, have 2 copies, etc. (So, misconfig.exe was there so why couldn't Windows find it?). I tried pasting the misconfig.exe and the runtime error popped up as per usual these last few days. I then looked for the original misconfig.exe in Windows\System32\ but I couldn't see it which is weird as Windows asked me if I wanted to replace it but yet couldn't find it in search.

I did a clean boot, still couldn't paste.

I had 4 lots of Microsoft Visual C++ and I uninstalled them and installed Microsoft Visual C++ 2012. should I install Microsoft Visual C++ 2010 instead?

thanks.

 

[garydt]

Herdprotect log

Andrew, I scanned with Herdprotect and uploaded the log. Hope it helps sort out my problem..

 

[Layback Bear]

From post # 10

I've got Norton 360, Mailwarebytes, and Webroot Securityanywhere.

Using two anti virus programs at the same time on the same computer is a big NO NO.

From post # 18k

No, not a typo, it couldn't find misconfig.exe so I download it from internet to my desktop.

Another big NO NO.

I would suggest starting at square #1.
Lets see if Microsoft still loves you by completing this tutorial by Brink and posting the log here.

http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html