Solved winpower warning screen - @ bootup

[gardenlen]

g'day,

when i bootup i get this warning screen, but everything seems to work well?

"winpower warning

date and time is what is current
communication lost with LINE-USB
check connection & port setting"

can i stop the warning please

len

 

[Boozad]

Are you using a UPS?

 

[gardenlen]

novice user here, what is UPS? please

 

[gardenlen]

sorry boozad, we did have a UPS but it stopped working so we took it away it didn't work for long 3 years maybe

brand: chasepower

ta

 

[Boozad]

The winpower warning seems to come from a UPS from what I can see, maybe it's residual from the one you had hooked up. Can you post a screenshot of Device Manager with the Universal Serial Bus slot expanded please.

 

[gardenlen]

i've got win7

there is no key on the key board to save screen or the like

is there something i can look for in that section, we have the section expanded

we can see nothing that might relate to a UPS

 

[Boozad]

Press the PrtScn key then open Paint and press CTRL+V to paste the screenshot in then save it as a .JPG. Then upload the screenshot to this site http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[gardenlen]

hoping this works

 

[Boozad]

I don't suppose you can remember the model of the UPS can you? My knowledge of UPS' is bordering on non-existant so I'm relying on as much Google-Fu as possible here just to rule it out as the problem.

 

[gardenlen]

chasepower
visionSM 800

 

[Boozad]

Perfect, I'll take a look into it for you.

 

[gardenlen]

hello boozad,

i e/mailed the makers of the device so far no answer

 

[gardenlen]

is there no fix for this issue, the manufacturer is ignoring my request for help?

ta

 

[Boozad]

I'll request some help to drop by and take a look, I've been pretty busy lately and my searches are proving fruitless.

 

[gardenlen]

many thanks will wait in anticipation

i am novice but can't really grasp how hardware can add something to the system then when the HW is removed the driver whatever simply doesn't persist, i really can't comprehend why the OS needed to know about this device?

 

[Boozad]

I'm not sure, I could be barking up the wrong tree. I've requested some more help, someone will drop in to take a look soon.

 

[TVeblen]

You should check in the Control Panel > Programs list to see if you see Winpower software listed. If so, you could uninstall it.

Winpower Software Downloads

 

[gardenlen]

there is nothing i can determine on the programs list that would make it easy, i'll never buy another one of these things

 

[gardenlen]

had another look nothing points to winpower or dell, there is this site? i got no idea

Winpower version 3.0.0.1 by DELL - How to uninstall it

 

[RolandJS]

I have an UPS on my computer center -- although I don't have the shutdown software active, we can do that ourselves. Gardenlen, we're talking desktop, correct? Because if desktop, if the power "blinks" or browns out, desktop powers off suddenly, without warning, whatever work was in progress -- now depends upon the last backups auto-made by whatever programs were active.