Windows7 empty menus

[ezalife]

Hi guys,
I've got a 64bit HP laptop running windows 7.
It was upgraded from Vista when 7 came out without issue and has been perfect (literally) since.
But 2 weeks ago it started reseting the user profile etc and now the Start menu opens with nothing inside it.

I've seen the 'usual' fix for this start menu/right click/open all users/create new folder/drag stuff into it etcetc)
but unfortunately when I right click anywhere and select 'new' the menu it expands just says 'empty' and that i can't find any reference to anywhere.

If it helps, one other issue i've noticed (all connected I assume as happened at the same time) is that all apps seem to have 'forgotten' that they have ever been opened before or registered.

i've run cCleaner and it's found no issues.

yup, pretty sure i'm screwed, but if not would be great to have a fix! please!

regards, Rich

 

[richc46]

Rich

Try the easy way first.
System restore from a few days before the problem. Add a few extra days if you are not sure
http://www.sevenforums.com/tutorials/700-system-restore.html

Rich

 

[FliGi7]

I can't really understand what it is that you're describing, but are you sure CCleaner itself is not getting rid of this user-based information? That's what it does.

 

[James Colbert]

Hi guys,
I've got a 64bit HP laptop running windows 7.
It was upgraded from Vista when 7 came out without issue and has been perfect (literally) since.
But 2 weeks ago it started reseting the user profile etc and now the Start menu opens with nothing inside it.


i've run cCleaner and it's found no issues.

Have you malware & virus checked the system?


James

 

[ezalife]

cheers guys -

James - yes, no Malware and virus scan shows nothing

FliGi7 - computer was working fine, now when you select the startmenu and click All Programs there is nothing in the list. The std response seemse to be to righ-click on All Programs, select OpenAllUsers then if the Programs folder is populated (which it is), then you create a new folder in there and drag items into it thus bringing the number of shortcuts down and thus it starts working (I don't know why, but this workaround is everywhere on the forums), the problem is that when I try to create a new folder (be ftaht from right-click menu or file/new) that the 'new' expands to an empty submenu rather than the usual one that contains Folder, shortcut etcetc.

it was suggested I run cCleaner to remove the menu order cache which i did (all other options unselected) but that didn't help. The User based info is being got rid of on restart it seems, that was all before cCleaner was installed

 

[FliGi7]

Ah, gotcha now. Sounds like a system restore is in order.